View Poll Results: What is your actual average response time to tickets?

Voters
39. You may not vote on this poll
  • Less than 30 minutes

    10 25.64%
  • Less than 2 hours

    7 17.95%
  • Less than 4 hours

    7 17.95%
  • Less than 8 hours

    7 17.95%
  • Less than 24 hours

    7 17.95%
  • More than 24 hours

    1 2.56%
Results 1 to 5 of 5
  1. #1
    Join Date
    Jul 2002
    Posts
    39

    What is your ticket response time metric?

    Obviously, clients like fast support, but what do people seem to be content with? Do they consider evenings and Sundays with more leniency than normal business hours? What is your average response time?

  2. #2
    Join Date
    Jan 2002
    Location
    Melbourne, AU
    Posts
    740

    Re: What is your ticket response time metric?

    Originally posted by justageek
    Do they consider evenings and Sundays with more leniency than normal business hours?
    Something to consider, as as the time of this post, it's 1:30 pm Monday for me, 4:30 am in England and 11:30 pm Sunday evening on the east coast of America.

    The internet does not sleep


    Lats...

  3. #3
    Join Date
    May 2002
    Posts
    542

    Re: Re: What is your ticket response time metric?

    Originally posted by Lats

    The internet does not sleep
    Well said... but then, neither do most computer geeks running hosting companies, so I think the hosting industry will be alright
    Jay » [email protected] • AIM » FDrive Support
    Front Drive™ » Advanced multi-domain solutions
    http://www.frontdrive.com/

  4. #4
    Less than 30minutes is ok, but i think that you'll have more customers if you solve all problems and answer in 15-20 minutes.

    There is no such thing as "normal business hours"

    ok.

    35% - up to 30 minutes
    30% - up to 1h
    25% - up to 2h
    5% - up to 5h
    5% - up to 6h (and never more)
    Last edited by H2; 07-22-2002 at 12:34 AM.
    Alex

  5. #5
    Join Date
    Feb 2001
    Location
    Pakistan Baby!
    Posts
    455
    By the grace of God, I can usually reply within half an hour or an hour. But this never went up then 2 hours.


    -Omair
    36Host.com - reliable & affordable web hosting
    * Providing Affordable Small Business Web Hosting since 2003! *

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