Page 1 of 6 1234 ... LastLast
Results 1 to 40 of 237
  1. #1
    Bill in AZ Guest

    Exclamation Lunarpages Warning

    If you are hosted at Lunarpages, you should be aware that Lunarpages is poaching traffic away from your site. Lunarpages has added new 404 file not found pages. The domain name of the account holder is displayed right above a search box that advises it will search this site, but returns sponsored ad results. Below is a listing of the favorites of the domain name that also returns a bunch of advertising. These error pages use the domain name repeatedly, but do not offer any link to get back to the domain. So Lunarpages is hijacking domain names away from their customers and associating questionable links with customer domain names.

    You can still create custom error pages to keep Lunarpages from hijacking your traffic away from a site, but that is of little comfort if you are unaware of the new Lunarpages practice. They have hidden the forum discussion on this practice in a board that is not available to new member or guests. They are also now removing any posts that complain about Lunarpages poaching traffic away from customer sites.

    This might be considered acceptable if Lunarpages support had not become a total waste of time. They have removed the toll free numbers to call support, removed the dedicated hosting chat, and now are using canned messages and delaying tactics on all support tickets. If you have even a minor problem, you can expect two or 3 days of fighting with support just to get them to investigate.

    How can a webhost go downhill so fast? 1 year ago, LP was an excellent host with great support and now they are resorting to cheap tricks and deceptive advertising.
      0 Not allowed!

  2. #2
    Join Date
    May 2006
    Location
    Iowa
    Posts
    2,612
    I have seen a few other hosts do this like hostgator.com and bluehost.com it does not bother me that much.
    Can you show us what the 404 page looks like as I just want to see it.
      0 Not allowed!

  3. #3
    Bill in AZ Guest
    I have instituted custom error pages on my sites to avoid the poaching. Here is an LP client that has not: aeroeco.net ,just pick any unlikely file name. Notice how the domain name is improperly used.
      0 Not allowed!

  4. #4
    Join Date
    May 2006
    Location
    Iowa
    Posts
    2,612
    oh that almost looks like those pages from a domain that expired.
    I would not want that at all.
      0 Not allowed!

  5. #5
    sandyf Guest
    The question is did they ask permission..?

    If it's part of the TOS, or documented, it's allowed.

    But I just read their forum, I think it was just done one day to the next??
      0 Not allowed!

  6. #6
    Bill in AZ Guest
    There was no advance notice sent to users, it was just institituted Thursday morning without a word said until it a thread was opened on the forum. They have hidden the thread on a board where guests and new forum members are not allowed to view or post. I have read the TOS again and can find no mention of their using customers domain names to advertise what are essentially spam links.
      0 Not allowed!

  7. #7
    Join Date
    Jul 2006
    Posts
    647
    There must have been a hostingcon seminar about it or somethin...
      0 Not allowed!

  8. #8
    sandyf Guest
    but are they allowed to do this? I've never assumed my host can make a sweeping change on my site without my knowledge..
      0 Not allowed!

  9. #9
    Join Date
    Jul 2006
    Posts
    647
    I just checked the thread at their site, and it says that they are using the revenue to finance their offerings of free web hosting to schools. I don't think that's any kind of excuse for what's being done... I saw one of the error pages and they are pretty bad... it has a button that says "Search This Site" which would indicated to the user that it was referring to the domain they were coming from when they got the error. Not that taking visitors away from the original site is cool in any way, but that's a SERIOUS step into the territory of the domain squatters... but at least domain squatters OWN the domains they are squatting!

    This really says a lot about them as both a business AND the owners as people, and shows an extreme lack of respect for their customer's web presences. I hope Dreamhost wipes them good in Basketball and Dodgeball (those who read the DH blog should know all about it)!

    If you want to read the thread it is here in the Google cache. Page One and Two... can't stop the signal!
      0 Not allowed!

  10. #10
    Join Date
    May 2006
    Location
    Iowa
    Posts
    2,612
    ya the squatting thing is what i was trying to get at.
    I was actually thinking about going with them but umm not now.
      0 Not allowed!

  11. #11
    Bill in AZ Guest
    That thread is now 7 pages long even after LP removed a bunch of posts. These are just the users that have become aware of the unannounced new error pages. Imagine the uproar as more peope become aware that LunarPages is poaching away their traffic.
      0 Not allowed!

  12. #12
    Join Date
    May 2006
    Location
    Iowa
    Posts
    2,612
    ya it will be a made house.
      0 Not allowed!

  13. #13
    Thanks for the warning. I'm going to double check my LP accounts and make sure everything is still setup the way its supposed to be. This is not the same kind of service I've come to expect from LP. For the good of their customers I hope they change it back the way it ought to be.
    All that is necessary for the triumph of evil is that good men do nothing. - Edmund Burke
      0 Not allowed!

  14. #14
    Join Date
    Jan 2004
    Location
    Texas
    Posts
    60
    It might also be worth making mention that if you are a Lunarpages customer with custom 404s then you are not effected by this. If you wish to "opt out" you can setup your own custom 404 and you will not see the Lunarpages 404 ever again.

    If any current Lunarpages customers are confused about how to get this setup and done, Lunarpages has offered to make the changes for the customer too. All they need to do is e-mail [email protected]. If any current customers would like to give feedback on the topics (either for or against it) it is always welcome at [email protected].
      0 Not allowed!

  15. #15
    Bill in AZ Guest
    After many many complaints from customers, Lunarpages took action on the issue. They changed their TOS after the fact to make the deceptive advertising OK.
    In an effort to help create the best possible user experience we have created a series of content sensitive error pages which are displayed in the event any user enters an erroneous URL for any activated domain name within the Lunarpages server structure. You may use our error page at no extra charge and you hereby grant to Lunarpages a limited, non-exclusive license to use any right you may have in any mark consisting of, derivative of or related to the domain name for the purpose of displaying such error pages under your domain name or any sub-page thereof in the event that for any reason your page fails to resolve or does not exist. Such error pages may at the option of lunarpages contain links to your domain, to Lunarpages or to any other site or service. At any time, you may choose to disable the Lunarpages error pages by selecting a different message to display for errors within your Domain under your control pannel.
    So now the Lunarpages TOS says they can use a clients domain name to advertise anything they want.
      0 Not allowed!

  16. #16
    Join Date
    Oct 2007
    Location
    Greater DC
    Posts
    147
    Quote Originally Posted by Bill in AZ View Post
    I have instituted custom error pages on my sites to avoid the poaching. Here is an LP client that has not: aeroeco.net ,just pick any unlikely file name. Notice how the domain name is improperly used.
    Bill - Could you describe (or provide a reference to) how one develops such custom error pages?

    - Richard
      0 Not allowed!

  17. #17
    Join Date
    Sep 2007
    Location
    London, UK
    Posts
    56
    Maybe Clients Should read the T.O.S more carefully.
      0 Not allowed!

  18. #18
    sandyf Guest
    TOS was changed after the ads were implemented...
      0 Not allowed!

  19. #19
    Bill in AZ Guest
    The TOS was modified AFTER the fact, no doubt due to customer complaints about unauthorized use of domain names. As it reads now, your domain name can be used by Lunarpages in conjunction with links to any site or service of their choosing.

    Anyhow, the use of custom error pages involves modifying the .htaccess file to point to a custom error page for the particular response header.

    For example adding to .htaccess file:
    ErrorDocument 404 /404.shtml
    points to a custom SSI page named 404.shtml

    After that it is just a matter of deciding what you want on your error page. The use of SSI functions allows the response header, page requested, and other information to be used on the custom error page. It should also be noted that if you point to a non existant page, then the normal apache error page is invoked.
      0 Not allowed!

  20. #20
    Quote Originally Posted by Bill in AZ View Post
    After many many complaints from customers, Lunarpages took action on the issue. They changed their TOS after the fact to make the deceptive advertising OK.

    So now the Lunarpages TOS says they can use a clients domain name to advertise anything they want.
    That reads kind of creepily, doesn't it?
      0 Not allowed!

  21. #21
    I'm glad i'm not with lunarpages. I know my uncle is. i'll have to warn him
      0 Not allowed!

  22. #22
    Join Date
    Mar 2007
    Location
    Phoenix, AZ, United State
    Posts
    1,492
    That is the most ridiculous thing I have seen a host do in a long time.

    Those 404 pages could not be any more ugly.
      0 Not allowed!

  23. #23
    Quote Originally Posted by HostSentry View Post
    That is the most ridiculous thing I have seen a host do in a long time.

    Those 404 pages could not be any more ugly.
    Sorry, can you link to one?
      0 Not allowed!

  24. #24
    Join Date
    Jun 2006
    Location
    APE: 6202A
    Posts
    1,273

    Question

    Is this you all guys talking about !?!...

    http://ihubit.com/viewer.php?file=sw...f64t5lyskw.jpg
      0 Not allowed!

  25. #25
    Join Date
    Sep 2004
    Location
    Chennai , India
    Posts
    4,608
    Quote Originally Posted by Bill in AZ View Post
    After many many complaints from customers, Lunarpages took action on the issue. They changed their TOS after the fact to make the deceptive advertising OK.

    So now the Lunarpages TOS says they can use a clients domain name to advertise anything they want.
    I am paying and why the heck they would use my domain for their creepy ads.
      0 Not allowed!

  26. #26
    Join Date
    May 2006
    Location
    Iowa
    Posts
    2,612
    I see a lot of people leaving lunarpages at this point.
      0 Not allowed!

  27. #27
    Join Date
    Mar 2007
    Location
    Phoenix, AZ, United State
    Posts
    1,492
    Quote Originally Posted by Tamer brad View Post
    Sorry, can you link to one?
    http://aeroeco.net/wtf.html

    .... I really don't feel they could have made it any worse than that.
      0 Not allowed!

  28. #28
    Join Date
    Jun 2007
    Posts
    573
    Lunarpages is only keeping up with the Jones'. There are other large hosting companies already doing this so I don't think this practice is going away. Think about how much added advertising revenue is generated by this.

    Again, you get what you pay for and this is budget hosting...you squeeze every ounce of profit out where you can. As with any budget service, the user must come to some compromise with the provider, you pay $10 for capacity that should cost several HUNDRED dollars. You cannot blame the provider for trying to get some money back.

    I would suspect that most premium providers would never consider this.
    Last edited by imountain; 10-07-2007 at 02:38 PM.
    :: iMountain.com Solar Powered Hosting - Same location for 20 years
    :: Clustered, HSphere, Webhosting, VPS, Dedicated and Luxury clusters
    :: Specializing in Database clustering and optimization for vBulletin, Joomla and Wordpress sites.
      0 Not allowed!

  29. #29
    Join Date
    May 2006
    Location
    Iowa
    Posts
    2,612
    Quote Originally Posted by HostSentry View Post
    http://aeroeco.net/wtf.html

    .... I really don't feel they could have made it any worse than that.
    I agree it looks just like those pages you get when you go to a domain that you used to have but never renewed.
      0 Not allowed!

  30. #30
    Join Date
    Mar 2007
    Location
    Phoenix, AZ, United State
    Posts
    1,492
    Quote Originally Posted by amichan View Post
    I agree it looks just like those pages you get when you go to a domain that you used to have but never renewed.
    It looks absolutely miserable. The page does not even suggest that the domain provides information the visitor should be looking for. It just as easily implies you spelled the domain name wrong as mis-typed the path to the file.

    There is nothing positive about this. It is something you would expect to see from a free web host.

    I have attached a picture to immortalize this garbage. Any decent web site would not want this on their site, so it makes you wonder who they are marketing to here.

    Public schools in Florida already have web servers... so I do wonder about that excuse.
    Attached Thumbnails Attached Thumbnails lunarpages.gif  
      0 Not allowed!

  31. #31
    Join Date
    May 2006
    Location
    Iowa
    Posts
    2,612
    I am glad you agree with me.
      0 Not allowed!

  32. #32
    Join Date
    Oct 2006
    Location
    Southeast, USA
    Posts
    51

    Pure Rubbish!

    Quote Originally Posted by silverfreak View Post
    It might also be worth making mention that if you are a Lunarpages customer with custom 404s then you are not effected by this. If you wish to "opt out" you can setup your own custom 404 and you will not see the Lunarpages 404 ever again.

    If any current Lunarpages customers are confused about how to get this setup and done, Lunarpages has offered to make the changes for the customer too. All they need to do is e-mail [email protected]. If any current customers would like to give feedback on the topics (either for or against it) it is always welcome at [email protected].
    This above quote is from one of their own forum mods.

    I quit as a Forum Mod for this company due to this latest load of garbage they dumped on their customers without their knowledge. There is NO EXCUSE for this behavior IMHO especially the altering of the TOS to cover their butts.

    Example:

    They create their own custom error pages, go behind your back and alter the default ones to reflect these new ones so they can reap more $$ off YOUR domain name and website! In essence, taking potential profit away from their own CUSTOMERS! All with the excuse of being able to fund the free school website accounts they offer. Did they also tell you these accounts are bare-bones? Probably a ton of them on one server, Id bet.

    Make sense to any of you?

    Then to cover their tails, they alter the TOS to reflect their deeds because many users tossed it at them as an example of it not being allowed. So now, they're covered.

    Yet another approach they took, as has been relayed here already, was to censor the thread that customers were using to voice their displeasure over this entire mess. They implemented censorship, deleted replies and have banned customers from their forums. FOR VOICING THEIR COMPLAINTS.

    Lunarpages responses to date? Read the quote I took from one of their forum mods above.

    Fact:

    LP alters their customers default error pages, gets caught doing so, and now expects their own customers to rectify the situation by creating their own custom error pages. Sad.

    Fact:

    LP does indeed have a Feedback Forum. It's located at the very bottom of the main page. No one can view this forum UNLESS they are both registered AND have a minimum of at least 10 posts.

    Fact:

    The original thread was started in Webhosting Help or something similarly named which was viewable by ANYONE. Registered or not. After realizing the amount of potentially bad publicity this would create...it was then moved to the Feedback forum. For safekeeping. Here, they edited the thread to their hearts content and also created another one elsewhere to aid in "instructing" customers in how to create their own custom error pages.

    Fact:

    Yes, they asked that anyone that wanted to complain about this issue to please email their feedback email addy only. Why? Because they would continue to censor the thread to keep it a "support" thread only.

    In other words, to keep any bad commentary from being seen/read by anyone else not yet aware of this issue.

    Look, I was a customer of theirs for around 4 years, went to work for them as a CSR for a while until a scheduling conflict made that arrangement impossible with my regular job. I became a Forum Mod for them and tried to support them as much as possible. Until now.

    Enough is enough.

    I firmly believe that the company is not taking it's customers best interests to heart anymore. Where this company IS headed is anyone's guess.
      0 Not allowed!

  33. #33
    sandyf Guest
    Even a budget host should tell users when they are changing default 404 pages.

    I don't think a host can change your domain THEN change the TOS, can they? Maybe ad-filled 404 pages are becoming an industry standard, but if it's on the up & up, why not just announce it?

    To assume rights to your domain/trade-mark in the TOS is very creepy... no thanks... I would hate to be the guy who made this decision.. lol..
      0 Not allowed!

  34. #34
    sandyf Guest
    MerlinsLair, VERY interesting post thanks for that.

    I don't think they can hide this. Fair enough, the average customer may not notice - although over time, they will, when they see ads on their domain

    Thinking out loud, I wonder how much Lunarpages depends on webmasters for their business - this is definitely "out there" as an issue. I've seen it on other forums already (looking for a new host for someone).
      0 Not allowed!

  35. #35
    Join Date
    Oct 2006
    Location
    Southeast, USA
    Posts
    51
    Best of luck Sandyf. I'm presently at Midphase and am impressed with them so far.
      0 Not allowed!

  36. #36
    sandyf Guest
    Thanks for the tip, I like the Midphase front page.. 3 women.. I know if women are running the company, it will be run well I'm totally kidding. But good imaging on their part

    I've been reading the major webhost forums this past weekend (in the recent quest for a new host), and came across the LP issue on others too. They were actually on my short list.

    It's really hard to tell hosts apart these days.. and my short list keeps changing!
      0 Not allowed!

  37. #37
    Join Date
    Oct 2006
    Location
    Southeast, USA
    Posts
    51
    Yeah, it's sad but true these days when over-selling seems to be the rule of thumb for many of them.

    Heh, I'm just waiting on any of the LP gang to visit and try to refute anything. Don't think this one will whitewash away so easily. Their reputation has taken a serious hit and they did it all by themselves too.
      0 Not allowed!

  38. #38
    sandyf Guest
    I think they have already visited other forums.. it's pretty transparent (I think anyway).. can anyone say "damage control"..????

    http://www.webhostingchat.com/forum/...9711#post49711

    (hope posting to other forums allowed here, if not, my bad, sorry)
      0 Not allowed!

  39. #39
    Join Date
    Jun 2006
    Location
    it seems on line ;)
    Posts
    927
    No one can use your domain without your permission. If the TOS tells they can do it, that could be considered illegal unless you are using free hosting.

    It would pay off filing a complaint here:

    http://www.bbb.org/reports.asp
    Gonzalo
    "To venture is to risk one's life; not to venture is to lose one's reason to live"
      0 Not allowed!

  40. #40
    Join Date
    Apr 2006
    Posts
    70
    This is something I would except out of a free host. After all, the clients aren't paying- so it's expected the host will make money through whatever means possible. But from a paid host, like LunarPages? I would take my business elsewhere if my host tried pulling a scheme like that. I'm paying for my web hosting, and if I choose to not fill my account with every conceivable filename, or choose not to establish a 404 page, than that's my decision- and my visitors can see a standard 404 page, as I expect them to. I don't expect my paid web host to go behind my back with something like this and force ads down my visitors throats on a page I never intended them to see.

    They must be making a significant amount of income through these 404 pages. Think about it. There's obviously a lot of dissident customers and non-customers, and it's must be having an impact on their sales and public image. Yet it's like they are being stubborn. I can come to no other conclusion that their loss of customers has not yet impacted on their income compared to the amount of money they are making from these 404 pages. If they were losing more money than they were making from this scheme, they would have canceled it immediately. But they aren't.
    Last edited by kubel; 10-07-2007 at 07:05 PM.
      0 Not allowed!

Page 1 of 6 1234 ... LastLast

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •