Web Hosting Talk : Web Hosting Main Forums : Domain Names : Stargate sold its reseller customers

[Evolver]

Well this kinda sucks. No idea who UK2 Group/resell.biz is

This is the email

Dear Customer,




I am writing to let you know that the Reseller customers of Stargate Inc. were
recently purchased by the UK-2 Group, as a result of Stargate Inc. deciding to
focus on Data Center and Dedicated Hosting services.



The UK-2 Group has been around since 1998, so there is wealth of hosting
knowledge within the companies and a commitment to providing great value Domain
Name, Shared Hosting and Reseller services. To date we have sold over a million
Domain Names and have thousand of Shared and Dedicated Hosting customers. To
find out more visit our group website www.uk2group.com <http://www.uk2group.com> .



So you are probably asking, what happens now? Well the answer is nothing really!


You will now become a customer of Resell.biz, which is the reseller brand in the
UK-2 Group. You won't need to do anything and your products will not change.
Resell.biz will start to bill you instead of Stargate Inc. and will provide 24 /
7 support. To log into your account please go here www.resell.biz
<http://www.resell.biz>. If you ever need to contact us here at Resell.biz we'd
love to hear from you. You can contact us by raising a ticket at www.resell.biz
<http://www.resell.biz>



If you have any queries about the acquisition by Resell.biz, please do not
hesitate to contact me directly by emailing ditlev.bredahl@resell.biz
<mailto:ditlev.bredahl@resell.biz>



UK-2 Group and Stargate Inc. have and will continue to have a very strong
relationship, and we look forward to continuing to work together. In the
meantime, we at the UK-2 Group look forward to keeping you as a happy and
satisfied customer, and helping you create successful reseller businesses.



Welcome to Resell.biz and the UK-2 Group!

[bizbugs]

I also received the same email.

[PTWS]

Hi,

I am on the same boat. No idea who UK-2 Group is, besides being based on UK :-)

Time for some investigation...

Cheers

[PTWS]

Some info on the group:

They have a stake at TelecityGroup

TelecityGroup is privately owned by 3i Group, Oak Hill Capital Partners, Sputnik Group, UK2 Group, Pogan Invest Corp. and Butterfield Trust.

Headquartered in London, TelecityGroup operates 18 network independent data centres across seven European countries. The data centres are located in prime positions for commerce and connectivity, including Amsterdam, Dublin, Frankfurt, London, Manchester, Milan, Paris and Stockholm.

One thing i noticed is that they are more active then Stargate and have a broader range of products. There are several post in WHT about them.

It seems that it could be good, but lets wait for more news. another thing i noticed is that there are changes being made on the control panel, but that could be unrelated...

Anyone has more info to add?

Cheers

[daroz]

Got the same email...

No SPF records for the domain, though it appears to be sent from myorderbox....

I can't find any information on either stargate.com or uk2group.com about the buyout. And my login at cp.stargate.com is still functional.

I'm not entering my login information on some random site to see if it works or not.

Also what about the pricing levels we're at, and the money in our accounts?

Too many questions, not enough answers.

[Ireland]

Below is a quote from StarGate.

The last time my Domain Company got sold (BulkRegister) I got screwed

This is not good. I think I will begin my Domain Transfers this week.

Please wait for a site operator to respond.
You are now chatting with 'micah'
micah: Hi, how can I help you?
you: Good
you: I got an email that said StarGate Domain Resellers accounts were sold.
you: I opened a ticket and sent copy to Tom.
you: Is this true or a scam?
micah: It is true
micah: The transtion to UK2 will be seemless. Your products wont change, your control panel wont change.
micah: If you visit the site http://www.uk2group.com/ you will see how to contact US support offices. Any further question please contact them at ditlev.bredahl@resell.biz
you: How will this affect the money I have in my account.
micah: All your funds and all aspects of your account will not be affected. The only thing that is going to change is that you will contact them for support.
you: When does this take affect?
micah: This will take affect Thursday the 27th
you: So will I need to change login to manage domains and change my SuperSite.
micah: Nope. Your login will be the same. The accounts are just being managed by a different company.
you: So my SuperSite stays the same?
micah: Everything will be the same.
you: Ok thank you for your time.
micah: You are welcome

[stub]

UK2Group are a big internet player in UK. Big ISP there. Also big in Web Hosting. You must have heard of them Ireland. I've used their free dial-up and email before, with no complaints. My advice would be to wait and see how it pans out. I'd ask what their new rates are going to be in Oct though. Just in case.

Fabulous are offering $6.50 .COM and $4.50 .NET transfers until the increase and probably the most competitive prices after that. They will need to approve you. Usually a min of 50 domains, but I don't think they're too strict about that. Err... they don't have a reseller program.

[daroz]

One other concern for US based customers -- if we add funds to our accounts via credit cards there are additional fees for international charges. So even if there's no pricing change for existing resellers, our costs to fund the accounts will increase.

[Vinayak_Sharma]

Pricing will definitely increase I think so, ResellerClub just announced the rate increase .com for $6.99 highest slab. I know these are two different companies but using the same logicboxes application.

[01globalnet]

I received the mail 2 hours ago and confirmed also with Stargate live chat. I had so much faith in Stargate, but again I have also faith in UK2 - I have never used them but they are an old ISP in UK and also have the US2.net division.

I hope they do not raise prices and support is good. And I really hope NOTHING changes in the control panel, dns nameservers etc.

[01globalnet]

I also read about ResellerClub increasing the prices - except the *Boxes software, I do not see any other relation to RC and no reason UK2Group to increase prices! And I hope not Unless all registrants increase their prices!

[Vinayak_Sharma]

At .com for USD 6.95 (highest slab) current price it seems they would be able to sustain the price increase. But then since they are from UK hence USD conversion rates will also affect the pricing.

So wait & watch...

[FreshFroot]

I got the email it seems too. I liekd stargate and it's sad to see them leave this area. I can't say much about UK2 yet, but if ANYTHING changes from what stargate offered me, I'll probably be leaving and moving back to namecheap or a new place.

[Aorozco]

Fortunately i have only one domain and no reseller. Any notice of what with the 5.95 transfer with new owners ?

[eming]

Guys,
My name is Ditlev, I am the CEO of Resell.biz, US2 and UK2.

Just to confirm: UK2 Group has acquired the domain and shared hosting assets of Stargate.

About UK2 Group
The UK-2 Group has been around since 1998, providing domain name registration and web hosting services to many customers. Over the years the group has expanded in terms of brands, products, services, employees and customers.

To date we have sold over a million domain names, have thousands of shared and dedicated hosting customers and operate out of several state of the art, multi million pound data centres. We are proud of our heritage and long standing experience of the hosting industry and are committed to providing reliable, secure and great value products and services underpinned with excellent support.

UK-2 Group is also a major shareholder of Telecity Redbus, the leading European data centre provider. If you would like to contact us with any questions, comments or issues, please email us here. Please see the details of the brands which form UK-2 Group below.

Do a search on wht for "uk2" and you will see that we are very active in the hosting community, and we are here to stay.

UK2 has gone through a total turn around the last 18 months, and this acquisition will not stand alone.

So, where is this going, and what will change?
First of all, prices will either be lowered to stay unchanged.
Services, plans and control panel will stay as is as well.
Basically the only changes you will see is that we will provide you with a whole range of new services, incl. hosting, dedicated servers and e-commerce setups.
Also, all resellers with domains hosted by us will have free and unlimited access to SSL certs.

Tom and the guys at Stargate have been doing a great job, and I will ensure that there will be no decrease in service or offerings after we have taken over.

I am on my way to Chicago (gotta love the wireless access in the Heathrow express ), and won't be able to answer mails before 12 hours from now, but please feel free to contact me directly if you have questions.

Also, I wont be on WHT for a few days, so if you have questions please direct them to me via mail.

Thanks

Ditlev