Web Hosting Talk : Web Hosting Main Forums : Web Hosting : Burton Hosting still trading?

[jon2]

Hi,

I am based in the UK and have a dedicated server with Burton Hosting. Our server has gone down, normally I can easily get through to someone but their phones (UK and US) are dead, they just hang up. No-one is answering the support tickets, or looking at the forum. This is completely unlike them (normally can get through within 30 seconds) and I fear the worst. I have been trying since 9am UK time (5 hours). Does anyone know what's up, or have another phone number, other than those listed on their website?

thanks

jon

[David]

Jon,

Their site is still up, so I don't think they've up & left the roost. Keep trying -- best of luck!

[jon2]

thanks - I know some other sites hosted by them are still up but I am still worried :-(

[David]

Originally Posted by jon2

thanks - I know some other sites hosted by them are still up but I am still worried :-(

As you should be, it's an emergency & they've left you in the dark. No matter the amount you're paying I'd definitely expect a tad more service at the very least..

[iHubNet-Matt]

Your server has been down for 5 hours and no update?

That doesn't look good.
Checked this page?

http://www.burtonhosting.com/tel_directory.php

[jon2]

Thanks - I knew I had seen that page somewhere but couldn't find it on the site, I only had the main switchboard number.

I just managed to get on to my remote reboot (very slow but it just about worked) and now the server is ok, but still no reply from Burton. I'll try calling.

jon

[jon2]

"This number has been disabled. Please contact your service provider."

...is the response from all the phone numbers listed there. At least my server has come back up, for now. Anyone recommend a new host?!?!?

[David]

Jon2,

Depends on the requirements, if US based suffices: steadfast.net, synhosting.com, netwisp.com

If UK based is required, can't offer much for recommendations there!

[under_gravity]

did you manage to get through yet?

[jon2]

No, the phone numbers are all dead and no support ticket answer. I got the server running more by luck than anything I think.

jon

[David]

Originally Posted by jon2

No, the phone numbers are all dead and no support ticket answer. I got the server running more by luck than anything I think.

jon

It sounds like it's time to make some backups, pronto. If you need any assistance & some space to put them temporarily let me know.

Having their phone number dead is generally a bad, bad sign.

[jon2]

Originally Posted by David

It sounds like it's time to make some backups, pronto. If you need any assistance & some space to put them temporarily let me know.

Having their phone number dead is generally a bad, bad sign.

Thanks for the reminders/offers... I have a daily backup which I've downloaded so should be ok for now. I've come across the dead phone line thing before, it's rare they reappear.

Thanks all for the good advice.


jon

[iHubNet-Matt]

Any way, good that you got the server back online. If they are all still dead and support is not answering, it's not pointing to good.

5-6 hours is too much. I guess it is time to look for a new host. Got a chance to look into the offer section?

[UH-Bobby]

Yeah, usually when the line is dead like that it doesn't come back. Most of the time, someone else would be given the phone number. Like David said, it's a bad bad sign. Usually it means they are going down. There have been several companies that went like that. Jatol was like that, as well as another. The servers were up, but the phone lines were dead, and slowly the servers started going down and then people realized that they were in trouble.

[jon2]

Well... weird, I just heard from them like nothing happened. I'll find out what the issue was.


jon