Results 1 to 7 of 7
  1. #1
    Join Date
    Jul 2004
    Posts
    873

    * rsyncpalace ! :\

    hello
    this is 2 days that i am unable to transfer anythings to my backup account ! it saying Disk is Full :\

    is it just my problem or ... ?

  2. #2
    Join Date
    Mar 2003
    Location
    Canada
    Posts
    9,072
    ... have you tried contacting them?

    If the disk is full, it's probably not just affecting your account.

  3. #3
    Join Date
    Jul 2004
    Posts
    873
    yes but still no answer ,

  4. #4
    Join Date
    Aug 2006
    Location
    Canada
    Posts
    763
    Scott of BQinternet is currently looking at the server. We are merely a reseller and server side issues are out of our control.

    Also, there isn't any pending tickets out there about this issue that we haven't replied to.
    Last edited by -OY-; 07-18-2007 at 04:06 PM.

  5. #5
    Join Date
    Aug 2006
    Location
    Canada
    Posts
    763
    Everything should be working fine now.

  6. #6
    Join Date
    Aug 2006
    Location
    Canada
    Posts
    763
    We are still awaiting Scott to fix this issue permanently. I'll try to get Scott to reply to here.

    I have been working on this issue today, and it seems that the server
    thinks there is less space than there actually is. I think I found the
    problem, and I am working on resolving it. I should know for sure in
    the morning.

    --
    Scott Burns
    System Administrator
    BQ Internet Corporation

  7. #7
    Join Date
    Feb 2002
    Location
    New York, NY
    Posts
    4,618
    Quote Originally Posted by -OY- View Post
    We are still awaiting Scott to fix this issue permanently. I'll try to get Scott to reply to here.
    Hello,

    Due to the popularity of Rsync Palace's recent promotions, the high volume of new backup traffic caused some technical difficulties that may have caused errors for some Rsync Palace users, especially new users. We have restored the system to a normal state, and then made configuration changes to better support the high volume. The storage server and network are more than capable of handling the load, and the configuration changes appear to have resolved the issue. We will continue to monitor the Rsync Palace system and make any other changes necessary.

    To answer some specific concerns that were brought up:
    * Rsync Palace has plenty of free space available. There is no overselling issue.
    * The backup system has been online and responsive during this issue. The problem was that a small handful of users were having trouble adding additional backup data. In effect, the space became read-only for them.

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