TRUE 27/7 Tech. & Cust. Support: Shared | Dedicated and more
We are providing technical support to many companies across the globe; this includes hosting companies, data centres,telecommunication companies and other IT setups. We manage more than 10,000 servers and half a million websites. We are also providing support to more than 50,000 desktops and laptops across the USA. U&D Square is one of the oldest support company on this board the only company to have ISO 9001 and ISO 27001 certificate, soon we will be CMM level3 company.
We are accepting orders under following support plans. Under dedicated and shared support plans one month is free over yearly signup.
A) True 24x7 Full support (Shared):
Support Includes unlimited help desk support with 30 min. response and 2 hrs resolution. Unlimited live chat, server management and server monitoring. Description:: Shared 24x7 support by Level1-level2 administrators. Computer engineer+ RHCE or MCSE + Minimum 2 years of experience in providing web-hosting support. Familiar with all widely used control panels For Windows/Linux and ability to work on both the OS. Maximum 30 min. response time is guaranteed and 2 hrs resolutions. Costing: Starting from $999 to $1199 per team per month
B) True 24x7 Full support (Dedicated):
Dedicated support Includes unlimited help desk support with 15 min. response and 2 hrs resolution. Unlimited live chat, server management and server monitoring , security , updated, upgrades etc. Description:: Dedicated 24x7 support by Level1-Level2 administrators. Computer engineers+ RHCE or MCSE + Minimum 2-3 years of experience in providing web-hosting support. Familiar with all widely used control panels For Windows/Linux and ability to work on both the OS. 15 min. response and 2 hrs resolutions. If problem is complex or time consuming then follow up mail every hr. until problem is resolved. Total 4 administrators in one team. 4th admin would be backup admin that will work during weekly/other off of other three administrators. Costing:$1299 to $1599 per team per month.
C)Level1 helpdesk + chat support is available at $799 per month.
D)Ticket & chat support
Block of 100 chats + tickets $150 per month
Block of 300 chats + tickets $375 per month
Block of 500 chats + tickets $500 per month
Validity : 30 days
Setup fee: $50
24x7 Server monitoring and management 1-10 servers $40 per server per month
24x7 Server monitoring and management 11-25 servers $35 per server per month
24x7 Server monitoring and management 25-50 servers $30 per server per month
Windows + Linux based hi-tech computer systems
8500 sq. feet office space with sitting capacity of 250 people in three shifts.
3 MBPS line with load balancing for 99.99% uptime.
power backup for whole facility.
Maximum security to your data via hardware and software firewall and antivirus.
24x7 access to the VoIP so that your team can talk to you all the time.
24x7 live camera access to see your team working for you.
High quality Resources:
Top quality experienced resources top support Windows and Linux based control panels and servers.
Deeper understanding of all widely used Control Panels.
All admins have done MRS (Minimum Requirement Skills) for hosting support.
Replacements guarantee with in 24 hrs if any of the team member is not performing as per your expectations.
One project manager available all the time to resolve any internal issue.
Select the Dedicated plan and review the resumes of available resources.
Select the resources that suite best to you and schedule the interview
Talk to the resources online ( chat + webcam) or via phone
Take a peek at the workplace via live CCTV, watch your team working 24x7 on your mobile, PDA, laptop or
Note: Please note that the "Live Chat" on our website is not for sales support , it may not be active 24x7 for this offer. If you have any question the best way is contact us via e-mail or From our website
True 24x7 Tech. Support |Better Infrastructure, Skilled People, Reliable Support, Maximum Transparency U&D Square Solutions Pvt. Ltd | www.udsquare.com| ISO 9001 & ISO 27001 Certified Company Tech Support | Consulting | Outsourcing | | 150 team members and growing Dedicated Support | Shared Support | Helpdesk |Live Chat | Server Management | Server Monitoring