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Thread: Radical Vision

  1. #1
    Join Date
    Nov 2002
    Location
    Missouri
    Posts
    16

    Radical Vision

    Does anyone use Radical Vision for reselling? I have for several years, and previously, absolutely loved their services. However, for the past several months (almost a year), I have found their tech support and support ticket response to be very wanting. I've had support tickets open for up to 2 weeks, often no response to e-mails and lately, problems with secure certification that has forced me to move the site of one of my biggest customers elsewhere temporarily.
    I love their features and used to love their response time, so I was wondering if it was me or if this has been a relatively recent problem they need to address? I like their features a great deal and hate the thought of having to move all my sites, but if I cannot even give my customers any answers when there's a problem, then that doesn't do me any good.
    I will admit to payment glitches in the past, but these have been worked out, and that should not have any bearing on communication with human beings.
    Hope I haven't overstepped my bounds here, but I'm pretty much at my wit's end.
    If anyone has a company that runs on H-Sphere that is comparable to Radical Vision that could be an option for me, please let me know. I would really rather hear from current customers than representatives of the companies, though, for reference's sake. Thanks!
    Karen Stafford
    Noteworthy CyberSolutions
    http://www.noteworthycybersolutions.com

  2. #2
    Join Date
    Oct 2002
    Location
    EU - east side
    Posts
    21,920
    Hope I haven't overstepped my bounds here, but I'm pretty much at my wit's end.
    You did nothing wrong. Sharing concerns is one thing why forums exist.

    I can't recommend you a host, but I can suggest you, for a start, to go through the list of companies at http://www.psoft.net/resellers.php, see which ones offer what you require on paper, and then see which ones have a good reputation as well: http://www.webhostingtalk.com/search.php.

    Unless you're short on time, it's good to work on having a host or two already selected, just in case moving becomes a matter of urgency.

  3. #3
    Join Date
    Nov 2002
    Location
    Missouri
    Posts
    16
    Quote Originally Posted by ldcdc View Post
    You did nothing wrong. Sharing concerns is one thing why forums exist.

    I can't recommend you a host, but I can suggest you, for a start, to go through the list of companies at http://www.psoft.net/resellers.php, see which ones offer what you require on paper, and then see which ones have a good reputation as well: http://www.webhostingtalk.com/search.php.

    Unless you're short on time, it's good to work on having a host or two already selected, just in case moving becomes a matter of urgency.
    Luckily, for this particular emergency, the programmer I have working on the site in question was able to move it to a hosting company he uses, so that buys me a little time.
    The problem seems to be the shared secure certificate expired, which scared customers away. When we tried to process a temporary certificate until my customer could procure his own, we kept getting error messages. The programmer and I both tried to contact Radical V since this weekend, and haven't heard from anyone.
    Thanks for the recommendations!
    Karen Stafford
    Noteworthy CyberSolutions
    http://www.noteworthycybersolutions.com

  4. #4
    Join Date
    Feb 2002
    Location
    Philadelphia, PA
    Posts
    96
    kstaff,

    I share your sentiment. I left them for reliability issues almost a year ago.

  5. #5
    Join Date
    Apr 2006
    Posts
    758
    you can check cartika , jodohost, erica they have good reputation and provides HSphere

  6. #6
    Join Date
    Nov 2002
    Location
    Missouri
    Posts
    16
    Quote Originally Posted by c3r3br0 View Post
    kstaff,

    I share your sentiment. I left them for reliability issues almost a year ago.
    Thank goodness. I was getting very paranoid there for a while, seriously.
    I've decided to go with Cartika. They seem to come HIGHLY recommended on this board.
    Karen Stafford
    Noteworthy CyberSolutions
    http://www.noteworthycybersolutions.com

  7. #7
    How are you getting on with Cartika?

  8. #8
    Join Date
    Dec 2001
    Location
    127.0.0.1
    Posts
    3,642
    Quote Originally Posted by kstaff View Post
    I've decided to go with Cartika. They seem to come HIGHLY recommended on this board.
    Thank you for your confidence and for your business .

    Quote Originally Posted by kjawaid View Post
    you can check cartika , jodohost, erica they have good reputation and provides HSphere
    I think you mean EIRCA, no?
    Simpli Networks, LLC :: http://www.simplinetworks.com :: Proudly 100% Owned.
    Providing Affordable Managed Cloud/VPS Servers & Server Management Solutions.
    We offer REAL 24x7x365 in-house support - proudly serving our customers since 2005!
    Want to learn more? Give us a call - +1 (844) 4SIMPLI or email sales[@]simplinetworks.com today!

  9. #9
    Join Date
    Apr 2006
    Posts
    758
    Quote Originally Posted by mripguru View Post
    I think you mean EIRCA, no?
    Sorry for the spell mistake

  10. #10
    Join Date
    Nov 2002
    Location
    Missouri
    Posts
    16
    Quote Originally Posted by leoandrews View Post
    How are you getting on with Cartika?
    I actually just now signed up,and am trying to get my account set up. Having a tiny bit of trouble, but the help response has been excellent. Hope to get it done tonight, because my old place is DOWN tonight! I'm sure it's only for a short time, but it makes me anxious. I don't feel like getting frantic phone calls.................
    Karen Stafford
    Noteworthy CyberSolutions
    http://www.noteworthycybersolutions.com

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