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[For Hire] Customer Service Representative :: 4 years Exp

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Join Date: Mar 2007
Posts: 6

[For Hire] Customer Service Representative :: 4 years Exp

Hello All,

I'm an experienced Customer Service Representative. I've more than 4 years of experience in Customer Service (Webhosting) where I was taking care of

- Level I Support
- Customer Service
- Pre-sales & Post sales
- Live Chat Support
- Billing Support

(Through help desk, live chat and support forum.)

I'm good in managing hosting accounts through control panels like cPanel (Excellent knowledge in cPanel and WHM), Plesk, Ensim etc. I'm familiar with Modernbill, WHMAutopilot, WHMCS & ClientExec billing control panels. Also I've experience in managing recurring payment subscriptions through Paypal, Worldpay & 2CheckOut.

My current responsibilities include..

>> Handle level I support issues like
* Mail issues and common error massages
* Enabling/Disabling of reseller privileges
* Ownership issues of resold accounts
* SSL installation
* Assigning/Removing of Dedicated IP addresses & Issues related to dedicated IP
* Setting up private name servers & DNS Zone edit
* rDNS configuration
* Correcting Domain Name resolution problems
* Enabling/Disabling Shell access
* Disk quota modification issues

>> Answers to pre-sales, post sales and Customer service issues like
* Give information about plans, prices, features, addon service and other queries
* Assist customers for upgrading/downgrading, enabling addon services, account transfer etc.
* Verify new orders and Setting up new accounts

>> Billing issues such as
* Monitor & verify payments
* Suspend/Unsupend the non paying accounts
* Invoicing
* Manage payment subscriptions & Refunds

I'm planning to work from home because I've computer with power backup and broadband Internet connections in my home so that I can work in any shift timing. I'm ready to sign contract with you [SLA & NDA]. I'll make myself available for a personal interview on any day at any time.

You can contact me at
AIM : netzonmagic

Thread Summary Please be aware that every offer has limits beyond what is displayed in the thread. You should visit the site advertising and read any Terms of Service or Acceptable Use Policy they have in place. If you can't find answers on how they measure what you're purchasing, ask. If the offer or request doesn't regard some type of hosting, you still need to research beyond what’s printed in the ad.
  • Research any provider to know what limits are in place, especially with any offer concerning disk space and/or bandwidth. These are generally defined in the TOS or AUP.
  • Read provider reviews. If you find no reviews, create a thread and ask for others' first-hand experience with the provider.
  • If you're unsure on the exact details of an offer - ask. Simply respond to this thread and ask the provider for clarification.

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