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the planet... not worth the hassle?

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Old 07-31-2007, 12:04 PM
Bodeba Bodeba is offline
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Join Date: Jan 2004
Posts: 654

the planet... not worth the hassle?

we have a mailing list with 100,000 subscribers (all completely opt-in)

we ruled out hostgator as they said they will unplug the server as soon as they have recived 2 comlaints regardless of the timespan between the compaints

it is the nature of the e-marketting industry for both the company and the host to receive occasional comlaints despite following canspam and having unscribe links at the top and bottom of sent mails

we need a host with a fair policy on this kind of thing

the planet seem to have quite a fair policy where they actually investigate complaints but ive heard nothing but negative comments about the company for the past year and things seem to be getting worse

we only want one server, it will be quite a high end machine but we need it and the network to be reliable as it will be maxed out for days at a time while it dispatches mail to our whole list


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Old 07-31-2007, 01:10 PM
fitesun fitesun is offline
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Join Date: Sep 2004
Posts: 760
Most us providers do not allow email list servers,so you would look for China/HK servers

Old 07-31-2007, 01:11 PM
steven-v steven-v is online now
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Join Date: Apr 2005
Location: San Francisco, CA
Posts: 1,007
options is only to look for offshore hosting - you will get exactly same treatment anywhere in USA

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Old 07-31-2007, 01:32 PM
JohnCrowley JohnCrowley is offline
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Join Date: Mar 2001
Posts: 1,431
I doubt you need offshore hosting if you're truly running an opt-in list. We have a mailing list service for our clients and send 100,000+ emails a day through many different mail servers in many different datacenters, receive many unsubscribe requests, spam complaints, etc... and as long as they are acted on, nothing is ever risked.

It all depends on how you run your list, and how you respond that makes the difference. If you're not actually sending spam or UCE, and take care of issues as they arise, I would say most DC's would not have a problem with your list.

- John C.

Old 08-01-2007, 03:06 AM
habibjr habibjr is offline
Join Date: Jun 2007
Posts: 24
been with the planet for 2 years..just moved all my servers to alphared & luvin them. They used to have good support, but after the migration with ev1 there tech support went down hill. Recently, it seems like theplanets knows these issues & when I called tech support a few days ago, they seemed to have changed their procedures in answering calls. So, something is going on there & there prices have dropped significantly on servers. I would wait to purchase a server from them, until they get everything together. It seems like alot of there customers are going to softlayer

Old 08-01-2007, 04:07 AM
zildjian2000 zildjian2000 is offline
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Join Date: Mar 2005
Posts: 213
I currently host with theplanet and find them quite good, though at times they are subpar, but overall good. I would give them a shot, though I would wait for one of their promotions.

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