Results 1 to 24 of 24
  1. #1

    Angry I'm going to throw IPowerWeb's server into a tree mulcher.

    My site is down. And of course, I can never get through to tech support.

    Jenna

  2. #2
    Join Date
    Mar 2002
    Location
    Mass
    Posts
    726
    How about into a jet engine?
    Jason

  3. #3
    That would work.

    *picks up server with big huge muscles and heaves it into jet engine*

    There. Still works as well as it did before.

    Jenna

  4. #4
    Join Date
    Aug 2001
    Location
    Canada
    Posts
    1,598
    lol...

    Well, I'm sorry that this has happened to you. Is this the first time your site has been down?

  5. #5
    Wish I could get through to IPowerWeb by phone. I'd tell them that while I'm on hold waiting to talk to them, I'm researching other hosts to switch to.

    Jenna

  6. #6
    Nope, this isn't the first time. I've had it happen about four times in the past 7 months or so. Each time, by the time I get through to tech support, the problem is magically fixed. I think they just don't answer the phone when they know they're screwed up.

    Jenna

  7. #7
    Join Date
    Aug 2001
    Location
    Canada
    Posts
    1,598

    Arrow

    Oh, that's just terrible... What's keeping you from moving?

  8. #8
    The fact that I payed for a year.

    I'd pay by the month, but I've found that those plans are usually more expensive.

    Jenna

  9. #9
    Join Date
    Mar 2002
    Location
    Chesterton, IN
    Posts
    792
    Do they have an uptime guarantee (i.e. 99.5%)? If they do, you might be able to request some sort of refund.
    Matt De Leon
    GreekComm - http://www.greekcomm.com/
    Online Community for Greek Fraternities and Sororities.

  10. #10
    "We guarantee 99.9% server uptime. "

    How long would it have to be down, with 99.9%?

    Jenna

  11. #11
    Dear god, it's opening! Well, actually, I got the title to come up in the title bar... so apparently it's alive but veeeeeeeeerrrry slow. Nothing on the page yet.

    Jenna

  12. #12
    Join Date
    Aug 2001
    Location
    Canada
    Posts
    1,598
    Originally posted by NSyncVillage
    "We guarantee 99.9% server uptime. "

    How long would it have to be down, with 99.9%?

    Jenna
    Around 42 minutes/month.

  13. #13
    Join Date
    Jul 2002
    Location
    San Luis Obispo, CA
    Posts
    818
    if its down for more than a minute or so each day, your due to get a refund
    Nick Twaddell
    WebSpace Solutions - Custom E-Solutions
    Fast, Reliable, Affordable Web Hosting

  14. #14
    Join Date
    Aug 2001
    Location
    Canada
    Posts
    1,598
    It will depend on the company, but yes, you do deserve a refund I'd say..

  15. #15
    Its been down for three hours today.

    Jenna

  16. #16
    Join Date
    Jul 2002
    Location
    San Luis Obispo, CA
    Posts
    818
    Originally posted by NSyncVillage
    Its been down for three hours today.

    Jenna
    your due for a refund them
    Nick Twaddell
    WebSpace Solutions - Custom E-Solutions
    Fast, Reliable, Affordable Web Hosting

  17. #17
    Oh, and when I said it was opening....it never did. False alarm.

    Jenna

  18. #18
    How would you suggest I go about requesting a refund? 'Cause calling sure doesn't work...

    Jenna

  19. #19
    Join Date
    Jul 2002
    Location
    San Luis Obispo, CA
    Posts
    818
    stalking?? j/k
    Nick Twaddell
    WebSpace Solutions - Custom E-Solutions
    Fast, Reliable, Affordable Web Hosting

  20. #20
    Anyone know where... haha, just kidding. Ugh. They really make it difficult to do buisness with them.

    Jenna

  21. #21
    Almost 4 hours. Gee, IPowerWeb, are you TRYING to make me mad?

    Jenna

  22. #22
    Join Date
    Dec 2001
    Location
    Above The Clouds
    Posts
    6,999
    Refund? Check their TOS........
    Laurence Flynn @ atOmicVPS LTD
    Linux & Windows Cloud Hosting Solutions Powered by OnApp
    Fully Managed [Shared][Reseller][Cloud VPS] [Dedicated]
    Featuring the atOmicSTACK ● Speed ● Performance ● Reliability

  23. #23
    Well gee whiz. It works! After I spent half an hour on hold (not an 1-800 number mind you), it hangs up on me, and I go type in my site's address, and suddenly, it works! This has happened twice, where it hangs up on me and then it works. Perhaps they just don't fix anything unless you call, and then they won't even talk to you. Anyway, it's working now...maybe I can get through until October. What a joke. It'll happen next month too.

    Jenna

  24. #24
    Join Date
    Jul 2002
    Location
    ... in my mind ...
    Posts
    150
    Not only are they unprofessional, they are spammers... this just in today:
    Missing the Host in Web Hosting?
    iPowerweb makes web site hosting simple. Our affordable pricing and friendly customer support makes it easy for virtually anyone to have a presence online.
    Mothers of the world unite! Spank your sons and make them quit fighting...

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