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**Alabanza / NaviSite Datacenter Migration FIASCO!**

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  #1  
Old 11-03-2007, 01:39 PM
yesme yesme is offline
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**Alabanza / NaviSite Datacenter Migration FIASCO!**


My servers with Alabanza are down since last night, their supports are not answering the phone. Anyone knows what happen?



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  #2  
Old 11-03-2007, 02:10 PM
Mysteerie Mysteerie is offline
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Is alabanza site still up? Try also emailing them or opening a support ticket.

  #3  
Old 11-03-2007, 02:27 PM
iHubNet-Matt iHubNet-Matt is offline
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Seems it's not coming up too.
I won't think that is a good sign. How many hours it has been down?

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  #4  
Old 11-03-2007, 02:35 PM
yesme yesme is offline
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It has been down for more than 9 hours now.

  #5  
Old 11-03-2007, 02:41 PM
iHubNet-Matt iHubNet-Matt is offline
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9 hours with out any update doesn't look good. Things like this can happen at any time for any host, but they should be able to update their clients with out pushing them into total darkness.

You have multiple servers with them? and all are down including their site?

  #6  
Old 11-03-2007, 02:51 PM
greathosting_com greathosting_com is offline
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Alabanza was acquired by Navisite. They're currently migrating the servers to the navisite Andover NOC - they hope to have everything back online by 6:00pm EST.

  #7  
Old 11-03-2007, 02:54 PM
yesme yesme is offline
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yes, even their web site is down.

They charge me $900/month per server, with no toll free support lines, and normal ticket respond time is 1 to 2 business days, their support is worse than company that sells $89 server. I am thinking of switching.

  #8  
Old 11-03-2007, 02:57 PM
iHubNet-Matt iHubNet-Matt is offline
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Response times of 1 -2 days is too bad in this business. You said $900 you mean monthly or yearly?
If things are going like that, I guess it's time to think about moving.

  #9  
Old 11-03-2007, 03:03 PM
yesme yesme is offline
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$900 is monthly fee.

It would be a pain in the a** to move with hundreds of hosting accounts on the servers, still trying to figure out a way....

  #10  
Old 11-03-2007, 03:08 PM
iHubNet-Matt iHubNet-Matt is offline
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Quote:
Originally Posted by yesme View Post
$900 is monthly fee.

Shall I ask you about the server specs? And if you have same control panels in both servers transfer is pretty easy. What control panel are you using?
In Cpanel, you can do that with a couple of clicks.

  #11  
Old 11-03-2007, 03:37 PM
yesme yesme is offline
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The server specs are:

2 x Intel Xeon 2.4 GHz Processors
2 GB RAM
3 x 18 GB SCSI Hard Drives
750 GB Transfer, $3/GB overage
3 Class C's -- up to 768 IPs
100 Control Panels included
Java Server Pages


The server does come with up to 768 IPs, but it's not a selling point,
since most hostings nowaday are using shared IPs.

They use their own developed control panel, and they charge
$1 per cp beyond the first 100 free cp. In other words,
if I have 768 hosting accounts on the server all using their cp,
I will be paying about $1500 per month!!!

  #12  
Old 11-03-2007, 03:40 PM
Jedito Jedito is online now
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Change of Provider! that's way to pricey, there's a function in Cpanel to move accounts from Alabanza to Cpanel, the process is done automatically by Cpanel. Even if you have to pay to somebody to fix anything after, it's going to be cheaper than keep paying that.

  #13  
Old 11-03-2007, 03:46 PM
iHubNet-Matt iHubNet-Matt is offline
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That really is a huge price. I guess you are paying too much. I think you should think about switching. As Jedito suggested you will be able to transfer to a Cpanel server and will be able to save more than half of that amount monthly.

  #14  
Old 11-03-2007, 03:58 PM
yesme yesme is offline
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Thanks for all your suggestions, I will look into that.

  #15  
Old 11-03-2007, 04:04 PM
iHubNet-Matt iHubNet-Matt is offline
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By the way you got any update from them? Servers are still down?


Last edited by anon-e-mouse; 11-06-2007 at 08:47 PM.
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