I highly suggest that you do more research about the web hosting industry and this particular host.
As for their support feature which you happen to like... they have a help desk and knowledgebase unavailable. An e-mail address listed, aim/yahoo/msn contacts, and a HumanClick account from Bravenet.com. I don't see anything too significant... If it was the HumanClick program that intrigues you, just about every host has that nowadays. (And I've been trying to get through to someone in their live support for 10 minutes now. No one seeems to be there.)