ThinkSupport offers the most qualified and professional Dedicated Tech Support with our available Level 3 and Level 2 dedicated techs.
The level of experience that our each tech carries is unbeatable and hence promise a guaranteed support that no other outsourced firm can offer..
Few days ago our announcement came with the availability of the techs we had.. We are glad to re-announce that we have few more techs available this time....
We have the DEDICATED techs available (Level 3 & Level 2) on per shift basis and hence thought of announcing in public so that; those people who are desperately waiting for someone to take care of their support and have a peace of mind, can grab this opportunity.
(Techs are available in the following shifts :
8.00pm - 4.00am
4.00am - 12.00pm
12.00pm - 8.00pm
*All time zones are in US Pacific timezone)
All the techs are certified techs and we can provide you with their respective certification number for reference on request.
We can also arrange FREE trial for the available techs (provided the trial is sanctioned by ThinkSupport
management). Please contact us to know more..
Our techs have a very good experience (min 2 years in case of level 2 tech and maximum 5 years in case of level3 tech) on both Linux and Windows hosting platform and all the major control panels such as whm/cpanel, Plesk, Directadmin, Helm, Hsphere, Ensim etc..
All our dedicated techs have an excellent English communication skills, which make ThinkSupport as one of the most popular outsourcing companies who has already overcome the language barrier. You can chat with them live to get a brief idea about their grammatical and written communication skills. Each tech works for 8 hours a day - 6 days a week. The weekly off for the dedicated tech can be arranged as per your business off peak days.
A brief description that would differentiate a Level2 tech with a Level3 tech
Level 2 support can handle server related issues -- including technical chats, fixing issues that need to login to server with ssh or Administrator privileges (for windows servers), installing thrid party scripts with the help of rpm, configuring remote and local backups, monitoring the servers and applying the fix for the respective problems.
Eg – Controlling spamming issues, server high load issues, minor dos attacks etc.
Level 3 support can handle all kind of server related issues that can be managed remotely. This includes everything right from compiling different applications like third party applications, kernel installation and upgrades, controlling dos attack and spamming issues on the server, troubleshooting failed services etc.
Eg – Fixing spamming and dos issues, installing and upgrading kernel from source, grsec patches, securing server with the help of third party scripts, load management etc. In short all mom and pop issues related to server.
You can interview the tech before deciding to go live with him and later have direct access to his personal IM to stay in touch during the entire shift. The number of above techs is subject to availability and will be assigned to companies who signup with us on first come first serve basis.
To know more about the prices and the free trial offer, please email us at : sales [@] thinksupport.net
Anyone has any questions or doubts, please feel free to contact us..
Note: Please note that the live chat options offered on our website are strictly for sales support and hence it is possible that, they may be in away mode at some part of the day.
You can reach us via email anytime at sales [@] thinksupport.net and we will get back to you within 5 hours.