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  1. #1

    Jatol.com totally down [MERGED]

    I have several websites hosted by Jatol.com. I've been with them for several years with no major problems.

    Today all of my websites are down, and even the Jatol.com site seems to be down. I tried calling and got an "out of service" message. I found another number in various places and tried that, and the message machine sounds like an old lady. I left a message.

    I can't find any announcements or news regarding Jatol going out of business or anybody else reporting outages. And I have run across a few other sites that say they are hosted by Jatol that come up fine for me.

    Does anybody have any information re: Jatol being down or gone? I'm hoping this is just a couple of servers down, but it's really freaking me out that I can't get a hold of them either. Any info would be appreciated. Thanks!
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  2. #2

    Jatol.com totally down?!!! [MERGED]

    I'm a current customer of Jatol. Is it just me, or is their entire system completely down? No help, no main jatol.com page -- all dead. All of my sites are down, including cpanel access. Anyone have a phone number to call these guys? Getting no response from any emails sent to support.
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  3. #3
    Join Date
    Feb 2004
    Location
    Southern California
    Posts
    749
    Yep, down over here too...
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  4. #4
    Quote Originally Posted by PWRKen View Post
    Yep, down over here too...
    Any clue as to what to do? I'm at a total loss here.
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  5. #5
    Join Date
    Sep 2004
    Location
    Chennai , India
    Posts
    4,608
    http://whois.domaintools.com/jatol.com

    you can make a call to their number given there.
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  6. #6
    Quote Originally Posted by Biju View Post

    you can make a call to their number given there.
    None of those numbers work. They are all either disconnected or wrong.
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  7. #7
    Join Date
    Aug 2007
    Posts
    75
    I'm not able to find any information either. Their main site seems down, searching in google only yields subpages which are also down. Does anyone have any other information on this?
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  8. #8
    I'm having the same problem. This is the first thing I've seen from anybody else. I searched for news to see if they had gone out of business or something, but can't find anything. I did, however, find several sites that claim to be hosted by Jatol that came right up.

    So, I'm hoping against hope that it's just a couple of servers majorly down, including the one that hosts their own site. If not, I am so screwed.
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  9. #9
    Join Date
    Feb 2006
    Posts
    466
    I had a look at some of the sites that claim to be hosted by jatol and that seems to be true... Those sites are really resolving to servers that have jatol in the hostname and they are using their nameservers.

    This appears to be a partial outage. I.e. they may have servers in different datacenters and servers in one datacenters can not be reached for whatever reason. It could just be one of their servers breaking down or the datacenter may have suspended access to the server for an AUP violation etc. etc. That are just assumptions though.
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  10. #10
    Thanks. I'm keeping my fingers crossed that it's just an outage and not armageddon.
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  11. #11
    Join Date
    Aug 2003
    Posts
    2,734
    Down for me as well. How long have they been down for?
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  12. #12
    My site at Jatol on Aethelwulf is running now, after a few hours down. However, neither jatol.com nor its forum are online.

    The sky is falling???? Sheesh, I hope not.
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  13. #13
    Well, their site was down last night, but mine wasn't. All of them have been down since I got to work at 8:00 am this morning (it's 3:44 pm here now).
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  14. #14
    Sure would be nice if they'd find a way to drop us a note to let us know they are working on it and hadn't just left the country or something. Surely there must be a way!
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  15. #15
    Join Date
    Jul 2004
    Location
    Scottsbluff, NE
    Posts
    1,965
    Jatol's always been this way lol.. If I can find my friend (Who knows the people in Scottsbluff nebraska that run the joint) I'll tell him to give them a ring and see whats up

    Cheers
    Tyler - Your friendly Ex-Jatol customer..(They still haven't refunded my money yet..)
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  16. #16
    Join Date
    Mar 2004
    Location
    Singapore
    Posts
    6,984
    This would be better at the Network Outages forum. Moved.
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  17. #17
    I thought it might be helpful to some others to provide a little background on my experience with this particular situation.

    I host about 7 sites on Jatol.com, on their "vespasian" server.

    Just prior to the downtime, I reported to Jatol.com that several of our sites, which are a mixture of Drupal-based and static web sites, had had pages modified with hacker-style code and spam HTML. The sites are mainly the static HTML ones, with no scripts in their directories. Some of the site files that were modified were in places that no casual web user would have known they even existed (deeply buried template files in Drupal, for example).

    What's more, the only connection between these sites is they run on the same server -- i.e., same IP address because Jatol uses the domain name to determine which site to serve up. Their domains are entirely different, their content is entirely different, and there are no links between them. I am a reseller for Jatol so even the user accounts are different, and filesystem permissions different for each account.

    This led me to believe that these hacks were occuring on the filesystem via root access rather than simple web site hacking through script vulnerabilities. One site was completely static pages, so that rules out script hacking.

    I reported these problems, and Jatol tech support asked me for which user accounts needed to be restored and blamed us for probably putting insecure scripts in the webs. About 3 hours later (evening before last), the Jatol site went down. The next morning (yesterday), our sites all went down at once.

    Sounds to me like Jatol wasn't paying attention and got royally hacked. What's infurating is the lack of comms about all this.
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  18. #18
    Jatol is still down. Dead. Kaput.

    I have moved my schtuff to knownhost.

    I can forgive Jatol for having server failures. However, Jatol folks know that many of their clients hang out here at WHT -- they should have at least given us some sort of status report.

    It's sad to see yet another used-to-be-great host go down the tube (evidently).
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  19. #19
    Stapler, any luck finding your friend that can get in touch with Jatol?
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  20. #20
    Just called their corporate registered agent... J.H. Calvert (270) 295-4829

    No one was available but at least I was able to leave a message.. If I get a call back with any information about Jatol whether they are having server problems or have gone out of business I'll make sure to post them on this forum.
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  21. #21
    Down here too on vesp2. I have a friend using jatol (don't know which server) whose site is still up.

    My site & jatol.com have been down since at least 11am EDT, 8/31. I can't believe it's been this long with no resolution and no update.

    Jatol's been plenty flaky in the past, but this is the worst I've experienced. I've been willing to overlook the brief outages for the otherwise excellent service, but this may make me reconsider.
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  22. #22
    Another day has passed...
    Anybody have any news on this?
    I have sites on 3 of jatols servers. Two servers are up and running, but the third has been down for 2 days (vespasian2).
    I have tried everything to contact jatol, including trying to contact fastservers, where their servers are located, but (not unexpectedly) they could not tell me anything.
    Anybody out there have better luck? Im getting really worried.
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  23. #23
    Join Date
    Jul 2004
    Location
    Scottsbluff, NE
    Posts
    1,965
    I've had no luck, but I won't give up
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  24. #24
    Join Date
    Sep 2007
    Posts
    138
    Well, my sites are all down (vespasian2), client sites on Bridget (I think) are up.

    OK
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  25. #25

    Angry This is unreal

    I can't BELIEVE that jatol has been down this long, with no attempt to contact its customers with some kind of a status update. I am losing money by the minute that my Web sites are down, and during a holiday weekend even.

    I have been more and more disappointed with Jatol's service, which has been on a steady decline over the past year or so, but this is unbelievable. I'm so frustrated that I could scream!!!
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  26. #26
    Hello all... new member, signed up because I went looking for answers around the net after my Jatol site went down, and I've received zero communication from the company regarding it.

    Basically, my site's been out since sometime late Thursday/early Friday. I've sent repeated e-mails to Jatol and have heard nothing. This comes two weeks after my site was locked up (with no notification) for failure to pay a bill.

    The problem? I *had* paid my bill.

    It took Jatol several hours to return my communication on that problem, and then another two hours to turn the site access back on.

    And now, I can't get a response from anyone as to why the site's down.

    Anyway, I signed up for a new hosting service yesterday. I'll move my domain over from Jatol when (and if) they emerge from the virtual abyss. Nice customer service, guys...
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  27. #27
    Yeah, it's really a shame. I've been with them for a long time, and they used to really be awesome, but I have also noticed a decline in service in the last year or so, and more outages, too.

    Guess this is an object lesson in why we should all back up our sites very, very often.
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  28. #28
    Join Date
    Jul 2007
    Location
    Pennsylvania, USA
    Posts
    686
    It must be a server outage of some sort...
    maybe a bad network?
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  29. #29
    Quote Originally Posted by Shikhir View Post
    It must be a server outage of some sort...
    maybe a bad network?
    Whatever it is doesn't excuse a complete absence of communication from the company letting its paying customers know what's going on.

    If this was a 20-minute outage, I could understand not getting an e-mail.

    But 3-4 days?

    Nope...
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  30. #30
    I am on a dedicated hosted with Jatol. It is up however like everyone has said their main site is down, I have tried contacting Faldran with no luck via email.

    I have been a steady client for 2-3 years now with great service up until now. I'm really hesitant to move my stuff to a new host to avoid my site going down but if this continues, and their is a lack of communication, I might be forced too.
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  31. #31
    Join Date
    Sep 2007
    Posts
    138
    Hi,

    I even tried those various ICQ and IM accounts, no one responds. 3 days is really a tad steep, and I'm with Jatol now for more than 4 years too. Always highly satisfied, but now it's begun to be on a downhill route.

    Greetings

    OK
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  32. #32
    I too have been with jatol for over 4 years, and currently have sites on 3 of thier servers.
    This lack of communication is very unprofessional. It seems a shame they would build up such a good business, and then let this happen. I would be much more understanding if they would communicate something, so I at least have something to tell my (understandably) irate customers!

    A search of the Kentucky Business Services website (where they are incorporated) found very little (I tried to post the link, but it wouldnt let me)

    Their most recent annual report lists a Timothy Tooley as the president, and gives a physical address in Tenessee, but no phone number.
    I also found the following contact information, but have been unable to get ahold of anybody.

    Address:
    Billing:
    Jatol Internet Services
    c/o J.H. Calvert Accounting
    PO Box 425
    Lewisport, KY 42351 USA

    Physical:
    Jatol Internet Services
    c/o J.H. Calvert Accounting
    8153 U.S. 60 W.
    Lewisport, KY 42351 USA

    Anybody else have better luck?
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  33. #33

    Thumbs down Ex-Jatol Customer

    Hi Everyone,

    I'm new also to this site. I signed up to give my comments on Jatol.

    1. All 9 of my sites hosted on Jatol went down Friday morning EST.
    2. I also lost access to my major company email accounts.
    3. I'm still out and like all of you cannot access my sites, my email nor the main Jatol site.
    4. I tried calling them at the company phone number (given to me by their nameserver registrar company OnlineNic.com) and got a personal answering machine. Obviously this is a one person unreliable operation.
    5. Our sites went out on the last day of the month...this looks to me like he skipped town!
    6. By the end of the day Friday I registered with a new host.
    7. I'm attempting to now re-point my nameservers to the new host but OnlineNic.com is stalling me...they may know something we don't.
    8. The fact Jatol didn't contact any of their customers either before the shutdown or after probably borders on criminal. If they knowingly shutdown without giving warning this is certainly open for civil suit if not criminal action.
    9. Fortunately I was on monthly payments and on Friday stopped automatic payments with their CC procesor.
    10. Whether or not Jatol planned this shutdown (which after 3 days I'm guessing is permanent) they have caused a total disruption of our corporate email. We will never use them again if they resurface. What they have done and not done is unconscionable.

    I wish all the rest of you all the best in finding a suitable host to replace Jatol.

    Kind regards,

    Rob Lunan
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  34. #34
    I would be really suprised if this was intentional, although I do agree that the lack of communication is unforgivable.
    Not all of their servers are down. At least 2 of their shared servers are still operating, along with some of their dedicated servers.

    My guess is that they got hacked, and are either unaware (scary, but possible, since their main site is down, so all jatol.com email is down, and it is a holiday weekend) or trying to fix it.

    We had the same experience as another poster, who mentioned that many of their sites had been hacked, and spam placed on some pages, a day or 2 before the server went down. The fact that this happened on many sites on the same server does suggest that they may have been rooted.

    At this point, all I would like, would be access to backups, or a little bit of time in whm/cpanel to recover some stuff.

    I would also be interested in your progress with online nic. We have about 50 or so domains registered with them through Jatol, and now I worry about getting access to them to move them to a different registrar.

    What a weekend!
    Last edited by tthost; 09-02-2007 at 09:04 PM.
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  35. #35

    Very bad news

    I emailed Logan from Jatol, and go this reply. Sorry to say we've been had, folks. I have lost everything... I have been crying all evening.

    Crissy,
    I am sorry, but I am no longer working with Jatol Internet Services. I was forced to resign when the owner was gone ill for too long. As far as I know the company is dead and all the servers are slowing being shutdown, but beyond that I can not say.


    I have no reason to believe that this is not the truth. I believe Tim Tooley from Jatol (Faldran) has taken the host offline for good. I hope not, but it sure looks that way.

    I am in the process of moving my domain...
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  36. #36

    Bingo!

    Thanks Crissy!
    This confims the suspicion. It was just too much of a coincindence to have everything fail at the end of the month. The other servers must be coming due on another date. Make your backups folks!
    Logan was doing all my tech support, if he is gone then it's done!
    Good luck to all the rest of you. Onlinenic.com will have their hands full with re-pointing requests.
    Best of luck to all. This is a great site.
    Last edited by Lunan; 09-02-2007 at 09:39 PM.
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  37. #37
    Wow!
    I guess I was wrong. The fact that they did this with no warning is criminal! Just a few minutes in cpanel, and I could have grabbed everything I needed. Any chance the company that had their servers could put them back online long enough for people to grab backups?
    I called fastservers yesterday, and they wouldnt talk to me, but perhaps if enough people called...

    This is going to be very damaging to my business, and the business of my customers, and just a little warning would have aleviated all these problems!

    Anybody else call fastservers?
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  38. #38
    Join Date
    Sep 2007
    Location
    Scottsbluff, NE
    Posts
    5
    Crissy is correct. I have resigned from Jatol for personal reasons and to the best of my knowledge the main jatol.com server is offline, but this I do not even know for sure. I have noticed that several other Jatol servers seem to be offline, but now not being with them I can not say anything much for sure except for what we all can see and obviously have seen (from the looks of this thread).
    Sorry to put the topper on this thread, but beyond this I can not say much. I just felt that I should say what little I could.
    Since my resignation I have been contract for work by a larger and much older company in this industry. You may all run into me in the future or maybe not, only time will tell!

    I wish the best of luck to everyone and hope that Tim Tooley (Faldran) will be able to assist you in the end!

    Logan Rogers-Follis
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  39. #39
    i am another of the deleted clients. I had several sites/domains hosted with jatol and this brings me to my knees. I admit i am to blame for not making regular backups, but i really never expected anythign like this to happen. Faldran and Logan were always great with all my requests and support.

    One other problem will be the hosting fee, what will happen with that? I had my hosting paid until next year, what now?

    Any more of you in the same situation?

    Really a shame. Some warning to us poor bastards would have been invaluable so we could backup everything and be less hit somehow. Shame.
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  40. #40

    Angry OnlineNic.com not helpful yet

    I just had to send another email to onlinenic.com to request a repoint on my nameservers. And their response was to copy my request to a Jatol email address. However as we have all known for 3 days none of the Jatol email addresses work anymore. They don't seem to believe me so maybe if the rest of you start contacting them for requests then they will start to see the light. In the meantime my corporate email is not working and onlinenic.com is aiding and abetting in the outage. If any of you need to contact onlinenic.com to have your domain repointed to a new nameserver their email address is:
    [email protected]
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