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  1. #1

    **Alabanza / NaviSite Datacenter Migration FIASCO!**

    My servers with Alabanza are down since last night, their supports are not answering the phone. Anyone knows what happen?

  2. #2
    Join Date
    Mar 2004
    Posts
    460
    Is alabanza site still up? Try also emailing them or opening a support ticket.

  3. #3
    Join Date
    Aug 2007
    Posts
    6,883
    Seems it's not coming up too.
    I won't think that is a good sign. How many hours it has been down?

  4. #4
    It has been down for more than 9 hours now.

  5. #5
    Join Date
    Aug 2007
    Posts
    6,883
    9 hours with out any update doesn't look good. Things like this can happen at any time for any host, but they should be able to update their clients with out pushing them into total darkness.

    You have multiple servers with them? and all are down including their site?

  6. #6
    Alabanza was acquired by Navisite. They're currently migrating the servers to the navisite Andover NOC - they hope to have everything back online by 6:00pm EST.

  7. #7
    yes, even their web site is down.

    They charge me $900/month per server, with no toll free support lines, and normal ticket respond time is 1 to 2 business days, their support is worse than company that sells $89 server. I am thinking of switching.

  8. #8
    Join Date
    Aug 2007
    Posts
    6,883
    Response times of 1 -2 days is too bad in this business. You said $900 you mean monthly or yearly?
    If things are going like that, I guess it's time to think about moving.

  9. #9
    $900 is monthly fee.

    It would be a pain in the a** to move with hundreds of hosting accounts on the servers, still trying to figure out a way....

  10. #10
    Join Date
    Aug 2007
    Posts
    6,883
    Quote Originally Posted by yesme View Post
    $900 is monthly fee.

    Shall I ask you about the server specs? And if you have same control panels in both servers transfer is pretty easy. What control panel are you using?
    In Cpanel, you can do that with a couple of clicks.

  11. #11
    The server specs are:

    2 x Intel Xeon 2.4 GHz Processors
    2 GB RAM
    3 x 18 GB SCSI Hard Drives
    750 GB Transfer, $3/GB overage
    3 Class C's -- up to 768 IPs
    100 Control Panels included
    Java Server Pages


    The server does come with up to 768 IPs, but it's not a selling point,
    since most hostings nowaday are using shared IPs.

    They use their own developed control panel, and they charge
    $1 per cp beyond the first 100 free cp. In other words,
    if I have 768 hosting accounts on the server all using their cp,
    I will be paying about $1500 per month!!!

  12. #12
    Join Date
    Apr 2001
    Location
    Paradise
    Posts
    11,637
    Change of Provider! that's way to pricey, there's a function in Cpanel to move accounts from Alabanza to Cpanel, the process is done automatically by Cpanel. Even if you have to pay to somebody to fix anything after, it's going to be cheaper than keep paying that.

  13. #13
    Join Date
    Aug 2007
    Posts
    6,883
    That really is a huge price. I guess you are paying too much. I think you should think about switching. As Jedito suggested you will be able to transfer to a Cpanel server and will be able to save more than half of that amount monthly.

  14. #14
    Thanks for all your suggestions, I will look into that.

  15. #15
    Join Date
    Aug 2007
    Posts
    6,883
    By the way you got any update from them? Servers are still down?
    Last edited by anon-e-mouse; 11-06-2007 at 08:47 PM.

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