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Thread: Paypal allows digital theft
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07-27-2007, 01:47 AM #26Junior Guru
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I just wonder if Paypal pay back the customer the money than how about the seller? Will seller money be deducted?
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07-27-2007, 10:12 AM #27Web Hosting Guru
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Get this, during my dispute with PayPal, PayPal took the money out of my account TWICE to refund the buyer. Ya, they took $100 from me, and then a few weeks later took another $100 that I DIDN'T HAVE. Their system forgot it raped me, then came back for seconds. I called them up and said "w-t-f" on the phone. Luckily the paypal agent on the phone was smart enough to see the error, and was able to fix the glitch, but I still lost my original $100.
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07-27-2007, 06:17 PM #28Junior Guru Wannabe
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If you contact Paypal, they tell you of an email address to send a fuller counterclaim to - complaintresponse@paypal.com
Here is what I normally put:
Paypal Case ID: PP-xxx-xxx-xxx
Transaction ID: xxxxxxxxxxxxxxxxxx
Buyer Name: xxxxxxxx
Buyer Email: xxxxxxxxxxxx
Transaction Amount: £1.99 GBP
Transaction Date: 21 Feb. 2006
I am appealing this case as you have not taken into consideration your own terms and conditions.
Your terms and conditions clearly state that only tangible products can be the focus of a buyer complaint, not in-tangible.
MY PRODUCTS ARE DIGITAL, DOWNLOADABLE PRODUCTS AND ARE NOT COVERED BY YOUR COMPLAINTS PROCESS, THEREFORE YOU HAVE BREACHED YOUR OWN TERMS AND CONDITIONS AND I REQUEST THAT ALL MONIES RETURNED TO THE BUYER BE RETURNED TO MY ACCOUNT IMMEDIATELY. FAILURE TO DO SO WILL RESULT IN LEGAL ACTION IN A UK COURT OF LAW.
Regards,
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08-01-2007, 02:10 PM #29Web Hosting Guru
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I'm tempted to send that email, but aren't you afraid they'll shut down your account and keep your assets? I'm sure they would at least freeze my account if I threatened them with a lawsuit.
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08-01-2007, 02:48 PM #30Chief Penguin Chaser
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They breached the contract for which you signed up on. If they close your account with out granting your earned money take them to court.
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08-03-2007, 10:03 AM #31WHT Addict
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There's always regnow.com
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08-03-2007, 01:06 PM #32Web Hosting Guru
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Most likely, this was not a Buyer Complaint, but was instead a chargeback that the customer filed directly with their credit card company. If you locate the case in the Resolution Center of your PayPal account, it should indicate whether it was a "Buyer Complaint" or a "chargeback".
In the case of a chargeback, the credit card issuer takes the money back from PayPal, which is why it is then pulled from your account. You can provide PayPal with additional information to help dispute the chargeback with the credit card issuer, but it is more difficult to win these disputes when dealing with intangible goods.Sell more worldwide! PayPal Website Payments Pro and Virtual Terminal now support 6 currencies and 174 countries
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08-04-2007, 03:56 PM #33Web Hosting Master
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I sell digital goods different way by sending files via email and also asking the customers did they get the files, this way I get a proof of delivery of digital goods and I can use customer reply if the customer file a claim.
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08-05-2007, 03:11 PM #34
Wrong
Paypal has the best solution out there for what they offer. Not everyone wants to hand out credit card information. In fact most don't want to do so for individuals they have no experience with. Why? Because they shouldn't trust them with their CC information. Paypal is (by far) the best way to do things like this, and maintains the best approach to this. THEY store your CC (and private) information so you don't have to worry about it getting used by an unknown 3rd party.
Exactly. Paypal's Buyer Protection does not cover digital goods or services, and rightfully so.
Precisely:
In the case of a "bank chargeback", paypal's policies are out the door, as are your own. You're at the mercy of the individual's CC provider. There's really nothing you can do. Oh, you can TRY to appeal it, but paypal's not going to help you THAT MUCH there.Tom Whiting, WHMCS Guru extraordinaire
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08-05-2007, 09:37 PM #35Web Hosting Master
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What happens to the buyer's PayPal account if they file a credit card chargeback? Anything?
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08-08-2007, 12:37 PM #36Web Hosting Master
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You get dinged for a chargeback fee if PayPal gets hit with a chargeback.
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08-09-2007, 03:33 PM #37Newbie
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E-Gold or Bank Transfer, paypal are friggin useless and I found out the hard way
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08-10-2007, 01:48 PM #38Web Hosting Master
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08-10-2007, 02:21 PM #39Web Hosting Evangelist
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10-11-2007, 02:40 PM #40Junior Guru
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It happened to me again
Somebody bought some adsense sites from me in July and he wrote to me for help in setting them up which I gladly helped him with. I thought all was well. Today I get notice of a chargeback on my paypal account from this guy who is claiming it was an "unauthorized transaction." What exactly does this mean, that anyone can buy digital goods on ebay and then later put in a claim for whatever reason they want and paypal will give them their money back?
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10-11-2007, 02:56 PM #41
Report it to ebay, move on.
Ebay should already know that the transaction was invalid, so just report the transaction as "not paid", and then relist the item
Unfortunately, paypal doesn't cover "unauthorized transactions" in it's TOS, it's assumed you're doing some sort of security and verification checksTom Whiting, WHMCS Guru extraordinaire
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