What was your account name? We have RARELY cancelled any accounts without a request (and in all those cases it was due to abuse, etc.). The only times you will not get a refund are if you spam (and even then we usually give refunds just to avoid trouble!).
It is fine if you are do not like our services but please give us the chance to make things right. Did you contact our billing department? To be frank, I find it hard to believe this situation was not taken care of immediatly if you had contacted us.
What server are you on? The only server in the past month with problem has been lion.phpwebhosting.com.
Please let us put you on one of our newer servers for free (2 months lets say?) and then come back here and give a report if there has been any downtime. All our new servers are dual CPU 1 ghz+ servers with 1 gig+ ram and full scsi RAID (hardware not software RAID).
I want to make sure this is resolved properly. If you want to get the ball rolling yourself, just sign-up on our homepage and you'll be put on one of the newer servers.