Trouble tickets

LoRdMaGe · #1 07-30-2002, 07:21 AM

Does anyone know a trouble ticket software package system where someone could send a trouble ticket via the page itself or when they email, let's say, support@yourdomain.com it goes to the database?

Thanks

HostInspect · #2 07-30-2002, 07:33 AM

www.perldesk.com

iamdave · #3 07-30-2002, 03:54 PM

I think TicketSmith is does this.

cahostnet · #4 07-30-2002, 05:43 PM

perldesk is kind of dead at the moment. Haven't seen or head of any updates and the forum is shut down. I think John is using the script to run his perlbill softwae. Good way to get help to create a paid script!!

JBS · #5 07-30-2002, 05:47 PM

PerlDesk is far from dead, 1.6 is in development. The forums will also return with the 1.6 release.

cahostnet · #6 07-30-2002, 05:50 PM

Good news John, so you're working on things!! Can I ask why the forum was shut down?

ntwaddel · #7 07-30-2002, 06:15 PM

how do you setup perldesk so if someone emails me at support@whatever.com it adds a ticket?

JSpired · #8 07-30-2002, 06:17 PM

ntwaddel,
You need to use the email piping feature included with the Perl Desk download. Excellent program, by the way. I think you'll really like it!

ntwaddel · #9 07-30-2002, 06:39 PM

thanks, i'll check it out when i get home tonight

LoRdMaGe · #10 07-31-2002, 12:48 AM

Thanks ;P

WiseOnline · #11 07-31-2002, 02:13 AM

I love Ubersmith. billing and support. Gawd.. Who can ask for more? LOL - Maybe I'll get a free month now.

baileysemt123 · #12 08-01-2002, 09:53 PM

Sure as heck wish I could get perldesk to so much as install. I followed the instructions to a "t" and I am getting 500 I.S.E's. Permissions are all right, paths are all right, everything's set according to the instructions... *sigh* I hear what a great program it is, but I am far from convinced -- and it's not worth $70 to me to keep fighting it.

Does anyone know, does it even work on a box with suEXEC enabled????

Bailey