09-03-2007, 12:21 PM #1Junior Guru Wannabe
- Join Date
- Nov 2004
Professional Outsourced Windows Support
Our team of trained Windows support professionals are now providing live chat and ticket technical end user support for Windows 2000/2003 Helm and Plesk servers.
Support tickets and live chats are purchased on a monthly basis, at $3.75/ticket and $3.25/chat. A Kayako eSupport license is required for ticket support and can be provided under the Windows Per-Ticket support plan. A LivePerson or Timpani license is required to facilitate live chat support.
Ticket support may be purchased separately from live chat support, however live chat support must be purchased in tandem with ticket support.
Details of the Per-Ticket support plan may be reviewed at:
and details of the Live Chat support plan may be reviewed at: http://www.touchsupport.com/outsourc...-live-chat.php
Technical support is offered for all Level 1 and Level 2 support issues, with Level 3 issues being escalated to the client's administration desk. All support is offered 24/7/365. Our Windows technicians are available to our clients by email, or by phone in emergencies.
Currently we are offering a minimum monthly billing of only $150.00. This is reduced from our normal $300.00 minimum monthly billing.
For additional questions or any type of help whatsoever, please contact me at:
1-888-458-6824 Ext. #3
firstname.lastname@example.org <mailto: email@example.com>