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  1. #1
    Join Date
    Jul 2002
    Posts
    441

    in reselling, who handles tech support?

    do most companies like mchost handle it for u?

  2. #2
    Join Date
    Aug 2001
    Location
    Indiana
    Posts
    421
    No....the point of reselling is that someone like MCHost gives you a discount on hosting space because YOU provide the support to them.
    "Last year, some resourceful software enthusiasts cracked Sony Music's proprietary technology simply by scribbling around the edges of the disc with a Magic Marker pen, thus enabling playback on any device." - news.com

  3. #3
    Join Date
    Jul 2002
    Posts
    441
    oh...gotcha

  4. #4
    Join Date
    Jul 2002
    Posts
    441
    so if somethings wrong....the customer asks the reseller and hten the reseller asks the hoster

  5. #5
    Join Date
    Apr 2002
    Location
    USA
    Posts
    5,779
    90% of trouble tickets are things like I forgot my password, how do I access my control panel. Simple things but they take time, you as a reseller are expected to answer those questions and go to the hoster when it is things that have to do with the server.

    Most host support the reseller the reseller supports their customers.

  6. #6
    Join Date
    Jul 2002
    Posts
    441
    cool. thanks for clearing that up

  7. #7
    Join Date
    Jul 2002
    Posts
    206
    Yeah its true for most of the cases except for the bunch of Weirdos from Sterlet.net and Donhost.

    If you really need help from these Support people then you seriously have to pray.
    btw do you believe in God? if not that time you will as that is the only last resort

    I agree there may be some more of this type out there, but luckily not with other providers i've experienced with.

    Anyway welcome to the team!

  8. #8
    Join Date
    Jun 2002
    Posts
    189
    LL mk123 is salty.... 22 post's and I bet they all flamng DonHost!!!!!!

  9. #9
    EZSnake, you're not far wrong on that assumption! I clicked the search button beneat his post and found 22 posts, most of which were saying negative things about Donhost and Sterlet.
    http://www.stodge.net
    http://pixellent.stodge.net - Pixellent Interactive

  10. #10
    Join Date
    May 2001
    Posts
    1,513
    It depends on the type of reseller plan you want. Most resellers do their own tech support, but you can also find a reseller plan that does your tech support, and allows you to just focus on the marketing aspect.

    While some feel that asking for tech support is asking for someone else to do all the work, I don't think that's the case. There are pros and cons to providing your own tech support.

    Remember, though, that if you allow someone else to provide tech support to your customers that you don't know what kind of tech support they are getting, and you could lose customers from bad tech support. OTOH, the tech support could be better than what you would give. It's just something you have to weigh and decide for yourself.

  11. #11
    Join Date
    Jul 2002
    Posts
    206
    Salty yeah.. why not? when ditched by the Donhost and Sterlet.net when you want support. So mean is their replies, sometimes you feel you did something wrong in asking.

    Anyway good for experience, as without it i could not have appreciated the Support of Voxtreme.

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