Platinum Server Management
Tired of those sleepless nights worrying about your server? Afraid to leave home without your pager? It's time for a change -- Platinum Server Management is your solution!
Based in New Jersey, Platinum Server Management (also known as PSM) is pleased to bring you our 7 years' industry experience, top level systems administrators, and the ability to sleep at night -- all for just $29 per month! Best of all, all of our services are backed by our 30 Day No Questions Asked Money Back Guarantee.
* 24/7/365 USA-Based Technical Support
* 24/7/365 Server Monitoring (5 Minute Intervals)
* Guaranteed 15 Minute Response On Monitoring Alerts
* Within 6 Hour Ticket Response Time Guarantee
Statistically, most tickets are responded to in less than 1 hour
* Within 24 Hour Ticket Resolution Time Guarantee
Statistically, most tickets are resolved in less than 3 hours
* UNLIMITED Admin Work Time - UNLIMITED Ticket Creation, all for only $29/month!
* Backend Server Software Upgrades
Kernel, Apache, PHP, Exim, cPanel, etc.* WHM / cPanel Technical Issues
Updates, patches, tweaking, setup, configuration, etc.* 3rd Party Software Installation
Fantastico, RVSkin, Ruby on Rails, URCHIN, Zend Optimizer, GD, ImageMagick, etc.* Initial Server Setup
If you have a new server, we'll setup and configure the server completely from scratch to get the server ready for your use!* Server Backup Restoration
If your server requires a restore, we'll restore all of your backups returning your server back to normal.* Disaster Recovery & Hack Recovery
If your server is crashed or hacked, we will determine the cause and rebuild your system from backups.* Server Migration
If you are moving accounts from one server to another, we will migrate them for you from the old server to the new server.* System Security, Optimization, and Hardening
This procedure includes:
* Rootkit Hunter
* Securing and Upgrading of SSH Server
* APF Firewall (CSF Firewall can be installed upon request instead of APF)
* Anti-DoS Configuration for APF Firewall
* Brute Force Detection (BFD)
* Log Analysis Software Installation
* System Integrity Monitor (SIM)
* System Priority (SPRI)
* Secure and Optimize Apache (HTTP)
* MySQL Optimization
* host.conf Hardening
* nsswitch.conf Modification
* sysctl.conf Hardening
* FTP Hardening
* Removal of Unused Software
* Removal of Old Logs
* Shell Fork Bomb/Memory Hog Protection
* Root Login Email Notification & Logging
* TMP Directory Hardening (/tmp, /var/tmp, /dev/shm)
* Password Scanner
* Firewall Admin
. . . . plus more!
Where Do I Signup?
Ready to signup?
To signup securely today, Visit: https://www.platinumservermanagement.com/signup.html
We accept PayPal, Visa, MasterCard, American Express, and Discover!
Private Label Reseller Program
Do you sell or resell cPanel dedicated servers and want them managed?
With PSM's Reseller Program, you can resell our services under your own brand! Perfect for selling fully managed servers without doing any work! We will provide your customers with access to our state-of-the-art custom helpdesk with our service and our staff. The difference: We'll brand it with your name, your domain, and your company logo!
Just $19 per month per server -- Same features, same service, same results as our normal packages!
Questions? Contact Us!
Please check out our FAQ below for answers to commonly asked questions.
Toll Free Phone: 1-877-898-1423
Sales Email: firstname.lastname@example.org
(PM's are not checked regularly, so please either Call us or Email us)
Frequently Asked Questions
How can I be sure you are trustworthy?
Do you provide support for complex technical problems as well as simple technical problems?
Our system administrators are capable of tackling any type of technical problem regardless of it's complexity. Naturally complex technical problems may take longer to resolve than simple technical problems, but we absolutely do provide support for both simple and complex technical problems.
Do you offer one-time services?
No, but since we do not have any contract, feel free to signup for 1 month only. Our price for the entire month is probably cheaper than any other competitor's one-time service or hourly rate anyway.
I like what you have to offer, but how do I know it's real?
Think about it this way, we offer a 100% unconditional 30 day money back guarantee, no setup fee, no contract, no hidden fees; we have nothing to gain, and you have nothing to lose if our service is not top-notch!
Why do you only support Linux operating system with CPanel control panel?
In this industry, nobody can be a jack of all trades, unless they are a master of none. Our company and employees have worked with servers running Linux and CPanel exclusively for many many years. We prefer to specialize in a specific area and be confident we can fulfill all of your technical support requirements.
Why don't you offer pro-active updates?
We do not offer and do not recommend proactive updates for anyone for 2 main reasons. First, most clients do not like anyone going into their server and arbitrarily making changes, installing/updating software, even if the intent is for their own good. Many feel this is an invasion of their space, even if it's trying to help them. Second, most updates that are released should not be applied right away anyway. Most newer versions of backend server software create complications with many user programs, until the developers release corresponding updates. For example, if you are running a program that only works with PHP 4 and we upgrade you to 5, then you realize an important program stopped working, you won't be thankful that we upgraded it, rather you will be frustrated that your program stopped working, and moreover even think we broke it. Of course the backend software can usually be downgraded without any problems, but it's much better to simply apply the updates when the client requests them.
How am I supposed to know when a newer version of security or backend software is released?
Inside our Client Login, we have a news section. In this section, we post any updates that are released and give you the option to request it or not. We also email our clients when a new post to this section is made. We suggest anyway that all clients open a ticket regularly at least once per month and request we review the system's logs, directories, and check for updates. We'll then let you know our recommendations on what should be upgraded or not, and you can them make your informed decision. You do not need any server knowledge or server experience to do this, it's as simple as opening a ticket regularly asking us to upgrade your software, we do the rest.
How long does it take to respond to a ticket?
Statistically, most tickets are answered within 1 hour, and resolved within 3 hours. However, the truth of the matter is, this question does not have a simple answer. A resolution to a ticket all depends mostly on the complexity and urgency of it. You will see some tickets resolved within minutes, and others within hours.
Do you offer any trial period?
We currently do not offer trial periods since we offer a 100% unconditional money back guarantee for the first full 30 days of service. If you are not completely satisfied, simply request a refund within the first 30 days of service, and we'll gladly do so.
Is my information kept secure?
Absolutely yes. All server information and passwords are transmitted through our 128 Bit SSL Certificate. Passwords and related sensitive details are never sent via email. Also, all information provided to us is visible by our technicians on an as needed basis only, they will only see the login to the server that you open the ticket for, they cannot see it at any other time nor browse through our login information database.
Are there any catches, hidden fees, contracts or setup fees?
No, no, no, and no.