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  1. #1
    Join Date
    Apr 2004
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    575

    CI Host - Chicago Down

    CI Host's Chicago Datacenter (CDC-3) is down. Their network has been down since early, early this morning. See https://hostingsupport.com/networkstatus/ for updates.

    They keep changing the ETA times. If its just a simple router upstream on their SONET Ring, there is still no excuse for it to be down this long. Also, where are their redundant connections?
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  2. #2
    Join Date
    Aug 2006
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    Ashburn VA, San Diego CA
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    I recommend you do a bit of searching on these boards for CIhost, and any other provider you wish to partner with in the future.
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  3. #3
    Join Date
    Apr 2004
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    Quote Originally Posted by FastServ View Post
    I recommend you do a bit of searching on these boards for CIhost, and any other provider you wish to partner with in the future.
    I already know. I just keep a colo machine there. Have for years. Its no big deal for me, but for others I'm sure its hell.
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  4. #4
    Join Date
    Oct 2004
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    have you called them for status?
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  5. #5
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    Apr 2004
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    Quote Originally Posted by moosh28 View Post
    have you called them for status?
    Yes. They say its a router. I find it interesting that the entire datacenter went down just after the first. And that its taken this long to fix a router and that they'd have such a bad single point of failure in the first place.

    I am assuming thay CI Host didn't pay the bill with Equinix. I'm waiting for my colocated machine to come up so that I can pull my own MRTGs, get credit as I find a replacement.

    I know that you get what you pay for, but its just a server for a couple of personal projects. I never thought that this would happen. Ah well. Live and learn I guess.
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  6. #6
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    Oct 2004
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    CI isnt with Equinix. They actually have their own facility in the city. Just wondering, did they ever come back up?
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  7. #7
    Join Date
    Mar 2003
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    Quote Originally Posted by moosh28 View Post
    CI isnt with Equinix. They actually have their own facility in the city. Just wondering, did they ever come back up?
    According to their network status page, it's still ongoing... the new ETA is 08:30 CST.
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  8. #8
    Join Date
    Apr 2004
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    Quote Originally Posted by moosh28 View Post
    CI isnt with Equinix. They actually have their own facility in the city. Just wondering, did they ever come back up?
    Absolutely correct, however, their network transits through Equinix.

    Just came back up. Time to rsync to somewhere else!
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  9. #9
    Join Date
    Mar 2005
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    I heard they had a break in at the datacenter, can anyone confirm?
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  10. #10
    Yes they had a break in
    No one from CIHOST will return our calls or emails.

    I had to call chicago police department to confirm there was a break in.

    Story is wishy washy but they did file a police report and had photos and finger prints taken.

    we lost $15k worth of equipment
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  11. #11
    Join Date
    Apr 2004
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    Last time this happened, I read that they didn't reimburse anyone either. Seems the security there is outstanding, isn't it?
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  12. #12
    Join Date
    Feb 2004
    Location
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    Quote Originally Posted by Nkrapf View Post
    Yes they had a break in
    No one from CIHOST will return our calls or emails.

    I had to call chicago police department to confirm there was a break in.

    Story is wishy washy but they did file a police report and had photos and finger prints taken.

    we lost $15k worth of equipment


    can you provide proof of that?
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  13. #13
    I did a web search and found this thread. Awesome. I noticed my server (appx $4k) , colocated at the Chicago CI Host facility had been offline since early last week. Likewise, I was getting various excuses.. "There was a power outage".. "There is a router problem".. and ETAs that were all drastically incorrect. Finally I received a call in the afternoon on Thursday I believe, from Matthew Rappaport at CI Host. He told me there was a breakin and theft, there was a known weakness in the wall that the intruders used to gain access. An employee was alerted and when he showed up he was tasered. He believes it was an inside job but he doesn't know for sure. I was also given a detective's name and number as well as a case number -- Detective James Swick, 312-744-8263 Case #HN-623601

    The detective basically told me that this CI Host facility is horribly insecure, he also thinks it's an inside job (all of the cameras/recording equipment were taken)

    Matthew at CI Host offered to setup a temporary server for me, not even remoetly in comparison to the computing power of the server I lost. I was a customer for about 4 months.

    I am consulting a lawyer and am completely prepared to take legal action against CI Host as they are obviously in gross negligence which is a violation of the contract.
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  14. #14

    Class Action

    Can you let us know what your lawyer says? This is not the first time this has happened. It kind of feels like a theme...something is not right here.
    The detective said it seamed like an inside job.
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  15. #15
    Join Date
    Feb 2004
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    Atlanta, GA
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    wow this is insane....
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  16. #16
    I've been a customer out there for a little over a year.

    When did a break-in happen before?
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  17. #17
    For those of you that have lost equipment and cihost has not contacted you here is the info:

    Police Report Number for this incident is HN 623601. The detective assigned to this matter is Detective James Swick, Area Three, Property Crimes, of the Chicago Police Department. Detective Swick may be reached at (312) 744-8263.

    you may also want to contact cihosts legal department :
    James M. Eckels jamese@cihost.com

    CIHOST provided us a inventory sheet to fill out and fax in to them for the police department.



    Nkrapf
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  18. #18
    Join Date
    Jan 2006
    Location
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    Isn't the equipment in locked cabinets?
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  19. #19
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    Nov 2005
    Location
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    Quote Originally Posted by Anantha View Post
    Isn't the equipment in locked cabinets?
    If you're going to break down a wall to gain access, cabinet locks aren't going to slow you down.
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  20. #20
    Join Date
    Nov 2006
    Location
    Long Island, NY
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    287
    Just terrible.
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  21. #21
    Join Date
    Feb 2004
    Location
    Atlanta, GA
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    Quote Originally Posted by spaethco View Post
    If you're going to break down a wall to gain access, cabinet locks aren't going to slow you down.
    couldn't have been much of a wall.

    Anyone here been to the Chicago CI Host facility ? I'd be interested in seeing some pictures.
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  22. #22
    Join Date
    Jun 2006
    Location
    Chicago
    Posts
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    I was there briefly a year or so ago to pickup a client's hardware, and needless to say, I wasn't impressed. Though I didn't snap any pics, I do remember a lot of loopholes in security, mainly in their sign in and access measures to the floor.
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  23. #23
    Join Date
    Sep 2007
    Location
    Dallas, TX
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    What a horrible situation!!!

    Has anyone gotten any updates, compensation, anything from cihost at all?
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  24. #24

    F$%k Me

    I had ALL of my servers last year. It was a major disaster and cost me a lot of customers. And, I had the majority of my data backed up between servers and not off-site.

    Now, I had two of my three servers stolen. Luckily the third server was left and am able to limp along as I try to weather this substantial financial hit again.

    It has been a disaster. I can also say it has to be an inside job. It as the exact same M.O. as last time just a different, non-reinforced wall.

    Like to know of who else got ripped off.

    -j-
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  25. #25
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    Feb 2004
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    Atlanta, GA
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    it's amazing that this isn't getting more press as this is the *SECOND* break-in they've had.
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  26. #26
    Join Date
    Apr 2004
    Location
    SF Bay Area
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    877
    Quote Originally Posted by jimijon View Post
    I had ALL of my servers last year. It was a major disaster and cost me a lot of customers. And, I had the majority of my data backed up between servers and not off-site.

    Now, I had two of my three servers stolen. Luckily the third server was left and am able to limp along as I try to weather this substantial financial hit again.
    -j-
    Wait a second.

    You're saying you had all of your servers stolen out of CI Host last year and yet you still put additional servers in there with them?

    Please tell me it's not so.
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  27. #27
    Join Date
    Apr 2001
    Location
    Il
    Posts
    448
    Did they have 24 hour coverage at this place?
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  28. #28
    Join Date
    Feb 2004
    Location
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    Quote Originally Posted by RWH View Post
    Did they have 24 hour coverage at this place?
    apparently not, looks like "an employee was alerted and when he arrived he was tased" seems like no on-site staff
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  29. #29
    Join Date
    Jun 2006
    Location
    Chicago
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    If you're going to carry a gun into the datacenter for a hoax like this, and are not a cop, why a tazer? I mean it seems out of the ordinary.....
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  30. #30
    Join Date
    Oct 2003
    Location
    Chattanooga
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    Hm, what concerns me more is all of the 0 post wonders posting about it.. but still nothing from anyone else.

    Someone give the detective a call.
    Still, if it's the truth: Damn, that's got to suck. I hadn't really considered security from that 'perspective' before. The last instance that set me off was when Katrina ripped through New Orleans & there were a few DCs there with m16s on hand to prevent problems.

    Re: Jdubz,
    Inside job, like someone mentioned before. Can't kill ex-coworkers. It's just not kosher, this isn't the postal industry!

    At any rate, sorry to hear about your guys' loss. I can't wait til the boxes flood the market though.. cheap unformatted ones here we come!
    Last edited by David; 10-12-2007 at 12:39 PM.
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  31. #31
    Join Date
    Apr 2002
    Location
    chicago
    Posts
    714
    LoL it would be interesting to see something like that happen in our building.
    Those guys would probably get shot before they could reach the exit door.
    I remember there was a customer who forgot to show the property pass to the building security when leaving the building with his computer and got tackled&handcuffed outside by plain cloths cop
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  32. #32
    Join Date
    Jun 2006
    Location
    Chicago
    Posts
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    Quote Originally Posted by bummer6666 View Post
    LoL it would be interesting to see something like that happen in our building.
    Those guys would probably get shot before they could reach the exit door.
    I remember there was a customer who forgot to show the property pass to the building security when leaving the building with his computer and got tackled&handcuffed outside by plain cloths cop
    But that's also CBOT....I would expect that type of security there, just like 350.
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  33. #33

    Need Contact information

    After talking with our lawyers we have found a clause in the contract that will allow us to have CI-Host pay for the equipment Hardware/Software and downtime.

    Here is what you signed with the contract:

    "INDEMNIFICATIONS AND LIABILITY.
    a. Customer shall defend, hold harmless and indemnify C I Host and its affiliates, officers, partners, agents and employees
    from all claims, demands, actions, damages, judgments, expenses, costs (including reasonable attorney’s fees), and
    liabilities arising out of Customer’s access to or use of the premises or the space.
    b. C I Host assumes no liability for damage to, or loss of, the equipment or Customer property resulting from any cause
    whatsoever, except as a result of C I Host's gross negligence or willful misconduct.
    c. C I Host shall not be liable to Customer for any indirect, incidental, consequential, exemplary, reliance or special damages,
    including damages for lost profits, regardless of the form of action, whether in contract, indemnity, warranty, strict liability,
    or tort, including negligence of any kind with regard to any conduct under this Agreement."


    The underlined is what will save us. Seeing that this is the second time this year this same incident happened they are negligent. If you would like to join our class action please email me. info at unixbox dot com

    We had a lease with Dell for about 15k and can not get anyone at CI-Host to call us back to help us with our stolen equipment.

    It is a shame because the colo is in a great spot with great pricing. It is just shady that the Management allowed this to happen twice.
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  34. #34
    Join Date
    Aug 2006
    Location
    Ashburn VA, San Diego CA
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    It's shady for it to happen even once... I'd call hosting there at all gross negligence after that.
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  35. #35
    Unixbox: Do you have a different email address I can use? I'm trying to contact you and that address gives a user unknown bounce.
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  36. #36
    My apologies not sure what I was thinking.

    info at unixbox dot ws not com

    brain malfunction.
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  37. #37
    Quote Originally Posted by unixbox View Post
    It is a shame because the colo is in a great spot with great pricing.
    This thread might be one of the better examples of the "you get only what you pay for and nothing more" doctrine in action when it comes to hosting.

    That said, lets just say that I am not too surprised that this happened and I hope you get your stuff back and/or reimbursed.
    Last edited by MinusOneBit; 10-17-2007 at 02:29 AM.
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  38. #38
    Join Date
    Dec 2002
    Location
    chica go go
    Posts
    11,858
    I just called the detective, and there was in fact a break in. I'm not sure how valid the other claims are, but there was a break in.

    How someone could get up to the 3rd floor that ci host is on, and break down a wall. Was this via a window? Does CI Host own the whole floor, or just a suite on that floor? I googled the address, and found that it's a fairly public building, even housing a restaurant. I guess it's possible that it's not monitored by security guards 24/7, but why would cihost even be there if there wasn't telco-house grade amenities? When did they move in there?
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  39. #39

    Negligence for sure

    Apparently this has happened 3 times before. I added copies of the reports if this will help you all. Seems like extreme gross negligence to me. Sorry I can't link directly so you will have to add the tt yourself.

    hxxp://img81.imageshack.us/img81/4881/report1part1vx1.jpg
    hxxp://img81.imageshack.us/img81/8002/report1part2kw8.jpg
    hxxp://img222.imageshack.us/img222/4590/report2part1bm4.jpg
    hxxp://img86.imageshack.us/img86/8008/report2part2jo8.jpg
    hxxp://img86.imageshack.us/img86/6286/report3part1zx1.jpg
    hxxp://img81.imageshack.us/img81/3007/report3part2wo8.jpg

    Considering the number of times they let this happen I wouldn't be suprised if they were doing it for insurance. I bet whoever their insurance is has to be on their asses.
    Last edited by AllyJ; 10-18-2007 at 03:08 PM. Reason: Misspelled
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  40. #40
    Join Date
    Mar 2005
    Location
    Athens, Greece
    Posts
    1,527
    I remember CI host has been stolen again in the past!! wow....
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