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  1. #1

    DNS Conundrum with 1and1.com

    This is the problem I'm facing:

    I have a domain registered with 1and1.com (klenwell.com). I have a VPS running Linux with a different host. I have configured bind to run as my nameserver for the domains ns1.klenwell.com and ns2.klenwell.com. (I have run dig to verify the bind is configured properly.)

    The problem: when I try to change the primary and secondary name servers for klenwell.com at 1and1.com using the form provided by the 1and1 control panel, I get the following error message:

    The name server is not sufficient or hasn't been approved.Subdomains of the original domainname as name servers for the original domainname need a fixed IP! Please refer to the FAQ (keyword: Glue domain)!
    So I enter the IP address and I get the following error message:

    The name server is not sufficient or hasn't been approved.
    So I called 1and1.com support hoping they could fix this. But it appeared that the young woman who took my call was unable to comprehend the problem (she kept referring to Plesk -- which had nothing to do with the issue here).

    I was prepared for this and hoping to get passed up to someone who knew what she was doing. But before that could happen, after going around in circles with Level 1 support for about 10 minutes, I mysteriously got disconnected! (I guess I had used up my time quota.)

    Am I SOL here? It seems like a chicken-and-egg problem. I can't change the DNS settings until 1and1 is able verify that my nameserver domains are valid. But they won't be valid until 1and1 changes them. And 1and1 support seems totally incapable of providing any help.

    I know I could use a free third-party service, but I wanted to have some practice running my own nameserver. Also I want to be able to add subdomains myself. (Right now, I have to manually add them through 1and1.com and am limited to 5.)

    Any help is appreciated. Otherwise, I'll just use this as an opportunity to vent my frustration at 1and1.com's support. <sigh>
    password by mushpup : m{this.domain}

  2. #2
    Join Date
    Feb 2005
    Location
    Australia
    Posts
    5,837
    As with any registrar, you need to register your private nameservers before you can delegate to them.

    From a quick google it looks like 1&1 doesn't make this easy, but the top result may help you.
    Chris

    "Some problems are so complex that you have to be highly intelligent and well informed just to be undecided about them." - Laurence J. Peter

  3. #3
    Join Date
    Mar 2003
    Location
    Canada
    Posts
    8,843
    Quote Originally Posted by foobic View Post
    quick google it looks like 1&1 doesn't make this easy, but the top result may help you.
    It's not so bad, all the OP has to do is create 2 subdomains:

    ns1 - (first IP address)
    ns2 - (second IP address)

    After several hours (unless they changed things around) he should be able to use the name servers.
    Patrick William | RACK911 Labs | Software Security Auditing
    400+ Vulnerabilities Found - Free Quote @ https://www.RACK911Labs.com

    www.HostingSecList.com - Security notices for the hosting community.

  4. #4
    Quote Originally Posted by Pat H View Post
    It's not so bad, all the OP has to do is create 2 subdomains:

    ns1 - (first IP address)
    ns2 - (second IP address)

    After several hours (unless they changed things around) he should be able to use the name servers.
    Thanks for the suggestion. The same idea occurred to me shortly after I posted this. I'll give it a try.

    As far as the google link foobic posted, this is the only thing I saw as related to 1and1 (from the second listed link):

    If your domain register is 1and1, i suggest u move to another register like namecheap or godaddy for the easiest approach to this. 1and1 doesnt allow you to register nameserver.
    password by mushpup : m{this.domain}

  5. #5
    Join Date
    Mar 2003
    Location
    Canada
    Posts
    8,843
    Quote Originally Posted by klenwell View Post
    Thanks for the suggestion. The same idea occurred to me shortly after I posted this. I'll give it a try.

    As far as the google link foobic posted, this is the only thing I saw as related to 1and1 (from the second listed link):
    Here's the direct 1&1 FAQ:

    http://faq.1and1.com/dedicated_serve...erver_/12.html

    Only the top portion of the FAQ is relevant to creating name servers.
    Patrick William | RACK911 Labs | Software Security Auditing
    400+ Vulnerabilities Found - Free Quote @ https://www.RACK911Labs.com

    www.HostingSecList.com - Security notices for the hosting community.

  6. #6
    Quote Originally Posted by Pat H View Post
    It's not so bad, all the OP has to do is create 2 subdomains:

    ns1 - (first IP address)
    ns2 - (second IP address)

    After several hours (unless they changed things around) he should be able to use the name servers.
    Quote Originally Posted by Pat H View Post
    Here's the direct 1&1 FAQ:

    http://faq.1and1.com/dedicated_serve...erver_/12.html

    Only the top portion of the FAQ is relevant to creating name servers.
    Thanks, I don't know how I missed it

    You are Here: FAQ -> Dedicated Servers -> Windows Server -> Windows Server -> Article #12
    password by mushpup : m{this.domain}

  7. #7
    I am having the same problem with 1and1. Don't know why but they always make things complicated for their services.

    I have a few domains registered with them and would like to use my own name servers hosted elsewhere. I set up my DNS's name servers with GoDaddy and would like to use them with 1and1, I know this is possible almost with any registrar I have used so far. I can use my own name servers no matter where they are hosted.

    So I created two subdomains for one of the domains registered with 1and1 and then I realized I am actually creating a new set of name servers lol.

    Can anyone point out how I could use my own name servers with fresh registered domains at 1and1? (eg. ns1.blabla.com ns2.blabla.com - where blabla.com is registered with eg. namecheap)

    Much appreciated.

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