Experiences with cwdhost.com (I believe the owner is 'Ray Cuzzart II')
I began service on 3/28/2002 as a reseller account
I am ending my account after 4 months of service.
At time of posting I have been unable to contact Ray to find out what is going on, so he may have a legitimate personal reason for not being available for contact and not maintaining the services on his server. I also have not been able to directly contact him to communicate my account cancellation.
List of experiences:
- Checking and sending my email has given me errors or failed many times throughout the life of my account, while accounts on other servers (before, during and after) have given me no problems. I was told this was on my end only, but I have not experienced the problem anywhere else.
- Serious problems have been fixed within a couple days of emails and calls. It can be impossible to contact when an urgent error comes up. (such as not being able to setup a new site on my account due to a server side configuration problem) Most general inquiries have been ignored or lost.
- Email was non-functional for about a week in the middle of my 4 months, and then again for about two weeks following the cancellation of my account. Note: The uptime guarantee only covers the http service.
P.S. Although I do hope that nothing has happened in his personal life to cause this.
I have used email and phone messages to communicate my cancelation. But I have been charged for next month on my credit card. I have been unable to get a responce from anyone, however I am happy with my new provider.
Hi, John 123. As said earlier, I had an account with CWDhost. I cancelled my account because an upstream provider problem was affecting the WHM/CPanel server. That was in June. Perhaps this was the same reason you were having problems? Because of the server issue I was not able to use my account. Ray kindly offered an account on a Plesk server but I preferred not. I cancelled and received a refund promptly. I hope you will be able to contact Ray and resolve your issue.
COMPUTERS CAN DO THAT?
"Onething I didn't see posted along with all the other great examples
and comments here is to put yourself in your current or potential
You need to think of yourself as a customer first ask yourself what
you would expect if you were looking for a hosting company.
Just having someone there to answer the phone, live chat,
support tickets or whatever the case may be does not mean the
support you are giving makes the customer feel good. Does not
mean they will stay with you.
Communication with your client is important, but it has to be knowledgable,
CURTIOUS support, going that extra mile and doing things other
hosts may not do such as fixing a script a clients has installed
and just cannot getting it working right for FREE instead of saying
"We can fix this for you but there will be a $50/per half hour with
a half hour minimumn"
Now this fix tokk you or your staff a total of say 5 minutes maybe
to fix but instead of being helpful because you wanted to make
an extra buck.
Sometimes you need to think of what you would want as a client and
then act upon your clients in the same manner.
If any of this doesn't make since excuss me as it is late and I am
a bit droggy, but could not resist the post.