hosted by liquidweb

Go Back   Web Hosting Talk : Advertising Forums : Employment Offers & Requests : Employment / Job Requests : Seeking FT/PT Employment - Technical Support 1/2, Customer Service, and more!

Forum Jump

Seeking FT/PT Employment - Technical Support 1/2, Customer Service, and more!

Reply Post New Thread In Employment / Job Requests Subscription
Send news tip View All Posts Thread Tools Search this Thread Display Modes
WHT Addict
Join Date: May 2003
Location: Texas
Posts: 144

Seeking FT/PT Employment - Technical Support 1/2, Customer Service, and more!

Hello WHT,

I am currently seeking part time/full time employment with an established webhosting company. I have 6 years of experience in the hosting and technical industry working remotely for large webhosting companies. I am 20 years old and currently attending ITT Technical School for Computer Science/Networking.

I am infact seeking a graveyard position if at all possible, but am willing to accomodate other shifts. You can contact me via email or PM. If you would like to speak over the phone, please PM me requesting to speak with me over the phone and I will provide a phone number in which you can reach me at.

Below is my resume. Please no replies on this thread.

Jesse Asklund

email: saintagex[at]
AIM handle: LordSainTCNT


To further my technical skills, solve interesting challenges, and master systems administration in a large environment. To have a general knowledge of every aspect of hosting, including, but not limited to; support, sales, customer service, and billing.

Work Experience

Vortech Hosting - Technical Support
Online Based / January 2007

Worked as the only graveyard technician handling server restarts, tickets, and live chats. Restarted various services on servers with high loads and/or running backups. Remotely rebooted downed machines and provided contact with local datacenter techs. (Worked in an hsphere environment here)

HostingZoom - Customer Service/Sales
Online Based / April 2006

Was one of two customer service/sales representatives handling live chats, phones, and helpdesk tickets Monday through Friday. Handled large amounts of ticket inquires daily, along with live chats with sales and customer service questions.

MICFO LLC - Level 1/2 Sales/Billing/Support/Customer Service
Online Based / January 2006

Was the only US tech on board handling all departments level 1-2. 100+ tickets/day - 50+ calls/day - 20+ chats/day. Gave me alot of experience in multi tasking in multiple areas.

HOSTGATOR - Chat Support / Customer Service / Sales
Online Based / June 2005

Handled chat support/sales via Timpani (live person).

ALPHARED - Technical Support / On-call support
Online Based / July 2005

Was an on-call basis tech installing software, updating software, and doing other technical oriented needs. Very professional datacenter who needed some additional remote work help, which I managed.

HOSTDIGIT - Owner/Founder
Online Based / January 2005

Owned and operated hostdigit, was founded for the purpose of shared hosting until it moved on to doing dedicated servers, and only dedicated servers. Resold from various DataCenters such as BurstNET, ThePlanet,, Savvis, and more top datacenters. Specialized in sales and some marketing.

SUCCESSFUL HOSTING - Level 1/2 Technical Support
Online Based / May 2005

One of many tech support personel, provided ticket support, live support, and email support on an hourly basis. Solved up to Level 2 Support problems and concerns in a linux environment with webhosting. Worked with various programs such as Alabanza, Hsphere, Kayako, Live Support to solve various problems with customers.

DECENTRACK - Level 1/2 Technical Support
Online Based / January 2005

Lead tech support, handled web-based server reboots for dedicated server customers. Worked with apache, dns, bind, smtp and other programs to repair problems with customers needs. Worked with cpanel, fantistico, and other offbrand control panels. Also worked with live support, ticket support, and email based support. *Note: Very light working with bind/smtp*

LUCIDGAMING - Owner/Founder
Online Based / December 2004

Owner and founder of lucidgaming gameservers. Constructed a lively gameserver business starting with very few dedicated servers and very few customers. Hired sales and support staff to handle sales/billing/support related issues that needed to be taken care of. Eventually company grew to over 40 active gameserver customers and hired a working staff. *Company Over, Bad Market*

SERVERREALM - Co-Owner / Support / Sales
Online Based / September 2002

Co-founded serverrealm gameservers. Helped create the business by doing sales, and basic server setup to enhance my knowledge with linux-based systems. I began doing alot of server work based on this company and eventually my partner and I sold the company to a user found on webhostingtalk.


Central High School, Computer Science., 2003-2005
Computer science and general knowledge.

ITT Technical School, Computer Science/Networking., 2007-Present
Computer networking, CISCO, computer science.

Academic Projects

Took classes such as accounting, business marketing, marketing essentials, and intro to business 1 & 2.

Academic Coursework

Used all of microsoft based software, as well as quickbooks, and marketing strategies for the web industry. Completed taxed-based paperwork for testing purposes to learn how taxes work.

Independent Technical Study

Joined FBLA (Future Business Leaders of America) for 2 years which included trips to various businesses who were built by entrepeneurs and learned how they marketed, created, and ran their business sucessfully.


Customer Service -
Experienced with resolving large amounts of customer service tickets in a timely manner, as well as the proper etiquette in responses.

Sales Management -
Experienced in doing sales via any form of advertisement, as well as technical-oriented sales via tickets/chats/phones.

Billing Management -
Individual experience in billing softwares such as ModernBill, ClientExec, and more. Can manage billing schedules and much more.

WWW Servers -
Apache 1.3.x/2.0.x/Latest
Networking -
Telnet, FTP, DNS, ifconfig, netstat, HTTP
Mail -
SMTP, POP, Sendmail (lightly)
Admin Tools -
top, traceroute, ping, webmin
Backup -
Security -
SSH, Some IPtables, Some port scanners
Graphics -
Adobe Photoshop, MS Office
Databases -
Some MySQL
Other -


HostingZoom -
aim: ZoomKiet

Micfo LLC -
aim: Micfo Group

AlphaRed -
aim: SanduvalAlphaRed

SuccessfulHosting -
aim: alexanderbrecher

ServerRealm -
aim: x2qwik

I also have personal references that I can provide upon request.

Thread Summary Please be aware that every offer has limits beyond what is displayed in the thread. You should visit the site advertising and read any Terms of Service or Acceptable Use Policy they have in place. If you can't find answers on how they measure what you're purchasing, ask. If the offer or request doesn't regard some type of hosting, you still need to research beyond what’s printed in the ad.
  • Research any provider to know what limits are in place, especially with any offer concerning disk space and/or bandwidth. These are generally defined in the TOS or AUP.
  • Read provider reviews. If you find no reviews, create a thread and ask for others' first-hand experience with the provider.
  • If you're unsure on the exact details of an offer - ask. Simply respond to this thread and ask the provider for clarification.

Sponsored Links
Web Hosting Master
Join Date: Nov 2004
Location: Canada
Posts: 1,354
Hi Jesse,

What are you expecting in terms of pay?

ServerTag Technologies - Everything you need for hosting activity
A Canadian company providing top notch site hosting, servers and colocation services

WHT Addict
Join Date: May 2003
Location: Texas
Posts: 144
Dropped you an Instant Message.

Sponsored Links
WHT Addict
Join Date: May 2003
Location: Texas
Posts: 144
I am still looking for employment, you can contact me at any method above


Related posts from
Title Type Date Posted
US Consumers Would Rather Visit the Dentist Than Call Customer Service: CorvisaCloud Web Hosting News 2013-10-29 13:49:07
Codero Hosting Names Former Rackspace VP Support COO Web Hosting News 2013-10-02 15:17:34
100 Percent of Customer-Facing ServInt Staff Obtain cPanel Certification Web Hosting News 2013-09-25 11:25:48
SunGard Availability Services Launches Managed Oracle Services Web Hosting News 2013-06-05 10:11:40
iWeb Names Industry Veteran Elya McCleave VP of Services Web Hosting News 2013-04-12 14:20:43

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes
Postbit Selector

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is Off
HTML code is Off

Forum Jump
Log in with your username and password

Forgot Password?
WHT Host Brief Email:

We respect your privacy. We will never sell, rent, or give away your address to any outside party, ever.

Web Hosting News:
WHT Membership
WHT Membership



Welcome to

Create your username to jump into the discussion! is the largest, most influentual web hosting community on the Internet. Join us by filling in the form below.

(4 digit year)

Already a member?