Bobcares is the leading provider of professional 24/7 technical support, product development and phone support for Web Hosts and Data Center.
Bobcares unique Global model allows Web Hosts to provide a seamless American interface and cost effective Indian Engineering expertise to their customers.
Bobcares team, of over 280 engineers, monitors and supports over 3.5 million web sites, serving more than 90 Web Hosts and data centers. Bobcares engineers routinely maintain, monitor, fix and secure servers at Network Operating Centers.
1) American Phone Support
Operating from Bobcares Phoenix (Arizona) facility, customers receive superior Tier 1 Phone Tech Support delivered by American Customer Service Reps.
2) Server Management
Server administration services include Server Upgrade, Performance tuning, scripting, system software installation and configuration.
3) Helpdesk Management
A positive technical support experience will enhance brand loyalty. Top notch engineers in our Indian centers are trained in rapid problem-solving techniques that reduces cancellation and generates customer delight. All helpdesk queries have a one hour response-time and six hour resolution guarantee.
4) Security Management
Security management services include security audits and reports, patch management and corporate security measures such as intrusion detection, virus and malicious code protection, Operating System security support, networking and firewall administration.
5) Dedicated Administration Facility (DAF)
The DAF model is ideal for customers who require an offshore team of specialized engineers infrastructure and resources for meeting specific business goals, such as technical support or software development.
When you contact a DAF, Bobcares invest for you in trained staff, technical and physical infrastructure. The dedicated team is an 'extended' team that is trained in your line of business and supplements other teams you may have. Ideal for Data center and midsize web hosts.
6) Migration Management
Transfer accounts between servers and control panels with minimum downtime.
7) Remote Monitoring and Management
Ensure minimum downtime for your business. Bobcares engineers monitor your network, manage, resolve and report issues.
What differentiates Bobcares ?
(a) Over 7 years of experience in the hosting industry.
(b) Highly trained and experienced engineering graduates maintain servers.
(c) Extensive inhouse knowledge base maintained over the past 7 years.
(d) Scalable support – Team grows with your business.
(e) Proactive server administration.
(f) World-class infrastructure:
* 12800 Sq.ft. Office facility fully owned and operated by Bobcares.
* Redundant power. 24/7 chiller air-conditioning for optimum working condition.
* 24/7 internet connectivity through redundant radio link and
underground leased line.
* Live Chat 24/7
AIM : dedsupport
MSN : email@example.com
YMessenger : bobcaresbobcares
ICQ : 174366339
* Phone 24/7
Toll Free Number: 800 383 5193
For more details visit our site and interact with our sales executive through Live Chat