Results 1 to 13 of 13
  1. #1
    Join Date
    Jan 2002
    Location
    Quebec, Canada
    Posts
    465

    Looking for Helpdesk/ticket system

    Hello all,

    I had no luck in installing PerlDesk ticket System on our Plesk equiped server. Issues between Plesk and Perldesk doesn't seem to resolve...

    Is there any other good Helpdesk/Ticket system out there? If yes what are they?

    regards
    PierreB - Montreal

  2. #2
    Join Date
    May 2002
    Posts
    604
    I don't think perldesk should be dependant on the control panel. software. Make sure you configured your mySQL database in the conf.pl, permissions are correct, you have MIME:tools installed, etc... um, well, Good luck. Can you explain exactly what the problem is?

  3. #3
    Join Date
    Jan 2002
    Location
    Quebec, Canada
    Posts
    465
    Everything was installed yet it won't work on a plesk rpm installation...

    but if someone has instruction on how to install it on Plesk PSA 2.5 RPM then I'm willing to try again because the instructions for the standard PSA 2.5 don't work on RPM installations.
    PierreB - Montreal

  4. #4
    Join Date
    May 2002
    Posts
    604
    I will turn this over to someone with plesk...

  5. #5
    Join Date
    Jul 2002
    Location
    Malaysia
    Posts
    698
    Hello,

    If you are not concerning about the pricing,you may try use PHP support desk ( http://www.phpsupportdesk.com ) which you must pay for certain amount to own it.


    So far we don't have any problem dealing with this application.

  6. #6
    Join Date
    Jan 2002
    Location
    Quebec, Canada
    Posts
    465
    Thank you for suggesting it!

    Any others?
    PierreB - Montreal

  7. #7
    Join Date
    Mar 2001
    Posts
    1,434
    One that I use and like is DeskPro
    http://www.deskpro.com/
    It's a little more expensive than some of the others, but has rock solid support and we haven't run into any problems using it.

    John C.

  8. #8
    Join Date
    Jan 2002
    Location
    Quebec, Canada
    Posts
    465
    Yes nice features, but wow the price.
    PierreB - Montreal

  9. #9
    I have plesk and PerlDesk works fine on my system? What is messing up?

  10. #10
    Join Date
    Jan 2002
    Location
    Quebec, Canada
    Posts
    465

  11. #11
    Join Date
    Feb 2002
    Location
    Syracuse, NY
    Posts
    483
    I had perldesk w/plesk setup just fine at one time, my problem is I would like to be able to integrate them together so that our customers would beable to login using there plesk control panel username and passwd rather than having to create a new account. Any Ideas? If not, any helpdesk systems that are allready configured for this?

  12. #12
    Join Date
    Jul 2001
    Posts
    145
    frozen...check this site out http://www.ihelpsupportdesk.com it could help you on what you're looking for. i don't know much about it though so it's best you check it out yourself.
    spam --> /dev/null

  13. #13
    Join Date
    Jul 2001
    Location
    Melbourne, AU
    Posts
    1,392
    Ticketsmith is another good free help desk.
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