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CI Host - Chicago Down [MERGED]

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  #1  
Old
Web Hosting Master
 
Join Date: Apr 2004
Posts: 576

CI Host - Chicago Down


CI Host's Chicago Datacenter (CDC-3) is down. Their network has been down since early, early this morning. See https://hostingsupport.com/networkstatus/ for updates.

They keep changing the ETA times. If its just a simple router upstream on their SONET Ring, there is still no excuse for it to be down this long. Also, where are their redundant connections?



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  #2  
Old
Randy
 
Join Date: Aug 2006
Location: Ashburn VA, San Diego CA
Posts: 4,402
I recommend you do a bit of searching on these boards for CIhost, and any other provider you wish to partner with in the future.

  #3  
Old
Web Hosting Master
 
Join Date: Apr 2004
Posts: 576
Quote:
Originally Posted by FastServ View Post
I recommend you do a bit of searching on these boards for CIhost, and any other provider you wish to partner with in the future.
I already know. I just keep a colo machine there. Have for years. Its no big deal for me, but for others I'm sure its hell.

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  #4  
Old
Aspiring Evangelist
 
Join Date: Oct 2004
Posts: 391
have you called them for status?

  #5  
Old
Web Hosting Master
 
Join Date: Apr 2004
Posts: 576
Quote:
Originally Posted by moosh28 View Post
have you called them for status?
Yes. They say its a router. I find it interesting that the entire datacenter went down just after the first. And that its taken this long to fix a router and that they'd have such a bad single point of failure in the first place.

I am assuming thay CI Host didn't pay the bill with Equinix. I'm waiting for my colocated machine to come up so that I can pull my own MRTGs, get credit as I find a replacement.

I know that you get what you pay for, but its just a server for a couple of personal projects. I never thought that this would happen. Ah well. Live and learn I guess.

  #6  
Old
Aspiring Evangelist
 
Join Date: Oct 2004
Posts: 391
CI isnt with Equinix. They actually have their own facility in the city. Just wondering, did they ever come back up?

  #7  
Old
Security Ninja
 
Join Date: Mar 2003
Location: Canada
Posts: 8,753
Quote:
Originally Posted by moosh28 View Post
CI isnt with Equinix. They actually have their own facility in the city. Just wondering, did they ever come back up?
According to their network status page, it's still ongoing... the new ETA is 08:30 CST.

  #8  
Old
Web Hosting Master
 
Join Date: Apr 2004
Posts: 576
Quote:
Originally Posted by moosh28 View Post
CI isnt with Equinix. They actually have their own facility in the city. Just wondering, did they ever come back up?
Absolutely correct, however, their network transits through Equinix.

Just came back up. Time to rsync to somewhere else!

  #9  
Old
Junior Guru
 
Join Date: Mar 2005
Posts: 243
I heard they had a break in at the datacenter, can anyone confirm?

  #10  
Old
New Member
 
Join Date: Oct 2007
Posts: 4
Yes they had a break in
No one from CIHOST will return our calls or emails.

I had to call chicago police department to confirm there was a break in.

Story is wishy washy but they did file a police report and had photos and finger prints taken.

we lost $15k worth of equipment

  #11  
Old
Web Hosting Master
 
Join Date: Apr 2004
Posts: 576
Last time this happened, I read that they didn't reimburse anyone either. Seems the security there is outstanding, isn't it?

  #12  
Old
COLOCATE LIKE A BOSS
 
Join Date: Feb 2004
Location: Atlanta, GA
Posts: 5,583
Quote:
Originally Posted by Nkrapf View Post
Yes they had a break in
No one from CIHOST will return our calls or emails.

I had to call chicago police department to confirm there was a break in.

Story is wishy washy but they did file a police report and had photos and finger prints taken.

we lost $15k worth of equipment


can you provide proof of that?

  #13  
Old
New Member
 
Join Date: Oct 2007
Posts: 0
I did a web search and found this thread. Awesome. I noticed my server (appx $4k) , colocated at the Chicago CI Host facility had been offline since early last week. Likewise, I was getting various excuses.. "There was a power outage".. "There is a router problem".. and ETAs that were all drastically incorrect. Finally I received a call in the afternoon on Thursday I believe, from Matthew Rappaport at CI Host. He told me there was a breakin and theft, there was a known weakness in the wall that the intruders used to gain access. An employee was alerted and when he showed up he was tasered. He believes it was an inside job but he doesn't know for sure. I was also given a detective's name and number as well as a case number -- Detective James Swick, 312-744-8263 Case #HN-623601

The detective basically told me that this CI Host facility is horribly insecure, he also thinks it's an inside job (all of the cameras/recording equipment were taken)

Matthew at CI Host offered to setup a temporary server for me, not even remoetly in comparison to the computing power of the server I lost. I was a customer for about 4 months.

I am consulting a lawyer and am completely prepared to take legal action against CI Host as they are obviously in gross negligence which is a violation of the contract.

  #14  
Old
New Member
 
Join Date: Oct 2007
Posts: 0
Class Action

Can you let us know what your lawyer says? This is not the first time this has happened. It kind of feels like a theme...something is not right here.
The detective said it seamed like an inside job.

  #15  
Old
COLOCATE LIKE A BOSS
 
Join Date: Feb 2004
Location: Atlanta, GA
Posts: 5,583
wow this is insane....

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