LightningServers.Net also hosts me (AllXP.Com, still very much in development, pardon it's barrenness, LOL), and I've gotten to know Drew, the main Tech guy, quite well. Let me assure you, he is DETERMINED to give the best support he possibly can. This host is not a fly-by-nighter, they want to make a long term BUSINESS, not a fast buck. I've seen a lot of, ahem, not-so-savory outfits out there, and for me quality of service is of UTMOST importance. You think I'm wrong? Go get yourself a bargain-basement account someplace. You'll save a buck or two, maybe, but when the "stuff" hits the fan, be ready to give yourself a crash-course in webhosting, since you will be solving the bulk of your own problems. I think it's worth a couple dollars a month to have somebody else ready to deal with hosting problems. That's their job, afterall. Yours is to manage your online presence. Lightning Servers will make sure that presence is kept online, and delivered to your customers - fast.
If that sounded like a commercial, well, it was supposed to. I like to speak well of businesses and people who treat me right. Check `em out for yourself!