I have several websites hosted by Jatol.com. I've been with them for several years with no major problems.
Today all of my websites are down, and even the Jatol.com site seems to be down. I tried calling and got an "out of service" message. I found another number in various places and tried that, and the message machine sounds like an old lady. I left a message.
I can't find any announcements or news regarding Jatol going out of business or anybody else reporting outages. And I have run across a few other sites that say they are hosted by Jatol that come up fine for me.
Does anybody have any information re: Jatol being down or gone? I'm hoping this is just a couple of servers down, but it's really freaking me out that I can't get a hold of them either. Any info would be appreciated. Thanks!
I'm a current customer of Jatol. Is it just me, or is their entire system completely down? No help, no main jatol.com page -- all dead. All of my sites are down, including cpanel access. Anyone have a phone number to call these guys? Getting no response from any emails sent to support.
I'm having the same problem. This is the first thing I've seen from anybody else. I searched for news to see if they had gone out of business or something, but can't find anything. I did, however, find several sites that claim to be hosted by Jatol that came right up.
So, I'm hoping against hope that it's just a couple of servers majorly down, including the one that hosts their own site. If not, I am so screwed.
I had a look at some of the sites that claim to be hosted by jatol and that seems to be true... Those sites are really resolving to servers that have jatol in the hostname and they are using their nameservers.
This appears to be a partial outage. I.e. they may have servers in different datacenters and servers in one datacenters can not be reached for whatever reason. It could just be one of their servers breaking down or the datacenter may have suspended access to the server for an AUP violation etc. etc. That are just assumptions though.
I thought it might be helpful to some others to provide a little background on my experience with this particular situation.
I host about 7 sites on Jatol.com, on their "vespasian" server.
Just prior to the downtime, I reported to Jatol.com that several of our sites, which are a mixture of Drupal-based and static web sites, had had pages modified with hacker-style code and spam HTML. The sites are mainly the static HTML ones, with no scripts in their directories. Some of the site files that were modified were in places that no casual web user would have known they even existed (deeply buried template files in Drupal, for example).
What's more, the only connection between these sites is they run on the same server -- i.e., same IP address because Jatol uses the domain name to determine which site to serve up. Their domains are entirely different, their content is entirely different, and there are no links between them. I am a reseller for Jatol so even the user accounts are different, and filesystem permissions different for each account.
This led me to believe that these hacks were occuring on the filesystem via root access rather than simple web site hacking through script vulnerabilities. One site was completely static pages, so that rules out script hacking.
I reported these problems, and Jatol tech support asked me for which user accounts needed to be restored and blamed us for probably putting insecure scripts in the webs. About 3 hours later (evening before last), the Jatol site went down. The next morning (yesterday), our sites all went down at once.
Sounds to me like Jatol wasn't paying attention and got royally hacked. What's infurating is the lack of comms about all this.
Just called their corporate registered agent... J.H. Calvert (270) 295-4829
No one was available but at least I was able to leave a message.. If I get a call back with any information about Jatol whether they are having server problems or have gone out of business I'll make sure to post them on this forum.
Another day has passed...
Anybody have any news on this?
I have sites on 3 of jatols servers. Two servers are up and running, but the third has been down for 2 days (vespasian2).
I have tried everything to contact jatol, including trying to contact fastservers, where their servers are located, but (not unexpectedly) they could not tell me anything.
Anybody out there have better luck? Im getting really worried.
I can't BELIEVE that jatol has been down this long, with no attempt to contact its customers with some kind of a status update. I am losing money by the minute that my Web sites are down, and during a holiday weekend even.
I have been more and more disappointed with Jatol's service, which has been on a steady decline over the past year or so, but this is unbelievable. I'm so frustrated that I could scream!!!