Web Hosting Talk : Web Hosting Main Forums : Industry Announcements : Providers and Network Outages and Updates : FutureHost.biz nameservers down to DDOS

[karlkatzke]

At approximately 23:06 system engineers were notified of service outages across multiple nodes in the Dallas datacenter. Network engineers are currently onsite working on this issue. From first review this appears to be a large scale incoming DDOS attack against the Future Hosting DNS servers.

Well, technically my site isn't down ... just all the sites that are using the two nameservers that Futurehosting provides for customers. That'll teach me to trust a host's DNS.

[jiarby]

Isn't that one Softlayer?? I have two VPS's there both down, and I cannot use their Dallas Datacenter test download files.

All I can do is put in a ticket and wait... I wish there was a forum, or news page... maybe a status page??

Is it just me, or is anyone else affected.

[ThatScriptGuy]

My server at futurehosting is currently not responding...but I'm also not using their nameservers...Weird..

[jiarby]

Well, it only took them 4 mins to post a response:

Glenn,

At approximately 23:06 system engineers were notified of service outages across multiple nodes in the Dallas datacenter. Network engineers are currently onsite working on this issue. From first review this appears to be a large scale incoming DDOS attack against the Future Hosting DNS servers. We will update this ticket momentarily.


Thank you,
Arun

[Tensop]

[RaidArrayFailureAlert #PJV-104776]: The system is unavailable


There is a network issue in the Data Center currently and the engineers are working on it now. We will update you in this ticket when we receive further information. Thank you for your patience.

Thank you,
Arun



At approximately 23:06 system engineers were notified of service outages across multiple nodes in the Dallas datacenter. Network engineers are currently onsite working on this issue. From first review this appears to be a large scale incoming DDOS attack against the Future Hosting DNS servers. We will update this ticket momentarily.
Thank you

Jim

[futurehosting]

Earlier today our redundant DNS servers came under a targeted DOS attack. Network engineers promptly responded to the issue by attempting to mitigate the DOS attack. After careful evaluation the network engineers in the Dallas datacenter null routed the IPs to protect the integrity of the network.

Engineers will continue to closely monitor the attack. Upon null routing the IPs, several of our nodes on the same vlan stopped responding to network traffic. The issue has been resolved.

Any clients that were affected by this and had an open ticket have been instructed on the appropriate steps to take in order to receive a SLA credit. SLA requests will be reviewed, approved and credited in accordance with the SLA policy.

We all sincerely apologize for the inconvenience caused by this. If any of our clients require any assistance, technicians will continue to be available throughout the night.

[tix3]

Are the ns still down ?

[futurehosting]

We are adding all domains to our alternate DNS now. Please submit a ticket in our Help Desk for the same, if your domain is still down.

[richardtham]

FutureHosting handled this DDOS very professionally. They arranged alternate NS server as part of the emergency plan to minimise disruption

[jasonhk]

Looks like it was handled well
Just one question - Were both nameservers hosted in the same Data Center?
Host's DNS they give to customers should be in 2 Seperate Data Centers

[futurehosting]

There are three, two in Dallas and one in Chicago. All three were targeted.

[jasonhk]

oh okay - wow someone must really have something against you guys