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Understanding and Verifying Uptime Guarantees

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  #1  
Old 07-28-2007, 10:23 AM
everity everity is offline
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Understanding and Verifying Uptime Guarantees


There are two ways to find out the uptime of your host.

1) Many hosts now have an "Uptime Monitored By..." graphic on their web site from a 3rd party uptime monitor, which you can verify as proof of the host's uptime.
2) Open an account with the host and monitor your individual web site.

Don't take the graphic on the host's web site at face value. Be sure you click on it and see how long it has been used to calculate the uptime. Some hosts with frequent downtime simply reset their service each time they have an outage. IMO, 99% uptime going back a year is a much safer bet than 100% uptime going back a week.

So lets say you find a host that has had great uptime for a few years. Its pretty well guaranteed that this host is reliable, right? Not necessarily. Many hosts have their own site monitored, but when you sign up with them your site will probably be on a different server than the one being monitored. Some hosts even go so far as to put their web site on a different host, so that "their" uptime is really another company's uptime.

While not entirely reliable, the uptime graphic on a host's web site is a great starting place for determining the host's uptime. Unfortunately, you can't be 100% sure until you've actually signed up. This is where the second method comes in to play.

1) Do not ever commit to an annual contract if you have never used a service before. Only sign up with a monthly plan or a free trial, if available. This way, if the company proves unreliable for any reason, you are not stuck with them.

2) Sign up directly with a 3rd party monitoring service and have them monitor your web site (rather than the host's site).

3) Give it at least a couple months. The reason you want to wait a few months is because some hosts massively oversell. When you first sign up with these types of hosts everything is great. In time, however, their servers fill up and become overloaded and you begin to experience downtime. If you haven't committed to a contract, you can leave at this point.

If, after a few months, the uptime is still really good, you are satisfied with support, and you feel completely safe with your new host, then you can go ahead and give some consideration to an annual contract to get a discount. (IMHO, contracts are rarely a good idea, even with a discount. Its ok to pay in advance only if you are certain your host will give you a refund should you wish to leave partway through, but that is a different topic.)


Last edited by everity; 07-28-2007 at 10:31 AM.
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  #2  
Old 08-01-2007, 12:17 AM
newbie86 newbie86 is offline
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Thank for your post. It's useful for me.

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  #3  
Old 08-01-2007, 12:56 AM
foobic foobic is online now
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Good advice. Just to take a step back from where everity started:

"Guaranteed" uptime without a service level agreement (SLA) is meaningless and worthless. Even with an SLA such guarantees usually aren't worth much. Read the fine print: would it really make you happy to receive a $10 credit after a week of downtime?

So a good reputation and proven track record of delivering good uptime over a prolonged period is generally better than any guarantee.

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Old 08-08-2007, 10:00 AM
mjulson mjulson is offline
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Can you recommend some monitoring sites/systems?

I'm currently using Moni.tor.us and so far it seems okay except that I haven't figured out how to determine what the downtime was from. I can't see if it was a network issue, a http server error, etc.. It might be possible, I just haven't found it.

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  #5  
Old 08-09-2007, 09:43 AM
stugs stugs is offline
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Quote:
Originally Posted by mjulson View Post
Can you recommend some monitoring sites/systems?

I'm currently using Moni.tor.us and so far it seems okay except that I haven't figured out how to determine what the downtime was from. I can't see if it was a network issue, a http server error, etc.. It might be possible, I just haven't found it.
Check out What's Up from IPSwitch

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  #6  
Old 08-13-2007, 03:48 PM
emenace emenace is offline
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Your website's uptime is very important, if your hosting provider has problems often this will greatly affect the number of visitors you have. That is why checking your host's previous records of uptime, before registering with them, is important.

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  #7  
Old 08-13-2007, 05:27 PM
mdzidic mdzidic is offline
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Try this for free http://host-tracker.com/

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  #8  
Old 08-15-2007, 08:26 AM
BoraI BoraI is offline
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It's not free but try hyperspin.com

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  #9  
Old 08-19-2007, 04:01 PM
human_aim human_aim is offline
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host-tracker.com isn't free as much as i know, try wiperwin.com

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  #10  
Old 08-19-2007, 05:47 PM
mdzidic mdzidic is offline
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Last edited by mdzidic; 08-19-2007 at 05:50 PM.
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  #11  
Old 08-23-2007, 06:10 PM
Sam [Vissol] Sam [Vissol] is offline
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Great post.
I use webhostingstuff.com to monitor my uptime.

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  #12  
Old 08-27-2007, 08:15 PM
RobertMaltby RobertMaltby is offline
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Quote:
Originally Posted by Sam Asante View Post
Great post.
I use webhostingstuff.com to monitor my uptime.
Webhostingstuff.com isn't completely accurate...

I have been using them for 67 days now.. my uptime percent should be 99.97% (25minutes of downtime) but WHS shows 99.93% uptime..


There is 60 minutes in an hour, 24 hours in a day, and 67 days of monitoring... so..
60*24*67 = 96480 minutes total
25 minutes of that is downtime...
so 96455 minutes of uptime
96455 / 96480 = 0.99974087893864013266998341625207
or
99.97% uptime

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  #13  
Old 08-28-2007, 02:22 AM
everity everity is offline
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Uptime trackers are rarely 100% accurate. The reason for this is that they check at intervals. One tracker might check every minute, while another might check every hour.

Lets say you have one that checks every 10 minutes. Your site goes down at 1:48pm and comes backup at 1:55pm, so you had 7 minutes of downtime. It will, unfortunately, show as 10 minutes of downtime instead. When your site was checked at 1:50, it was down, and when checked at 2:00, it was up. This isn't fair, but unfortunately its how most of them work.

Some services check more frequently if your site is actually down, then go back to searching less frequently once it is reported as up. This isn't 100% accurate either because it unfairly favors the host.

In the overall scheme of things, you really don't need to worry about small differences like this. What really matters is the length of history.

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  #14  
Old 09-08-2007, 10:23 AM
Noble Hosting Noble Hosting is offline
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Thx a great host, i would recomend WHS. It works plus they give you a few other things as well like their 'Web hosting code of conduct' scheme.

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  #15  
Old 09-24-2007, 02:41 PM
Telkir Telkir is offline
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Gosh... a very enlightening post, thanks! Call me naive but it wouldn't have occured to me that uptime stats were sometimes manipulated like that.

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