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  1. #1

    How much downtime is reasonable?

    My domain has been down for 24h+ (so has the host's domain) and I can't reach them because the mail servers are down as well.

    I'm using a really chep host, only 2.95 months so I'm OK with the fact that their connection is a bit slow and such but this kind of downtime seem pretty serious. Another thing is that I've payed quite a bit in advance so there's that as well. It's not really the money itself that I'm worried about losing, it's the fact that I don't have a cc so if I'm gonna find a new host it will demand quite a bit.

    Anyway, the question is, at what point does this kind of downtime become "serious"? I mean, when should I start worrying about whether they'll be back up at all?

  2. #2
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    Personally, 6 hours maximum downtime a month is acceptable. Any more and the company will have lost me as a customer.

  3. #3
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    Its really dependant on how much you pay for the hosting -- you get what you pay for, however I believe 24 hours is a bit ridiculous -- 6 hours a month if that is a little more realistic

  4. #4
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    24 hours is unacceptable if you are paying money for it, sounds like a bad service to me.

  5. #5
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    depends what you compare it to, cyberwings has been down for weeks, but then again they charged 3.90 a year lol
    goodluck, id say find a new host..

  6. #6
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    The thing i dont undestand is why ppl use a host that they cant reach by phone - ?

    24 hours are way to much, even for a cheap host..

  7. #7
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    I hope you have back-ups. Start searching for a new host.

  8. #8
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    I agree with flue, 24 hours downtime is ridiculous. Your host should of at least informed you the reason fo rthe downtime.
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  9. #9
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    Re: How much downtime is reasonable?

    Originally posted by miomarie
    My domain has been down for 24h+
    I'm using a really chep host...
    Anyway, the question is, at what point does this kind of downtime become "serious"? I mean, when should I start worrying about whether they'll be back up at all?
    If you pay peanuts, you get monkeys.
    AussieHost.com Aussie Bob, host since 2001
    Host Multiple Domains on Fast Australian Servers!!

  10. #10
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    Re: Re: How much downtime is reasonable?

    Originally posted by Aussie Bob

    If you pay peanuts, you get monkeys.
    Not always Aussie Bob.
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  11. #11
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    I will not take much down time. It depends why am I down?
    Plus, do I have to sit and guess or will support tell me why, say after an hour?
    Bottom line buy cheap get cheap..............

  12. #12
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    Re: Re: Re: How much downtime is reasonable?

    Originally posted by Hostworkz.com


    Not always Aussie Bob.
    Weeeeeeeeeell, 99.27% of the time then.
    AussieHost.com Aussie Bob, host since 2001
    Host Multiple Domains on Fast Australian Servers!!

  13. #13
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    May 2002
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    It depends on their uptime guarantee. If they guarentee 45% uptime, then you can't expect 99% uptime.

  14. #14
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    Originally posted by flue
    The thing i dont undestand is why ppl use a host that they cant reach by phone - ?
    Oh no. Not the phone support debate again.
    AussieHost.com Aussie Bob, host since 2001
    Host Multiple Domains on Fast Australian Servers!!

  15. #15
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    Last year (2001), we averaged around 28 minutes of downtime per month. If we were down even six hours a month, we would be looking at what is wrong internally and trying to find all the clients we should have lost....
    Last edited by COMPUTICA; 07-25-2002 at 09:04 PM.

  16. #16
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    6 hours is a bit much - but I could deal with that if there was COMMUNICATION!
    neil MCITP, VCP

  17. #17
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    Mar 2002
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    another 2 dollar host

    we had 2 mins of downtime on a few of our servers the last 3 months, and that was only because the power cable on the switch for that rack got bumped loose while installing a heavy 5U Compaq server. I hit it with my elbow, simple mistake with a lession learned.
    Voiding warranties is what I do best.

  18. #18
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    Personally, I think any more than 5-10 minutes of downtime per month is unacceptable unless the downtime is scheduled.

    It doesn't take much work to keep a server running if you have a good business plan along with a good network and hardware. Other than network outages, I cannot think of too many things that couldn't be fixed in a few minutes.

    Just my opinion of course
    Chris Miller
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  19. #19
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    We had one of our clients having around 6 hours of downtime last week. He had harddrive failure (more like software, i think, crashed in lilo every time, regardless), but he required a new harddrive. I would expect that considering he/we got everything back within 6 hours, including all client data, etc.

    IMHO it totally depends on the nature of the downtime.

  20. #20
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    HELLO.. HE'S PAYING 2.95?!!?
    Jason

  21. #21
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  22. #22
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    Originally posted by porcupine
    if thta was for a year, i'd say quit your complaining either way actually
    we have reached an all time low
    LOL
    2.95

    thats pathetic

    You get what you pay for

  23. #23
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    We offer a $2.95 plan, very popular and we have great uptime. Some people can do it .
    Clustered Hosting With Continuous Data Protection (CDP)
    http://www.solidinternet.com
    8 Years of hosting excellence!

  24. #24
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    Downtime is not acceptable. It happens, and sometimes it can't be helped. That is the nature of the Internet and technology. But, what do you expect for that type of hosting account. C'mon!

    We offer a $2.95 plan, very popular and we have great uptime. Some people can do it
    Is that per year? per month? How do you deal with customer support issues and profitability? How much do you end up making an hour from these accounts? Not much, I would imagine.

  25. #25
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    2.95? This is per week right?
    Last edited by GlideTech; 07-26-2002 at 05:11 AM.
    Chris Miller
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  26. #26
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    Re: Re: Re: Re: How much downtime is reasonable?

    Originally posted by Aussie Bob

    Weeeeeeeeeell, 99.27% of the time then.
    That's better.
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  27. #27
    Originally posted by porcupine
    if thta was for a year, i'd say quit your complaining either way actually
    I've payed in advance, 2.95 per month. It's not the money that's bothering me (because I can live with losing 25 bucks), it's whether my site will get back up again because I hate having to find a new one. And btw, it's not like I use a lot of resources, I use less than 10 megs speace and much less than 1 gb bandwidth per month. Also, I haven't used customer support after my acocunt was set up and my subdomains' dns fixed.

    It's going on 48 hours and I just wish I knew if they'll be back up at ALL or if I'm gonna have to go out and find a new host.

  28. #28
    Well.. if they are a real business... which most kiddy host's aint, you could do a lookup on their business to get their number. I know in Australia I can search my or another Business's ABN to find out the address and phone number of the business premisis.. but if they dont offer you phone support, they might just hang up on you :'(

  29. #29
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    May 2002
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    I am really sorry this happened to you, but did you expect more than this for $2.95 per month? Id say you got a good deal if your site was online for 1 month.
    Chris Miller
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  30. #30
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    Actually I cant agree that low price is bad quality.

    I have a plan where I charge 3.95$/mo for 50 mb and I have given 100% uptime for 171 days as of now [except for 2 hours of scheduled Apache upgrade at 1-3 am EST,US last month].

    Dixiesys used to give some very good quality hosting at 3.95$ [dont know his prices now]

    In my country you can live like a prince with 500$/mo. I pay a mortgage on my 2 bedroom flat, feed a wife, 2 kids and my grandma, send my son to school and we live quite comfortably in about 500$. It's all a question of economies of scale.

    This digression apart, I think uptime is critical - in fact highly critical, even if it is "Jane's site about weaving baskets" or an under construction site.

    Cheers
    Balaji
    Offering Managed Servers - for an exclusive clientèle who value uptime, caring support and superior technology.

  31. #31
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    Originally posted by MotleyFool
    Actually I cant agree that low price is bad quality.

    I have a plan where I charge 3.95$/mo for 50 mb and I have given 100% uptime for 171 days as of now [except for 2 hours of scheduled Apache upgrade at 1-3 am EST,US last month].

    Dixiesys used to give some very good quality hosting at 3.95$ [dont know his prices now]

    In my country you can live like a prince with 500$/mo. I pay a mortgage on my 2 bedroom flat, feed a wife, 2 kids and my grandma, send my son to school and we live quite comfortably in about 500$. It's all a question of economies of scale.

    This digression apart, I think uptime is critical - in fact highly critical, even if it is "Jane's site about weaving baskets" or an under construction site.

    Cheers
    Balaji
    I know this may sound really odd.

    But you realise you're extremely fortunate, right? I'd love to be somewhere where we could live off $500/mo , life could be a little simpler. Around here, you need at minimum $3000 a month to live well (for a family). Minimum wage will pay just over $1,000 a month, but it's not even enough for a single person to live off.

  32. #32
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    I know Myles!

    Why do you think I refused jobs at Australia and UK to come and live in Madras?
    Offering Managed Servers - for an exclusive clientèle who value uptime, caring support and superior technology.

  33. #33
    Originally posted by GlideTech
    I am really sorry this happened to you, but did you expect more than this for $2.95 per month? Id say you got a good deal if your site was online for 1 month.
    It actually hasn't been online for a full month. And my only expectation was for it to be up most of the time. Not for it to be fast or for there to be any support. So I haven't really been disappointed until now

  34. #34
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    I have a plan where I charge 3.95$/mo for 50 mb and I have given 100% uptime for 171 days as of now [except for 2 hours of scheduled Apache upgrade at 1-3 am EST,US last month].
    We have $3.95/mo plans as well, these clients are treated with as much care as any other. Extended, unexplained downtime is unacceptable.

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