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  1. #1

    Burton Hosting still trading?

    Hi,

    I am based in the UK and have a dedicated server with Burton Hosting. Our server has gone down, normally I can easily get through to someone but their phones (UK and US) are dead, they just hang up. No-one is answering the support tickets, or looking at the forum. This is completely unlike them (normally can get through within 30 seconds) and I fear the worst. I have been trying since 9am UK time (5 hours). Does anyone know what's up, or have another phone number, other than those listed on their website?

    thanks

    jon

  2. #2
    Join Date
    Oct 2003
    Location
    Chattanooga
    Posts
    8,921
    Jon,

    Their site is still up, so I don't think they've up & left the roost. Keep trying -- best of luck!
    David
    Fused

  3. #3
    thanks - I know some other sites hosted by them are still up but I am still worried :-(

  4. #4
    Join Date
    Oct 2003
    Location
    Chattanooga
    Posts
    8,921
    Quote Originally Posted by jon2 View Post
    thanks - I know some other sites hosted by them are still up but I am still worried :-(
    As you should be, it's an emergency & they've left you in the dark. No matter the amount you're paying I'd definitely expect a tad more service at the very least..
    David
    Fused

  5. #5
    Join Date
    Aug 2007
    Posts
    6,883
    Your server has been down for 5 hours and no update?

    That doesn't look good.
    Checked this page?

    http://www.burtonhosting.com/tel_directory.php
    iHubNet Ltd - Premium Hosting Solutions 4 ALL
    • Solid Support • Solid Equipment • Solid Network
    Shared Hosting / Reseller Hosting / Managed Server
    Matt A.

  6. #6
    Thanks - I knew I had seen that page somewhere but couldn't find it on the site, I only had the main switchboard number.

    I just managed to get on to my remote reboot (very slow but it just about worked) and now the server is ok, but still no reply from Burton. I'll try calling.

    jon

  7. #7
    "This number has been disabled. Please contact your service provider."

    ...is the response from all the phone numbers listed there. At least my server has come back up, for now. Anyone recommend a new host?!?!?

  8. #8
    Join Date
    Oct 2003
    Location
    Chattanooga
    Posts
    8,921
    Jon2,

    Depends on the requirements, if US based suffices: steadfast.net, synhosting.com, netwisp.com

    If UK based is required, can't offer much for recommendations there!
    David
    Fused

  9. #9
    Join Date
    Oct 2007
    Location
    South Africa
    Posts
    252

  10. #10
    No, the phone numbers are all dead and no support ticket answer. I got the server running more by luck than anything I think.

    jon

  11. #11
    Join Date
    Oct 2003
    Location
    Chattanooga
    Posts
    8,921
    Quote Originally Posted by jon2 View Post
    No, the phone numbers are all dead and no support ticket answer. I got the server running more by luck than anything I think.

    jon
    It sounds like it's time to make some backups, pronto. If you need any assistance & some space to put them temporarily let me know.

    Having their phone number dead is generally a bad, bad sign.
    David
    Fused

  12. #12
    Quote Originally Posted by David View Post
    It sounds like it's time to make some backups, pronto. If you need any assistance & some space to put them temporarily let me know.

    Having their phone number dead is generally a bad, bad sign.
    Thanks for the reminders/offers... I have a daily backup which I've downloaded so should be ok for now. I've come across the dead phone line thing before, it's rare they reappear.

    Thanks all for the good advice.


    jon

  13. #13
    Join Date
    Aug 2007
    Posts
    6,883
    Any way, good that you got the server back online. If they are all still dead and support is not answering, it's not pointing to good.

    5-6 hours is too much. I guess it is time to look for a new host. Got a chance to look into the offer section?
    iHubNet Ltd - Premium Hosting Solutions 4 ALL
    • Solid Support • Solid Equipment • Solid Network
    Shared Hosting / Reseller Hosting / Managed Server
    Matt A.

  14. #14
    Yeah, usually when the line is dead like that it doesn't come back. Most of the time, someone else would be given the phone number. Like David said, it's a bad bad sign. Usually it means they are going down. There have been several companies that went like that. Jatol was like that, as well as another. The servers were up, but the phone lines were dead, and slowly the servers started going down and then people realized that they were in trouble.
    :: Bobby - PreciselyManaged.com - Precision Hosting Solutions
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  15. #15
    Well... weird, I just heard from them like nothing happened. I'll find out what the issue was.


    jon

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