Web Hosting Talk : Advertising Forums : Industry Announcements : Providers and Network Outages and Updates : CI Host - Chicago Down [MERGED]

[dotRoot]

CI Host's Chicago Datacenter (CDC-3) is down. Their network has been down since early, early this morning. See https://hostingsupport.com/networkstatus/ for updates.

They keep changing the ETA times. If its just a simple router upstream on their SONET Ring, there is still no excuse for it to be down this long. Also, where are their redundant connections?

[FastServ]

I recommend you do a bit of searching on these boards for CIhost, and any other provider you wish to partner with in the future.

[dotRoot]

Originally Posted by FastServ

I recommend you do a bit of searching on these boards for CIhost, and any other provider you wish to partner with in the future.

I already know. I just keep a colo machine there. Have for years. Its no big deal for me, but for others I'm sure its hell.

[moosh28]

have you called them for status?

[dotRoot]

Originally Posted by moosh28

have you called them for status?

Yes. They say its a router. I find it interesting that the entire datacenter went down just after the first. And that its taken this long to fix a router and that they'd have such a bad single point of failure in the first place.

I am assuming thay CI Host didn't pay the bill with Equinix. I'm waiting for my colocated machine to come up so that I can pull my own MRTGs, get credit as I find a replacement.

I know that you get what you pay for, but its just a server for a couple of personal projects. I never thought that this would happen. Ah well. Live and learn I guess.

[moosh28]

CI isnt with Equinix. They actually have their own facility in the city. Just wondering, did they ever come back up?

[Pat H]

Originally Posted by moosh28

CI isnt with Equinix. They actually have their own facility in the city. Just wondering, did they ever come back up?

According to their network status page, it's still ongoing... the new ETA is 08:30 CST.

[dotRoot]

Originally Posted by moosh28

CI isnt with Equinix. They actually have their own facility in the city. Just wondering, did they ever come back up?

Absolutely correct, however, their network transits through Equinix.

Just came back up. Time to rsync to somewhere else!

[avizzle]

I heard they had a break in at the datacenter, can anyone confirm?

[Nkrapf]

Yes they had a break in
No one from CIHOST will return our calls or emails.

I had to call chicago police department to confirm there was a break in.

Story is wishy washy but they did file a police report and had photos and finger prints taken.

we lost $15k worth of equipment

[dotRoot]

Last time this happened, I read that they didn't reimburse anyone either. Seems the security there is outstanding, isn't it?

[RyanD]

Originally Posted by Nkrapf

Yes they had a break in
No one from CIHOST will return our calls or emails.

I had to call chicago police department to confirm there was a break in.

Story is wishy washy but they did file a police report and had photos and finger prints taken.

we lost $15k worth of equipment

can you provide proof of that?

[pzil0cyb3]

I did a web search and found this thread. Awesome. I noticed my server (appx $4k) , colocated at the Chicago CI Host facility had been offline since early last week. Likewise, I was getting various excuses.. "There was a power outage".. "There is a router problem".. and ETAs that were all drastically incorrect. Finally I received a call in the afternoon on Thursday I believe, from Matthew Rappaport at CI Host. He told me there was a breakin and theft, there was a known weakness in the wall that the intruders used to gain access. An employee was alerted and when he showed up he was tasered. He believes it was an inside job but he doesn't know for sure. I was also given a detective's name and number as well as a case number -- Detective James Swick, 312-744-8263 Case #HN-623601

The detective basically told me that this CI Host facility is horribly insecure, he also thinks it's an inside job (all of the cameras/recording equipment were taken)

Matthew at CI Host offered to setup a temporary server for me, not even remoetly in comparison to the computing power of the server I lost. I was a customer for about 4 months.

I am consulting a lawyer and am completely prepared to take legal action against CI Host as they are obviously in gross negligence which is a violation of the contract.

[unixbox]

Can you let us know what your lawyer says? This is not the first time this has happened. It kind of feels like a theme...something is not right here.
The detective said it seamed like an inside job.

[RyanD]

wow this is insane....