Web Hosting Talk : Web Hosting Main Forums : Dedicated Server : Commit1 Review

[Dougy]

I'm writing this review about Commit1. I'll try to be as detailed as possible.

I spoke with Anthony somewhere around January about getting a server, and he set me up with a Celeron, for a client of mine.

That was wonderful, server was up in a short period of time, and worked very well. However, it received a few spam complaints from an abused script which were supposedly handled by my client. Great, right? Yeah.

Then I went to cancel about two days before payment was due as client no longer wanted it but subscription paid them anyway. Anyway, this happened around the beginning of February. I spoke about Anthony with a refund and he said he'd update me. February came and went with the "it's being escalated" message quite a few times.

He told me due to the abuse from this client, they probably wouldn't refund me but he'd do his best.

I wasn't the most thrilled, but Anthony worked for me as he felt bad as I had nothing to do with the server.

I spoke to him over MSN from March until yesterday, he kept telling me it would take a lot of time.

Okay, fine, I understood.

I kept messaging him, trying to get some updates, he said that it'll get done eventually. I messaged him yesterday and he told me that he would speak with Katina tomorrow (today), and he'd get back to me.

I just got off the phone with Anthony, he said after much work for me, while being so busy and in and out being ill, he had something for me.

He is going to give me a free server for one month, which is fine.

Anyway, this sums up my review for Commit1.

Summary
Network: 6.5/10
Billing department: 1/10
Server: 8/10
Anthony's dedication: 10/10

[PogiWeb]

Well, its good to see Anthony took care of you!

[Commit1 Anthony]

Thank you for the kind words Doug I wouldn't want to take all of the credit as usually spammers get disconnected and no refund is issued. As we know you weren't using the server, our billing department was kind enough to credit you 1 month Let me point also point out, cancellation requests needs to be done 7 DAYS prior to renewal or else you will be billed for another month of service which is what we are also giving you a break on. Hope you enjoy your month, and thank you for being an understanding client!

[Dougy]

Originally Posted by Commit1 Anthony

Thank you for the kind words Doug I wouldn't want to take all of the credit as usually spammers get disconnected and no refund is issued. As we know you weren't using the server, our billing department was kind enough to credit you 1 month Also, cancellation also needs to be done 7 DAYS prior to renewal... which is what we are also giving you a break on. Hope you enjoy your month, and thank you for being an understanding client!

Much appreciated Anthony, I appreciate you going out of your way for me.

[Dougy]

Still haven't gotten the server.

I've told them to give me it, not give me it (after weeks of waiting), and yeah. Then Anthony told me they got it in, and then now "you told me to forget it".

It's just a mess, I'll reply again when I get the server; I can't wait.