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07-18-2002, 08:25 AM #1New Member
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cancelling subscriptions with mchost!
Call me a bad customer but I have been asking for well over 2 weeks now to have my account cancelled and a refund for being accidentally billed as it hasnt been cancelled despite it being twice assured it was done.
Submitting tickets to the billing section of mchost seemingly just get ignored, I dont know what to do?
I dont want to start getting into legality of things, but after being patient for 2 weeks and not getting any responses except saying "this ticket has been forwarded to Marc" no responses have been given since the original response saying it had been cancelled which it hadnt.
Has any one else had this problem?!?! I am becoming very annoyed and legal advice (small claims court) seems like the only viable option.
h4hosting
Charlie
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07-18-2002, 08:29 AM #2Web Hosting Master
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Mchost uses Paysystems.com as their credit card processing partner. You can cancel your own account at - http://secure.paysystems1.com/cardholder
• WLVPN.com • NetProtect owned White Label VPN provider •
• Increase your hosting profits by adding VPN to your product line up •
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07-18-2002, 08:30 AM #3New Member
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Cool i think i will do that but I want some compensation from mchost not least an apology and refund.
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07-18-2002, 01:06 PM #4Web Hosting Master
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Re: cancelling subscriptions with mchost!
Originally posted by h4hosting
Submitting tickets to the billing section of mchost seemingly just get ignored, I dont know what to do?Marc Wyss - marc@mchost.com
MCHost Inc - Experts in Private Label Reseller Plans
http://www.mchost.com
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07-18-2002, 06:06 PM #5Junior Guru Wannabe
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Re: cancelling subscriptions with mchost!
Originally posted by h4hosting
Call me a bad customer but I have been asking for well over 2 weeks now to have my account cancelled and a refund for being accidentally billed as it hasnt been cancelled despite it being twice assured it was done.
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07-18-2002, 06:20 PM #6Web Hosting Master
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Re: Re: cancelling subscriptions with mchost!
Originally posted by justageek
I had this problem, too. But instead, it went on for two months. They continued to bill me and did not make corrections for previous invalid chanrges. I eventually had to take it up with Paysystems.com• WLVPN.com • NetProtect owned White Label VPN provider •
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07-18-2002, 06:24 PM #7Web Hosting Master
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yea that's true.. you guys should read your emails more often.. the first email you get after using paysystems is an invoice which contains that link.. doh!
I have servers at: NetDepot/GNAX (A), SoftLayer (A), LiquidWeb (B+), DedicatedNow (B+), Nectartech (B) and more!
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07-18-2002, 06:31 PM #8Junior Guru Wannabe
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Originally posted by universal2001
yea that's true.. you guys should read your emails more often.. the first email you get after using paysystems is an invoice which contains that link.. doh!
"The charge will appear as PaySystems.com, Inc. on your credit card statement. You may review order status online 24 hours a day, 7 days a week by visiting http://secure.paysystems1.com/cardholder"
That doesn't indicate anything about using Paysystems to cancel your account. That's the host's responsibility, otherwise they would direct you to Paysystems in the first place.
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07-18-2002, 06:34 PM #9Web Hosting Master
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Originally posted by justageek
The e-mail I got had this in it:
"The charge will appear as PaySystems.com, Inc. on your credit card statement. You may review order status online 24 hours a day, 7 days a week by visiting http://secure.paysystems1.com/cardholder"
That doesn't indicate anything about using Paysystems to cancel your account. That's the host's responsibility, otherwise they would direct you to Paysystems in the first place.
It's your money - it's your responsibility.• WLVPN.com • NetProtect owned White Label VPN provider •
• Increase your hosting profits by adding VPN to your product line up •
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07-18-2002, 06:35 PM #10Junior Guru Wannabe
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Originally posted by Aussie Bob
It's your money - it's your responsibility.
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07-18-2002, 07:23 PM #11Newbie
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Re: Re: cancelling subscriptions with mchost!
Originally posted by Kiwi
They haven't been ingored, but we had a corrupt ticket database yesterday early morning, which caused the replies to get lost. Your payments have already been cancelled and refunded.
It would be nice to know...If you are too busy to laugh, you are too busy.
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07-18-2002, 07:40 PM #12Web Hosting Master
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h4hosting: I have refunded the past 2 months for you instead of the 1 you have requested. If anyone else has billing questions/issues, please direct them to the helpdesk, we won't be discussing billing issues on public 3rd party forums.
Marc Wyss - marc@mchost.com
MCHost Inc - Experts in Private Label Reseller Plans
http://www.mchost.com
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07-18-2002, 08:18 PM #13Newbie
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Originally posted by Kiwi
h4hosting: I have refunded the past 2 months for you instead of the 1 you have requested. If anyone else has billing questions/issues, please direct them to the helpdesk, we won't be discussing billing issues on public 3rd party forums.
I too, have ben notified that my 2 months have been refunded. Thank you for the follow-up. (Note to readers: McHost was good to me while I was with them, but my business outgrew the account I had. I now have two dedicated servers of my own that I am managing. The only problem I ever had with the crew at Mchost was this billing problem that has now been straightened out. So, if you are considering McHost for your hosting needs, please don't let this thread scare you away.)If you are too busy to laugh, you are too busy.
Visit the Beaches & Towns Network
http://www.OC-USA.com
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07-18-2002, 10:52 PM #14Newbie
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Better answer directly
I am not used to public complaints, but reading this thread and the replies I felt I should add the facts.
Complaints sent to Marc, went non answered for weeks and when I check, he is answering here not on his helpdesk tickets!!
I decided to move and I did.
Sent an email to Marc and cc billing to cancel my account, no reply!!
Iniated a ticket, days later, Marc close the ticket by requesting the registration number (although I put all other information of the account in the ticket). I reopen the ticket and put the reg #.
Days later, ticket system down and reset.
I reopened a new ticket with complete information and with priority 1. After 24 hours, the ticket is not answered and when I came to this forum I saw Marc is online and I find this thread and Marc reply here to similar cases!!
I did what it takes from paysystems, but in my opinion, customers worth more respect than what MCHost is offering and I wouldn't blame other colleagues for public complaints because they were at least able to get answers. I didn't get my answer!!!
Up to you to judge if I am a bad customer.
Thanx
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07-18-2002, 10:56 PM #15Web Hosting Master
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Re: Better answer directly
Originally posted by Nara
when I came to this forum I saw Marc is online and I find this thread and Marc reply here to similar cases!!Marc Wyss - marc@mchost.com
MCHost Inc - Experts in Private Label Reseller Plans
http://www.mchost.com
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07-18-2002, 11:09 PM #16Newbie
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Your billing departement didn't reply that's first.
And second, you are the one when closed my original ticket, so you do reply at least sometimes.
Better to admit mistakes than to give non convincing reply!!
We all know that sometimes we do mistakes. I usually offer an appology first for my mistakes then try to justify why they happened!
Marc, thanx for the super fast answer by the way to this post!
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07-18-2002, 11:12 PM #17Web Hosting Master
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Originally posted by Nara
And second, you are the one when closed my original ticket, so you do reply at least sometimes.Marc Wyss - marc@mchost.com
MCHost Inc - Experts in Private Label Reseller Plans
http://www.mchost.com
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07-19-2002, 12:40 PM #18Newbie
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If I had the choice, I would answer a ticket with priority 1 on my helpdesk before replying in a third party forum as you call it Marc. By the way, ticket still open until now (2 days and count on).
When I give priority to my helpdesk, my customers will find it more suitable than public complaint!
Just an opinion.Znom.co, Register a domain, privacy protection included, Powered by opensrs
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07-19-2002, 03:01 PM #19Disabled
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Originally posted by justageek
The e-mail I got had this in it:
"The charge will appear as PaySystems.com, Inc. on your credit card statement. You may review order status online 24 hours a day, 7 days a week by visiting http://secure.paysystems1.com/cardholder"
That doesn't indicate anything about using Paysystems to cancel your account. That's the host's responsibility, otherwise they would direct you to Paysystems in the first place.
You PAID for hosting and proper handling of billing. It is the host's responsibility to get it right. You should NEVER have to deal with a host's credit processor; and no host should expect you to either. If they do, go elsewhere.
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07-19-2002, 09:42 PM #20Web Hosting Master
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Originally posted by chrisb
You are absolutely correct! It does NOT say anything about going to Paysystems to cancel your account. Why would it? This is not the normal way to cancel. You cancel with your host, not the credit processor.
You PAID for hosting and proper handling of billing. It is the host's responsibility to get it right. You should NEVER have to deal with a host's credit processor; and no host should expect you to either. If they do, go elsewhere.
If you're familiar with that aspect of credit card management, you'll know that the Paysystems.com page allows clients to edit details of their account. Like - their email address and change of address and credit card details etc. This saves us a LOT of time by the clients managing and editing these details themselves. It's all part of the Paysystems.com service and why we spend hundreds of dollars a month for such a service.
It's a very good interface where the client can self-manage certian aspects of their account. They can even cancel all future recurring payments, thus giving them the POWER over their own recurring payment. They should inform the clients better in the auto-email that comes back when a client uses Paysystems.com to setup their account.
We make sure the client knows about this feature in their welcome email [and all hosts should too] which points them to - http://httpme.com/showthread.php?threadid=189. Almost everyday we have clients who change their details, like email address, credit card numbers etc. They may have a new credit card due to their credit card being stolen etc. They simply input the new number and expiry date and the system updates their account.
I must say from a host's point of view, this self management interface gives the clients too much POWER and that's not something that most hosts look to provide. But I am yet to hear 1 complaint about this interface from any of our clients.• WLVPN.com • NetProtect owned White Label VPN provider •
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07-22-2002, 04:51 AM #21WHT Addict
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The internet makes it all to easy to accept credit card payments through a browser. If hosting companies were required by law to get their own merchant accounts, competition in the hosting "business" would probably drop off by 75%.
Sure, it's convenient to have a third party handle all the "paperless work" and do the job the in-house accountant used to do. And for start-ups "companies" (many of whom don't seem bright enough to know what a ledger book is) it saves a lot of money. In most other non-web businesses, people don't even think about starting out unless they have funds to cover every conceivable contigency for the first few years.
On the web, any dingbat can sign up for accounts at many of these "secure" third party processors.
Internet sites BRAG: "Start your own web hosting business for less than $50".
Just look at this hogwash from mewebhost:
JUST WHY ARE more and more people profiting this very minute from ME Webhost? Simple: We can put anyone in the hosting business overnight.
You create your own hosting packages to sell.
You decide what prices to sell them at.
You keep 100% of the money.
AND THERE's MORE... You get a ready-made business you can start marketing immediately. We give you account management features plus free website marketing technology to help you get where you're going -- faster. Take a look:
You get PRE-FAB business templates.
You get your own private label hostname.
You get powerful marketing automation tools.
And that's only the tip of the iceberg! You can offer your clients more than 37 different tools via their own full-featured Mission CRITICAL Control Panel to keep them "happy customers".
Plus you get your own "Master Control Panel" where you can manage your own web preferences, your clients, and your reseller account.
====================================
This bubble is going to burst big time for those of you who are fly-by-nighters. It won't be much longer either.
I say to you, good riddance. Go get a real job.Mothers of the world unite! Spank your sons and make them quit fighting...