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**Alabanza / NaviSite Datacenter Migration FIASCO!**

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  #136  
Old 11-06-2007, 09:53 PM
Dougy Dougy is offline
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Join Date: May 2006
Location: NJ, USA
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Quote:
Originally Posted by sirius View Post
Yeah - had just saw the update on the website when I posted. Luckily the call didnt start until almost 8:25.

Sirius
What's been mentioned? It's too late to eavesdrop just for fun.

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  #137  
Old 11-06-2007, 10:01 PM
tedivm tedivm is offline
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I missed the call, so I would appreciate a recap as well.

  #138  
Old 11-06-2007, 10:06 PM
sirius sirius is offline
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Short of it is, they've setup a reboots e-mail account, specifically for reboots.

it's rebootrequest <at> navisite.com. They will handle reboots and reboots only from that address.

Other than that, they are having to go server-to-server to handle the ARP flooding thats occuring and they dont seem to have a solid ETA of when everything will be stable.

Sirius

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  #139  
Old 11-06-2007, 10:30 PM
Dougy Dougy is offline
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Join Date: May 2006
Location: NJ, USA
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Quote:
Originally Posted by sirius View Post
Short of it is, they've setup a reboots e-mail account, specifically for reboots.

it's rebootrequest <at> navisite.com. They will handle reboots and reboots only from that address.

Other than that, they are having to go server-to-server to handle the ARP flooding thats occuring and they dont seem to have a solid ETA of when everything will be stable.

Sirius
Thank you.

  #140  
Old 11-07-2007, 11:20 AM
Meat Gripper Meat Gripper is offline
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Ughh...now my server is down again. Was up since about 2pm on Monday, but now can't get any sort of access to it. No SSH, FTP, HTTP, dick...

I'm moving out as soon as I get a stable connection copy data.

Absolutely ridiculous.

  #141  
Old 11-07-2007, 11:55 AM
webcapino webcapino is offline
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Amazing, Navisite stopped having ANYONE on their conference call nor are they taking support calls , we had our main server up until 4:40AM and then it went dark, NOBODY to talk to, NOBODY that can give answers

  #142  
Old 11-07-2007, 12:37 PM
qualitinternet qualitinternet is offline
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Join Date: Nov 2007
Location: France/Canada
Posts: 5
about Navisite Alabanza migration

i have reading on computerworld that Navisite had about 165000
web site off line today :

NaviSite let its customers know that their sites would be down for a while on Saturday, with the migration expected to be finished that day, Sinha said. But when NaviSite attempted to transfer the data from the 650 servers still in Baltimore it ran into a number of synchronization failures that kept multiplying.

As Saturday progressed, NaviSite realized it would probably miss its completion deadline; as a result, company officials decided to physically transfer another 200 servers from Baltimore to Andover to help reduce the scope of the virtual migration and speed up the data transfer.

But then NaviSite ran into more problems. As the hosts came up, their URLs did not, so although customers could access their Web sites from their IP address, they could not do so using their URLs, Sinha said.

"That was unanticipated," he said.

As NaviSite tried to solve that problem, the network became overloaded because of all the customers trying to get online, Sinha said. "What happened was first the URL could not match with the IP address and then IP did not match with the machine, so it took some time, and all this time we have a highly trafficked overloaded network," he said. "If there is one little problem, they multiply because there is a lot of dependencies."

Although Sinha said a "big chunk" of sites are back online, he could not say when everything might be back to normal. He also couldn't say how much this failed migration would cost -- NaviSite is a publicly-traded company.

To put it mildly, one of NaviSite's customers, Cynthia Brumfield, president of Emerging Media Dynamics Inc., an analyst firm in Washington, seems to be furious.

In an interview, Brumfield said she's going into her fourth day without access to her Web sites. And she said she doesn't believe the way NaviSite is spinning the story. While NaviSite said it has brought a large number of Web sites back online, she claims it hasn't.

"According to people who have talked to NaviSite's tech personnel, they were ill equipped for the relocation and ignorant of how to accomplish even basic tasks," she said in a blog post. "At this point, NaviSite's poorly planned data center consolidation has slipped from mere incompetence to outrageous indifference to its customers' needs and should be grounds for legal action, if not government sanctions of some kind."

Brumfield said that, in effect, NaviSite yanked the servers for 200,000 Web sites, put them on trucks and then didn't know what to do once the servers arrived in Andover. "But what's worse, NaviSite had informed its clients of a completely different timetable and process for the server relocation than the one implemented," she said in the blog posting.

In the interview, Brumfield said that because all of her backup files are also stored on Alabanza's servers, she has no choice but to hop on a plane to Boston on Wednesday and drive to Andover to retrieve her data. And she said she's bringing a video camera with her to document NaviSite's response to her request.


Regards

  #143  
Old 11-07-2007, 12:38 PM
dananoah dananoah is offline
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I have been talking with a Class Action Attorney.

Wolf Popper LLP
Long Island Office
11 Grace Avenue, Suite 400
Great Neck, NY 11021
Telephone: (516) 726-7723
Fax: (516) 726-7724

New York City Office
845 Third Avenue
New York, NY 10022
Telephone: (212) 759-4600
Fax: (212) 486-2093



Toll Free: (877) 370-7703
Toll Free Fax: (877) 370-7704

I explained the situation and he is having his team investigate my claims.

If anyone would like to findout more please call him.

At this point the damage has been done. We can not even access our server to move our clients and Navisite ignores our requests for help.

I am sure many are in worse shape than us, some may even be out of business by now. Protecting yourself from Liabilities is also important. Your clients could turn around and sue you for lost income and damages.

  #144  
Old 11-07-2007, 12:52 PM
qualitinternet qualitinternet is offline
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Join Date: Nov 2007
Location: France/Canada
Posts: 5
thanks dananoah

at this time i hope we can make a common action with attorney
if you are more informations about what we can do legaly

Regards

  #145  
Old 11-07-2007, 12:58 PM
dananoah dananoah is offline
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I will post whatever information their legal team gives me. As far as I am concerned this situation is a prime example of what a class action suit should be about. Damages and Loss - which is what we are all suffering from at this point.

What was Navisites Emergency plan. From what I heard they layed off everybody at Alabanza on Friday prior to the Migration.

This move should of be done incrementally so network overloads could be addresses. But not all at once with no way out. I believe they new of some of the issues beforehand based on all the delays.

  #147  
Old 11-07-2007, 04:21 PM
Meat Gripper Meat Gripper is offline
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How do they even have the nerve to say...?

"It is worth noting that for the clients that have been brought back online, we have been hearing that the performance of the environment has improved vs. the Baltimore environment. This was part of the rationale for the migration."

I guess that makes sense for the few who do have their site back up to have significant increases since the rest of us are not online to slow everything down...what an @$$

  #148  
Old 11-07-2007, 04:37 PM
oneavenue oneavenue is offline
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  #149  
Old 11-07-2007, 04:41 PM
jack69 jack69 is offline
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Conatct Class Action Attorney

Contact Class Action Attorney

Wolf Popper LLP
Long Island Office
11 Grace Avenue, Suite 400
Great Neck, NY 11021
Telephone: (516) 726-7723
Fax: (516) 726-7724

New York City Office

845 Third Avenue
New York, NY 10022
Telephone: (212) 759-4600
Fax: (212) 486-2093




Toll Free: (877) 370-7703
Toll Free Fax: (877) 370-7704


Last edited by jack69; 11-07-2007 at 04:46 PM.
  #150  
Old 11-07-2007, 05:03 PM
WII-Aaron WII-Aaron is offline
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Join Date: Apr 2002
Location: Kansas City, MO
Posts: 2,472
heh heh.... Wolf Popper.... heh heh

That makes me smile.

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