hosted by liquidweb


Go Back   Web Hosting Talk : Web Hosting Main Forums : Running a Web Hosting Business : What livechat software to use?
Reply

Running a Web Hosting Business Non-technical aspects of running a web hosting company. Topics include management, accounting, problem customers, taxes, support options etc.
Forum Jump

What livechat software to use?

Reply Post New Thread In Running a Web Hosting Business Subscription
 
Send news tip View All Posts Thread Tools Search this Thread Display Modes
  #1  
Old 10-31-2007, 09:48 PM
splatcatballa99 splatcatballa99 is offline
WHT Addict
 
Join Date: Oct 2007
Posts: 119

What livechat software to use?


So far I can't find any livechat softwares that are cheap enough, or not good enough if free.

Only thing I can come up with for free is Crafty Syntax Live Help, What do you guys think about that?

For paid ones there really over priced if you ask me $15-$30 for a livechat Program? That just seems outrageous.

Reply With Quote


Sponsored Links
  #2  
Old 10-31-2007, 10:33 PM
Cody Salter Cody Salter is offline
Web Hosting Master
 
Join Date: Sep 2007
Location: Vancouver
Posts: 741
I use providesupport.com -- Not free, but it serves its purpose quite well.

Reply With Quote
  #3  
Old 10-31-2007, 11:45 PM
subzer0 subzer0 is offline
Aspiring Evangelist
 
Join Date: Oct 2005
Posts: 435
One I can recommend is called TrioLive. They offer a free license for single user. It's actually quite good if all you need is 1 user.

Reply With Quote
Sponsored Links
  #4  
Old 10-31-2007, 11:49 PM
Cody Salter Cody Salter is offline
Web Hosting Master
 
Join Date: Sep 2007
Location: Vancouver
Posts: 741
Quote:
Originally Posted by Starsky View Post
One I can recommend is called TrioLive. They offer a free license for single user. It's actually quite good if all you need is 1 user.
Where is this? All I see is the 30 day trial for one user, and it is 9.95 a month per user.

Reply With Quote
  #5  
Old 11-01-2007, 01:50 AM
subzer0 subzer0 is offline
Aspiring Evangelist
 
Join Date: Oct 2005
Posts: 435
Hmm.. I am wondering if perhaps there was a free offer when I had signed up. Because I definitely not using a trial version. Maybe you can write their support and ask.

Reply With Quote
  #6  
Old 11-01-2007, 02:21 AM
~ServerPoint~ ~ServerPoint~ is offline
Web Hosting Master
 
Join Date: Oct 2007
Posts: 1,902
Better to use custom one. But Kayko is one of the most popular and I think that you can have a look on it.

__________________
ServerPoint.com - a true hosting company offering online presence solutions since 1998.
>>Web Hosting, colocation, dedicated servers and virtual private dedicated servers.
>>>>Wholly owned multi homed network, servers and facilities.

Reply With Quote
  #7  
Old 11-01-2007, 06:56 AM
JohnJ JohnJ is offline
Web Hosting Master
 
Join Date: Jun 2007
Location: North Carolina
Posts: 4,982
I was going to answer this thread until I saw that the OP was my CTO . Anyway, I have used Kayako in the past and I feel that it would be very good for us to use, even though it is $29.00/monthly. I find it very useful.

__________________
John J. - Sales Manager
Quality Shared and VPS Hosting
Hawk Host Inc. Proudly serving websites since 2004
PHP 5.3.x & PHP 5.4.x Support!


Reply With Quote
  #8  
Old 11-01-2007, 07:21 AM
bear bear is offline
Community Leader
 
Join Date: Oct 2002
Location: cognito
Posts: 17,323
We use Kayako suite, owned. Worth the cost in the long run, to own it and have it integrated with your help desk solution. Saves a lot of effort, I feel.

__________________
Have problems (don't we all)? Head over to the help desk
If at first you don't succeed, that's one data point.


Reply With Quote
  #9  
Old 11-01-2007, 07:31 AM
dvotee dvotee is offline
New Member
 
Join Date: Jul 2006
Location: Staines, UK
Posts: 3
I use Provide Support.

$99.00 for 12 months and as I'm in the UK that equated back to £50.00 near enough. It does exactly what I want it to do and so far never had a problem with it.

Reply With Quote
  #10  
Old 11-01-2007, 09:09 AM
bluerocket bluerocket is offline
Newbie
 
Join Date: May 2004
Posts: 11
$15 - $30 is by no means outrageous. How long do you figure it would take you to write one (that works on all browsers and whether Javascript is enabled or not?)

Reply With Quote
  #11  
Old 11-01-2007, 09:20 AM
Littleoak Littleoak is offline
Junior Guru Wannabe
 
Join Date: Oct 2007
Posts: 58
We use TrioLive. It is nice and easy. There's a free version for 2 operators here.

Reply With Quote
  #12  
Old 11-01-2007, 02:48 PM
LaneHost LaneHost is offline
Web Hosting Guru
 
Join Date: Aug 2006
Location: Houston, TX USA
Posts: 345
We use provide support as well, has most of the features we need and works.

__________________
LaneHost.com | Professional Web Hosting Solutions
Affordable Shared Hosting, Reseller Hosting & Dedicated Servers at Great Prices!
Follow us on Twitter!


Reply With Quote
  #13  
Old 11-02-2007, 03:03 AM
CretaForce CretaForce is offline
Greece
 
Join Date: Jan 2004
Location: Greece
Posts: 2,039
We use Crafty Syntax (open source). You can find it here:

www.craftysyntax.com

__________________


Reply With Quote
  #14  
Old 11-02-2007, 06:23 AM
JohnJ JohnJ is offline
Web Hosting Master
 
Join Date: Jun 2007
Location: North Carolina
Posts: 4,982
MoltenHost is now using Kayako Live Response. Thanks for your help guys!

__________________
John J. - Sales Manager
Quality Shared and VPS Hosting
Hawk Host Inc. Proudly serving websites since 2004
PHP 5.3.x & PHP 5.4.x Support!


Reply With Quote
  #15  
Old 11-02-2007, 06:31 AM
CretaForce CretaForce is offline
Greece
 
Join Date: Jan 2004
Location: Greece
Posts: 2,039
You are welcome :-)

__________________


Reply With Quote
Reply

Related posts from TheWhir.com
Title Type Date Posted
Filipino Startup Offerchat Introduces Connectivity Improvements to Free Live Chat Tool Web Hosting News 2013-05-14 16:48:31
New Liquid Web SLA Sets the Tech Support Response Time Bar at 59 Seconds Web Hosting News 2012-09-13 11:49:52
Weekend Reading: Top Web Hosting News from July 23 – 27, 2012 Web Hosting News 2012-07-28 19:52:30
Using Website Live Chat for Web Hosting Sales and Support Web Hosting News 2012-07-26 14:44:51
WHIR Demo: Veeam's Backup & Replication Software Whir Tv 2012-02-13 10:58:12


Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes
Postbit Selector

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is Off
HTML code is Off

Forum Jump
Login:
Log in with your username and password
Username:
Password:



Forgot Password?
Advertisement:
Web Hosting News:



 

X

Welcome to WebHostingTalk.com

Create your username to jump into the discussion!

WebHostingTalk.com is the largest, most influentual web hosting community on the Internet. Join us by filling in the form below.


(4 digit year)

Already a member?