This is the problem I'm facing:
I have a domain registered with 1and1.com (klenwell.com). I have a VPS running Linux with a different host. I have configured bind to run as my nameserver for the domains ns1.klenwell.com and ns2.klenwell.com. (I have run dig to verify the bind is configured properly.)
The problem: when I try to change the primary and secondary name servers for klenwell.com at 1and1.com using the form provided by the 1and1 control panel, I get the following error message:
The name server is not sufficient or hasn't been approved.Subdomains of the original domainname as name servers for the original domainname need a fixed IP! Please refer to the FAQ (keyword: Glue domain)!
So I enter the IP address and I get the following error message:
The name server is not sufficient or hasn't been approved.
So I called 1and1.com support hoping they could fix this. But it appeared that the young woman who took my call was unable to comprehend the problem (she kept referring to Plesk -- which had nothing to do with the issue here).
I was prepared for this and hoping to get passed up to someone who knew what she was doing. But before that could happen, after going around in circles with Level 1 support for about 10 minutes, I mysteriously got disconnected! (I guess I had used up my time quota.)
Am I SOL here? It seems like a chicken-and-egg problem. I can't change the DNS settings until 1and1 is able verify that my nameserver domains are valid. But they won't be valid until 1and1 changes them. And 1and1 support seems totally incapable of providing any help.
I know I could use a free third-party service, but I wanted to have some practice running my own nameserver. Also I want to be able to add subdomains myself. (Right now, I have to manually add them through 1and1.com and am limited to 5.)
Any help is appreciated. Otherwise, I'll just use this as an opportunity to vent my frustration at 1and1.com's support. <sigh>