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Professional Outsourced Windows Support

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Junior Guru Wannabe
Join Date: Nov 2004
Posts: 35

Professional Outsourced Windows Support

Our team of trained Windows support professionals are now providing live chat and ticket technical end user support for Windows 2000/2003 Helm and Plesk servers.

Support tickets and live chats are purchased on a monthly basis, at $3.75/ticket and $3.25/chat. A Kayako eSupport license is required for ticket support and can be provided under the Windows Per-Ticket support plan. A LivePerson or Timpani license is required to facilitate live chat support.

Ticket support may be purchased separately from live chat support, however live chat support must be purchased in tandem with ticket support.

Details of the Per-Ticket support plan may be reviewed at:

and details of the Live Chat support plan may be reviewed at:

Technical support is offered for all Level 1 and Level 2 support issues, with Level 3 issues being escalated to the client's administration desk. All support is offered 24/7/365. Our Windows technicians are available to our clients by email, or by phone in emergencies.

Currently we are offering a minimum monthly billing of only $150.00. This is reduced from our normal $300.00 minimum monthly billing.

For additional questions or any type of help whatsoever, please contact me at:

1-888-458-6824 Ext. #3 <mailto:>

Touch Support, Inc.
█ End-user support and server administration specialists!
cPanel + Fantastico Licenses as low as $31.00/mo.
█ E-mail or call 888-45-TOUCH

Thread Summary Please be aware that every offer has limits beyond what is displayed in the thread. You should visit the site advertising and read any Terms of Service or Acceptable Use Policy they have in place. If you can't find answers on how they measure what you're purchasing, ask. If the offer or request doesn't regard some type of hosting, you still need to research beyond what’s printed in the ad.
  • Research any provider to know what limits are in place, especially with any offer concerning disk space and/or bandwidth. These are generally defined in the TOS or AUP.
  • Read provider reviews. If you find no reviews, create a thread and ask for others' first-hand experience with the provider.
  • If you're unsure on the exact details of an offer - ask. Simply respond to this thread and ask the provider for clarification.

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