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  1. #1

    **Alabanza / NaviSite Datacenter Migration FIASCO!**

    My servers with Alabanza are down since last night, their supports are not answering the phone. Anyone knows what happen?

  2. #2
    Join Date
    Mar 2004
    Posts
    461
    Is alabanza site still up? Try also emailing them or opening a support ticket.

  3. #3
    Join Date
    Aug 2007
    Posts
    6,882
    Seems it's not coming up too.
    I won't think that is a good sign. How many hours it has been down?

  4. #4
    It has been down for more than 9 hours now.

  5. #5
    Join Date
    Aug 2007
    Posts
    6,882
    9 hours with out any update doesn't look good. Things like this can happen at any time for any host, but they should be able to update their clients with out pushing them into total darkness.

    You have multiple servers with them? and all are down including their site?

  6. #6
    Alabanza was acquired by Navisite. They're currently migrating the servers to the navisite Andover NOC - they hope to have everything back online by 6:00pm EST.

  7. #7
    yes, even their web site is down.

    They charge me $900/month per server, with no toll free support lines, and normal ticket respond time is 1 to 2 business days, their support is worse than company that sells $89 server. I am thinking of switching.

  8. #8
    Join Date
    Aug 2007
    Posts
    6,882
    Response times of 1 -2 days is too bad in this business. You said $900 you mean monthly or yearly?
    If things are going like that, I guess it's time to think about moving.

  9. #9
    $900 is monthly fee.

    It would be a pain in the a** to move with hundreds of hosting accounts on the servers, still trying to figure out a way....

  10. #10
    Join Date
    Aug 2007
    Posts
    6,882
    Quote Originally Posted by yesme View Post
    $900 is monthly fee.

    Shall I ask you about the server specs? And if you have same control panels in both servers transfer is pretty easy. What control panel are you using?
    In Cpanel, you can do that with a couple of clicks.

  11. #11
    The server specs are:

    2 x Intel Xeon 2.4 GHz Processors
    2 GB RAM
    3 x 18 GB SCSI Hard Drives
    750 GB Transfer, $3/GB overage
    3 Class C's -- up to 768 IPs
    100 Control Panels included
    Java Server Pages


    The server does come with up to 768 IPs, but it's not a selling point,
    since most hostings nowaday are using shared IPs.

    They use their own developed control panel, and they charge
    $1 per cp beyond the first 100 free cp. In other words,
    if I have 768 hosting accounts on the server all using their cp,
    I will be paying about $1500 per month!!!

  12. #12
    Join Date
    Apr 2001
    Location
    Paradise
    Posts
    11,807
    Change of Provider! that's way to pricey, there's a function in Cpanel to move accounts from Alabanza to Cpanel, the process is done automatically by Cpanel. Even if you have to pay to somebody to fix anything after, it's going to be cheaper than keep paying that.

  13. #13
    Join Date
    Aug 2007
    Posts
    6,882
    That really is a huge price. I guess you are paying too much. I think you should think about switching. As Jedito suggested you will be able to transfer to a Cpanel server and will be able to save more than half of that amount monthly.

  14. #14
    Thanks for all your suggestions, I will look into that.

  15. #15
    Join Date
    Aug 2007
    Posts
    6,882
    By the way you got any update from them? Servers are still down?
    Last edited by anon-e-mouse; 11-06-2007 at 08:47 PM.

  16. #16
    I just got a reply from them an hour ago saying they are migrating my servers. Their early October notice said server migration will be done by 10/20, I didn't expect they are still doing that in Nov.; they don't even bother to update me on that.

  17. #17
    Join Date
    Jun 2006
    Location
    Amex & Amex
    Posts
    1,276
    Quote Originally Posted by yesme View Post
    I just got a reply from them an hour ago saying they are migrating my servers. Their early October notice said server migration will be done by 10/20, I didn't expect they are still doing that in Nov.; they don't even bother to update me on that.
    Just get out of there as soon as you can. That's absolutly unacceptable for any host especially for the amount your paying.

    If you need any advice re: a real quality provider who wont overcharge you, feel free to <<ask in the forum>>.
    Last edited by bear; 11-04-2007 at 06:53 AM.

  18. #18
    Join Date
    Apr 2001
    Location
    Paradise
    Posts
    11,807

  19. #19
    Join Date
    Sep 2003
    Location
    Athens/GREECE
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    47
    Hello,

    Navisite has announced that the migration will take place today 2 weeks ago, they have a conference line for Alabanza server owners, we're more than 40 people in the conference right now and they update us all the time.

    The fact that the user who wrote this complaint doesn't read his e-mails doesn't mean Alabanza didn't notify him...

  20. #20
    Navisite planned for some reason to "consolidate" their datacenters, so with barely any warning, and day after day of delays in implementation because they hadn't worked the bugs out, they barged ahead and did the transfer, blythely promising their clients that the downtime would be reasonably short, if sadly inevitable.

    The result has been a total fiasco. This is the schedule for when "everything would be back up and running" according to the emails sent to their "Valued Customers".

    Saturday 12 noon

    Saturday 4 pm

    Saturday 6 pm

    Saturday 10 pm

    Sunday 6 am

    Sunday Noon

    Sunday 5 pm - Midnight

    ...and mind you, the sites have all pretty much been down since 2 am Eastern time Saturday morning (or earlier), November 3rd.

    Literally THOUSANDS of critical web sites, some the entire livelihoods of families, businesses, and organizations were simultaneously wiped out and every deadline for bringing them back online has gone unmet. Navisite should have admitted defeat and reverted back to the Alabanza data center when they missed the 4pm deadline after missing the 12 noon deadline.

    This is outrageous and reckless behavior by this company. Customers are infuriated as many of them are small hosting providers with hundreds or thousands of their own clients, all of whom are being wiped out simultaneously with no recourse. This is causing serious damage to both Navisite's reputation and the hapless web hosting firms that have been caught up in their maw after previouly enjoying long-standing productive relationships with Alabanza.

    Navisite better get out its checkbook and start voluntarily offering settlements or else it's probably going to have quite a few lawsuits on its hands.

    Whoever was in charge of making this call needs to be FIRED, at a minimum, for Navisite to retain any credibility at all. I don't know what the upside was to doing this "migration", but it's been horribly botched and significant economic damage has been the result, not to mention the ruining of reputations in the independent hosting industry and the devastation of many businesses who rely on their web sites for their livelihood.

    During a conference call this afternoon (36 hours into the disaster) with scores of irate customers who were watching their businesses crumble before their eyes, Navisite offered up a PR guy instead of one of their executives in a shameful display of corporate cowardice. If I were a shareholder, I'd want the entire management team ousted.

    What a total and complete fiasco. Outrageous, unbelievable, horrifying.

    A complete unmitigated disaster. It will be interesting to see how much this winds up costing them.

  21. #21

    **Alabanza / NaviSite Datacenter Migration FIASCO!**

    If your website is unreachable and you are hosted by an Alabanza reseller, NaviSite who have recently purchased Alabanza Corporation attempted to complete a datacenter migration, however this has been such a fiasco, all Alabanza clients have been down for 48+ hours plus.

    We are a reseller for an Alabanza web host and have already recieved over 30 cancellations via our phone support.

    Heres more information about this Fiasco!

    Navisite planned for some reason to "consolidate" their datacenters, so with barely any warning, and day after day of delays in implementation because they hadn't worked the bugs out, they barged ahead and did the transfer, blythely promising their clients that the downtime would be reasonably short, if sadly inevitable.

    The result has been a total fiasco. This is the schedule for when "everything would be back up and running" according to the emails sent to their "Valued Customers".

    Saturday 12 noon

    Saturday 4 pm

    Saturday 6 pm

    Saturday 10 pm

    Sunday 6 am

    Sunday Noon

    Sunday 5 pm - Midnight

    ...and mind you, the sites have all pretty much been down since 2 am Eastern time Saturday morning (or earlier), November 3rd.

    Literally THOUSANDS of critical web sites, some the entire livelihoods of families, businesses, and organizations were simultaneously wiped out and every deadline for bringing them back online has gone unmet. Navisite should have admitted defeat and reverted back to the Alabanza data center when they missed the 4pm deadline after missing the 12 noon deadline.

    This is outrageous and reckless behavior by this company. Customers are infuriated as many of them are small hosting providers with hundreds or thousands of their own clients, all of whom are being wiped out simultaneously with no recourse. This is causing serious damage to both Navisite's reputation and the hapless web hosting firms that have been caught up in their maw after previouly enjoying long-standing productive relationships with Alabanza.

    Navisite better get out its checkbook and start voluntarily offering settlements or else it's probably going to have quite a few lawsuits on its hands.

    Whoever was in charge of making this call needs to be FIRED, at a minimum, for Navisite to retain any credibility at all. I don't know what the upside was to doing this "migration", but it's been horribly botched and significant economic damage has been the result, not to mention the ruining of reputations in the independent hosting industry and the devastation of many businesses who rely on their web sites for their livelihood.

    During a conference call this afternoon (36 hours into the disaster) with scores of irate customers who were watching their businesses crumble before their eyes, Navisite offered up a PR guy instead of one of their executives in a shameful display of corporate cowardice. If I were a shareholder, I'd want the entire management team ousted.

    What a total and complete fiasco. Outrageous, unbelievable, horrifying.

    A complete unmitigated disaster. It will be interesting to see how much this winds up costing them.



    Navisite planned for some reason to "consolidate" their datacenters, so with barely any warning, and day after day of delays in implementation because they hadn't worked the bugs out, they barged ahead and did the transfer, blythely promising their clients that the downtime would be reasonably short, if sadly inevitable.

    The result has been a total fiasco. This is the schedule for when "everything would be back up and running" according to the emails sent to their "Valued Customers".

    Saturday 12 noon

    Saturday 4 pm

    Saturday 6 pm

    Saturday 10 pm

    Sunday 6 am

    Sunday Noon

    Sunday 5 pm - Midnight

    ...and mind you, the sites have all pretty much been down since 2 am Eastern time Saturday morning (or earlier), November 3rd.

    Literally THOUSANDS of critical web sites, some the entire livelihoods of families, businesses, and organizations were simultaneously wiped out and every deadline for bringing them back online has gone unmet. Navisite should have admitted defeat and reverted back to the Alabanza data center when they missed the 4pm deadline after missing the 12 noon deadline.

    This is outrageous and reckless behavior by this company. Customers are infuriated as many of them are small hosting providers with hundreds or thousands of their own clients, all of whom are being wiped out simultaneously with no recourse. This is causing serious damage to both Navisite's reputation and the hapless web hosting firms that have been caught up in their maw after previouly enjoying long-standing productive relationships with Alabanza.

    Navisite better get out its checkbook and start voluntarily offering settlements or else it's probably going to have quite a few lawsuits on its hands.

    Whoever was in charge of making this call needs to be FIRED, at a minimum, for Navisite to retain any credibility at all. I don't know what the upside was to doing this "migration", but it's been horribly botched and significant economic damage has been the result, not to mention the ruining of reputations in the independent hosting industry and the devastation of many businesses who rely on their web sites for their livelihood.

    During a conference call this afternoon (36 hours into the disaster) with scores of irate customers who were watching their businesses crumble before their eyes, Navisite offered up a PR guy instead of one of their executives in a shameful display of corporate cowardice. If I were a shareholder, I'd want the entire management team ousted.

    What a total and complete fiasco. Outrageous, unbelievable, horrifying.

    A complete unmitigated disaster. It will be interesting to see how much this winds up costing them.

  22. #22
    Join Date
    Jan 2007
    Location
    /dev/null
    Posts
    3,696
    Wow, that is terrible.. hopefully it is fixed soon .
    Also you pasted your text time.

    Good luck

  23. #23
    Join Date
    Aug 2001
    Location
    Richmond, Va
    Posts
    386
    From a large customer:

    A rough estimate is that somewhere around 175,000 individual sites are/were affected.

  24. #24
    Join Date
    Nov 2002
    Location
    WebHostingTalk
    Posts
    8,873
    ** Subscribes to thread....

    Sirius

  25. #25
    I feel pretty bad for the resellers (I purchase hosting from one of them who happens to be wonderful). Alabanza has really seemed to be reliable and the last time I can remember significant downtime was the fire several years ago.

  26. #26

    Alabanza 48hr Outage

    Does anyone have an ETA as to when Alabanza will be restoring service to its clients?

    For those who are not aware, Alabanza which has recently been purchased by NaviSite attempted unsuccessfully to relocate its datacenter this weekend however has failed, and all sites have been unaccessible for 48+ hours?

    Anyone else using an Alabanza reseller see their sites down? or unable to access their control panels?

  27. #27
    Join Date
    Sep 2004
    Posts
    37
    See my post a little while ago, titled "What A Nightmare". My sites have been down for 40+ hours. I'm getting updates periodically from my provider, OWH, but I don't have much faith in the accuracy of the updates.

    Latest status, posted at 8:15 EST:
    "We continue to make progress and continue to solve remaining issues. We hope to have full services restored before midnight Sunday Nov 4th."

    ~OC~

  28. #28
    Personally we plan to obtain a full credit from the Alabanza Host that we do business with as this downtime has caused un-reversable damage to our business. I would suggest you do the same. We have been told that it could be tommorow afternoon before the sites are accessible. This IS a NIGHTMARE!

    Here is some more information, which I also posted to the Dedicated server forum earlier.


    Navisite planned for some reason to "consolidate" their datacenters, so with barely any warning, and day after day of delays in implementation because they hadn't worked the bugs out, they barged ahead and did the transfer, blythely promising their clients that the downtime would be reasonably short, if sadly inevitable.

    The result has been a total fiasco. This is the schedule for when "everything would be back up and running" according to the emails sent to their "Valued Customers".

    Saturday 12 noon

    Saturday 4 pm

    Saturday 6 pm

    Saturday 10 pm

    Sunday 6 am

    Sunday Noon

    Sunday 5 pm - Midnight

    ...and mind you, the sites have all pretty much been down since 2 am Eastern time Saturday morning (or earlier), November 3rd.

    Literally THOUSANDS of critical web sites, some the entire livelihoods of families, businesses, and organizations were simultaneously wiped out and every deadline for bringing them back online has gone unmet. Navisite should have admitted defeat and reverted back to the Alabanza data center when they missed the 4pm deadline after missing the 12 noon deadline.

    This is outrageous and reckless behavior by this company. Customers are infuriated as many of them are small hosting providers with hundreds or thousands of their own clients, all of whom are being wiped out simultaneously with no recourse. This is causing serious damage to both Navisite's reputation and the hapless web hosting firms that have been caught up in their maw after previouly enjoying long-standing productive relationships with Alabanza.

    Navisite better get out its checkbook and start voluntarily offering settlements or else it's probably going to have quite a few lawsuits on its hands.

    Whoever was in charge of making this call needs to be FIRED, at a minimum, for Navisite to retain any credibility at all. I don't know what the upside was to doing this "migration", but it's been horribly botched and significant economic damage has been the result, not to mention the ruining of reputations in the independent hosting industry and the devastation of many businesses who rely on their web sites for their livelihood.

    During a conference call this afternoon (36 hours into the disaster) with scores of irate customers who were watching their businesses crumble before their eyes, Navisite offered up a PR guy instead of one of their executives in a shameful display of corporate cowardice. If I were a shareholder, I'd want the entire management team ousted.

    What a total and complete fiasco. Outrageous, unbelievable, horrifying.

    A complete unmitigated disaster. It will be interesting to see how much this winds up costing them.



    Navisite planned for some reason to "consolidate" their datacenters, so with barely any warning, and day after day of delays in implementation because they hadn't worked the bugs out, they barged ahead and did the transfer, blythely promising their clients that the downtime would be reasonably short, if sadly inevitable.

    The result has been a total fiasco. This is the schedule for when "everything would be back up and running" according to the emails sent to their "Valued Customers".

    Saturday 12 noon

    Saturday 4 pm

    Saturday 6 pm

    Saturday 10 pm

    Sunday 6 am

    Sunday Noon

    Sunday 5 pm - Midnight

    ...and mind you, the sites have all pretty much been down since 2 am Eastern time Saturday morning (or earlier), November 3rd.

    Literally THOUSANDS of critical web sites, some the entire livelihoods of families, businesses, and organizations were simultaneously wiped out and every deadline for bringing them back online has gone unmet. Navisite should have admitted defeat and reverted back to the Alabanza data center when they missed the 4pm deadline after missing the 12 noon deadline.

    This is outrageous and reckless behavior by this company. Customers are infuriated as many of them are small hosting providers with hundreds or thousands of their own clients, all of whom are being wiped out simultaneously with no recourse. This is causing serious damage to both Navisite's reputation and the hapless web hosting firms that have been caught up in their maw after previouly enjoying long-standing productive relationships with Alabanza.

    Navisite better get out its checkbook and start voluntarily offering settlements or else it's probably going to have quite a few lawsuits on its hands.

    Whoever was in charge of making this call needs to be FIRED, at a minimum, for Navisite to retain any credibility at all. I don't know what the upside was to doing this "migration", but it's been horribly botched and significant economic damage has been the result, not to mention the ruining of reputations in the independent hosting industry and the devastation of many businesses who rely on their web sites for their livelihood.

    During a conference call this afternoon (36 hours into the disaster) with scores of irate customers who were watching their businesses crumble before their eyes, Navisite offered up a PR guy instead of one of their executives in a shameful display of corporate cowardice. If I were a shareholder, I'd want the entire management team ousted.

    What a total and complete fiasco. Outrageous, unbelievable, horrifying.

    A complete unmitigated disaster. It will be interesting to see how much this winds up costing them.

  29. #29
    Navisite are by far the worst hosting company....unreliable...its time the Navisite Chairman Andrew Ruhan takes responsibility and steps down

  30. #30
    Join Date
    Jan 2007
    Location
    /dev/null
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    3,696
    What's the reason for the transfer ? unknown?

  31. #31
    Vipeax...the reason for the transfer was a data center migration, moving the Alabanza data center to the Navisite data center.

    It was obviously a bigger task than currently thought by Navisite. And those of us that are hosts through Alabanza are really behind the 8-ball at this point.

    Some sites are coming up now, but not all, and it's still a work in progress.

  32. #32
    Join Date
    Jan 2007
    Location
    /dev/null
    Posts
    3,696
    i see. hopefully it wont end up like the "The Planet" merge.

  33. #33
    We were told that NaviSite had fired the entire Alabanza staff and therefore could not continue to run operations at that location, that and the lease on the datacenter was also coming to the end, and NaviSite had been given notice to vacate the facility. NaviSite therefore attempted to rush the migration and made the decision to pack the datacenter up and move it by truck. A source tells me that they are still unpacking the equipment and it could be tommorow afternoon after 4:00PM before the entire network is even set back up.

  34. #34
    Not sure if that is quite true, as there are Alabanza networking guys in the midst of this nightmare.

    I do suspect it will be at least 24 hours till most sites are up and other major issues are resolved. Of course, it's a guessing game at this point.

  35. #35
    Quote Originally Posted by aloha View Post
    We were told that NaviSite had fired the entire Alabanza staff and therefore could not continue to run operations at that location, that and the lease on the datacenter was also coming to the end, and NaviSite had been given notice to vacate the facility. NaviSite therefore attempted to rush the migration and made the decision to pack the datacenter up and move it by truck. A source tells me that they are still unpacking the equipment and it could be tommorow afternoon after 4:00PM before the entire network is even set back up.
    wondering where you get this info from since I am an alabanza host and I have gotten all communications, have been on the conference call nearly 24 hours, and what you are saying is untrue and never said by them. they did not pack up and move the datacenter. they have only moved servers that would not rsync. furthermore they didnt fire all the alabanza employees.... and it has been said many times from navisite officials there was no expiry on the lease.

  36. #36
    Also a host and have not heard the things Aloha is sharing and have heard the opposite from more than one member of the Navisite team.
    Last edited by worldfireweb; 11-05-2007 at 12:03 AM.

  37. #37
    Join Date
    Oct 2003
    Location
    Chattanooga
    Posts
    8,976
    I must say, that's absolutely brutal.

  38. #38
    mbodama,

    Please let me clarify for EVERYONE, this information did NOT come from NaviSite and I am not in contact with NaviSite whatsoever, however I do have it on good authority that the lease at the current location either is or will shortly be up and it is NOT held by NaviSite, whatever they told you is their business, and of course you should take anything said here with a grain of salt. Secondary, its doubtful they attempted to rsync any of the servers. Just my opinion.

    I hope service is restored soon for all.

  39. #39
    Quote Originally Posted by aloha View Post
    mbodama,

    Please let me clarify for EVERYONE, this information did NOT come from NaviSite and I am not in contact with NaviSite whatsoever, however I do have it on good authority that the lease at the current location either is or will shortly be up and it is NOT held by NaviSite, whatever they told you is their business, and of course you should take anything said here with a grain of salt. Secondary, its doubtful they attempted to rsync any of the servers. Just my opinion.

    I hope service is restored soon for all.
    well i cant speak to whos name is on the ease, although i am sure it doesnt specificially say navisite because they just bought the company, so the lease would be in the previous company name.

    also they did in fact try to rsync.... about 75% of the servers were moved this way. that is fact. the servers needing to be moved failed to rsync for whatever reasons, the decision was made to physically move them. All servers that hosts are able to get in show signs of the rsync process.... FACT.

  40. #40
    Join Date
    Jul 2002
    Location
    Tasmania, Australia
    Posts
    34,655
    Threads merged.

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