Web Hosting Talk : Web Hosting Main Forums : Hosting Software and Control Panels : CPANEL -- Quota Question

[wscreate]

My Server ---
WHM 4.9.0
Cpanel 4.9.0-29
RedHat 7.1
Apache 1.3.26
Kernel 2.4.16PIII

One of my resellers called. Their email stopped coming in. I looked in WHM and it said he was using 20 mb of 20 mb allocation. "Your site is full, and your email will not come in when full." I told him. "Not so.". He said.

I then went to shell and did

cd /home/hisusername

du -h

IT read only 12 mb usage.

WHY does WHM do this? It is causing a problem. It turns out that 4 of his 6 resold accounts have improper readings.

Has anyone else experienced this problem?
Why does the problem exist on some accounts and not others?
Any solutions?

Scratching my head!

[akashik]

it's been known to happen, and I've never heard a very good explanation for it. We had a guy shoot from 100 to 200meg in the space of a few days. Just before the account filled I bumped him up to 400meg for a few days. Checked back later and it had gone down again to where it should have been. Dropped the account back to 200 again, and haven't had a problem since *shrug*

CPanel is a living, breathing beast that sometimes has a mind of it's own I think.

Greg Moore

[wscreate]

CPanel is a living, breathing beast that sometimes has a mind of it's own I think.

You're right. I love the software, but some of these types of "unexplained" problems keep me scratching my head.

[isildur]

That kernel release has given us nothing but trouble with quotas and a few other random issues.....

try 2.4.18-5 (or newer, if they are out of beta?)
or roll back to 2.4.9-34 , for the time being.

These are just what's worked best for us on RH 7.1+ systems
good luck!

[regier]

/scripts/initquotas

That will update the values to proper settings.