As with most other questions on here, "it depends". What exactly is included in the managed services they provide? Managed means many different things to many different people / companies. Some people consider a managed service to simply be unlimited support of all technical issues, with everything handled in a reactive manner. Others consider fully managed to be proactive handling updates, patching, monitoring, backups, response to downed services. And there's a lot that fall in between the first example and the second. We primarily do fully managed for Windows customers, and while it's actually quite rare for a whole box to get exploited, we do make it our mission to figure out what happened, and make sure it doesn't happen again.
// Handy Networks LLC
// Co-Founder & CTO
- Level(3), HE, Telia, XO and Cogent. Noction optimized network.
Offering Self Managed and Fully Managed Linux and Windows Dedicated Solutions from our Private Denver Data Center.
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