[Well Experienced] Customer Support Engineer (L1 & L2)
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I am currently seeking part time/full time job with an established webhosting company.
I have 4 years of experience in the hosting and technical industry working remotely for large webhosting companies.
I am infact seeking any position at any possible shift timings.
You can contact me via email or PM or phone.
If you would like to speak over the phone then email me to get my number.
A career track position in a well known leading company, where I can use my skills and experience to increase productivity and profitability of the company and to enhance sales with innovation and commitment.
To grow with the rapid developing technologies and to achieve excellence in my career to provide utmost commitment and dedication in a professional and career oriented organization, which will offer a challenging and motivating environment.
To further my technical skills, solve interesting challenges, and master systems administration in a large environment.
To have a complete general knowledge of every aspect of hosting, including, but not limited to; support, sales, customer service, and billing.
HostDesert: Technical Support
Remote Online Based From June 2005 to April 2007.
I worked here as the only technician handling server restarts, tickets, and live chats. Restarted various services on servers with high loads and running backups. Remotely rebooted downed machines and provided contact with local datacenter technicians.
Remote Online Based MArch 2005 to June 2005.
one of two customer service/sales representatives handling live chats, phones, and helpdesk tickets Monday through Friday. Handled large amounts of ticket inquires daily, along with live chats with sales and customer service questions.
Fungamespk: Co-owned & administrator
Setup a dedicated Game Server and managed.
B.C.S (Hons.)4 Years
Bachelors of Computer Sciences.1997-2002 Allama Iqbal Open University.CGPA = 3.04/4.0
F.Sc. (Pre. Engineering) H.S.S.C.1995-1997 Marks = 796/1100
English Proficiency Course. Beacon House English School.
Matriculation S.S.C. 1993-1995 Scores: (65.10%) Board of Intermediate and Secondary Education.
Website Developer Certificate. March 1st, 2002. Awarded for the completion of Website Developer Certificate Program.
Microsoft Certified System Engineer.2007 (MCSE)For more expedient skills in Computer Hardware.
Microsoft Certified Professional April, 2007 Microsoft. (MCP)
• Possesses strong analytic abilities and computer skills.
• Enjoy the challenges of a fast paced work environment.
• Meet the demand of heavy work consistently.
• Work well with diverse personalities. Activate strong
interpersonal abilities to maintain
communication, resolve problems creatively.
• Performs as a dedicated and cooperative team player
focused on exceeding objectives.
• Sound command on operating & configuring and
troubleshooting the catalyst switches and Cisco routers.
• Good handling on configuration of VLANS
• Handsome grip on routing configurations.(Static & Dynamic
(IGPs & BGPs))
• Configure Route Distribution.
• Sophisticated dealing with ACL configuration on routers.
• Leased line configurations and troubleshooting.
• ISDN configurations and FRAMRELAY configuration.
• Practical training for different types of CISCO equipped
• Configure DNS Server in Linux.
• Configure DHCP Server in Linux.
• Configure FTP Server in Linux.
• Configure Mail Server (send mail) in Linux.
• Configure Proxy Server (Squid) in Linux.
• Configure SSH Server in Linux.
• Configure Samba Server in Linux.
• Configure Network Services and Administration in Linux.
• Configure Firewalls (IP Table) in Linux.
• Configure Web Server in Linux.
• cPanel, DirectAdmin, Plesk, LxAdmin, WHM, HyperVM,Nagios
Experienced with resolving large amounts of customer service tickets in a timely manner,
as well as the proper etiquette in responses.
Experienced in doing sales via any form of advertisement,
as well as technical-oriented sales via tickets/chats/phones.
Individual experience in billing softwares such as ModernBill, ClientExec, and more.
Can manage billing schedules and much more.
ü MS OfficeXP
ü Macromedia Flash MX
ü Macromedia Dreamweaver
ü Media Solutions
o TCP/IP Windows & Linux based.
o LAN Wiring
o Network Administration
o Server Management
o Internet Distribution (DSL, Satellite T1 & T3)
o Wireless LAN Configuration
o Load Balancing.
ü Hardware (Troubleshooting & Management)
o Computer Hardware Troubleshooting
o Networking Accessories Troubleshooting
o Storage Devices Troubleshooting(IDE & SCSI)
o Display Devices Troubleshooting
o Portable Devices (Laptops, Notepads)
o Printing Devices Troubleshooting
o Standard Input Devices
o Data Recovery.
ü MS Windows 2000, XP, Server 2003.
ü Linux (SuSe).
ü Linux (Fedora) Server Edition.
ü Linux Redhat 9.0
ü Solaris Operating System, SPARC® .
ü Sun JavaTM Desktop System.
Web Projects: www.digitaaldreams.com
This eCommerce Website, the biggest software house in town, developed under the concept of n-tier programming by using the combination of
ASP & MS Sql Server. Credit Card acceptance facility is also provided with the help of 2Checkout.com.
Other Web Projects are:
ü (An E-Commerce Website)
Web Languages ASP.NET, ASP 3.0, PHP, JSP & Servelets,
Operating Systems Linux (RedHat, Susi, Mandark) & Microsoft
Databases MS Sql Server, MySQL Server, MS Access, Perl DBI
and Cold Fusion
Web Servers Apache, IIS 6.0, Jakarta Tomcat, JSWDK and
Graphic Packages Adobe Photoshop, Corel DRAW,
Macromedia Dream Weaver, Macromedia
Flash, Macromedia Fireworks, Adobe Page Maker.
Others Adequate experience in Personal Computers,
and upgrading. Installation of Operating systems like Linux
Enterprise, Solaris, Windows 2003 Server) and Applications
Server, Mail Server, DNS Server, DHCP Server and Proxy
Server (Squid &
ISA). Installation of all multimedia Kits.
I can also give you personal references upon request.