Yes. They say its a router. I find it interesting that the entire datacenter went down just after the first. And that its taken this long to fix a router and that they'd have such a bad single point of failure in the first place.
I am assuming thay CI Host didn't pay the bill with Equinix. I'm waiting for my colocated machine to come up so that I can pull my own MRTGs, get credit as I find a replacement.
I know that you get what you pay for, but its just a server for a couple of personal projects. I never thought that this would happen. Ah well. Live and learn I guess.
I did a web search and found this thread. Awesome. I noticed my server (appx $4k) , colocated at the Chicago CI Host facility had been offline since early last week. Likewise, I was getting various excuses.. "There was a power outage".. "There is a router problem".. and ETAs that were all drastically incorrect. Finally I received a call in the afternoon on Thursday I believe, from Matthew Rappaport at CI Host. He told me there was a breakin and theft, there was a known weakness in the wall that the intruders used to gain access. An employee was alerted and when he showed up he was tasered. He believes it was an inside job but he doesn't know for sure. I was also given a detective's name and number as well as a case number -- Detective James Swick, 312-744-8263 Case #HN-623601
The detective basically told me that this CI Host facility is horribly insecure, he also thinks it's an inside job (all of the cameras/recording equipment were taken)
Matthew at CI Host offered to setup a temporary server for me, not even remoetly in comparison to the computing power of the server I lost. I was a customer for about 4 months.
I am consulting a lawyer and am completely prepared to take legal action against CI Host as they are obviously in gross negligence which is a violation of the contract.
For those of you that have lost equipment and cihost has not contacted you here is the info:
Police Report Number for this incident is HN 623601. The detective assigned to this matter is Detective James Swick, Area Three, Property Crimes, of the Chicago Police Department. Detective Swick may be reached at (312) 744-8263.
you may also want to contact cihosts legal department : James M. Eckels email@example.com
CIHOST provided us a inventory sheet to fill out and fax in to them for the police department.
I was there briefly a year or so ago to pickup a client's hardware, and needless to say, I wasn't impressed. Though I didn't snap any pics, I do remember a lot of loopholes in security, mainly in their sign in and access measures to the floor.