Results 26 to 34 of 34
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07-22-2002, 04:22 AM #26Junior Guru
- Join Date
- Dec 2001
- Location
- Derby UK
- Posts
- 225
Out of order.
Maybe you should not post issues about billing here and maybe it is none of my business writing here BUT
If some one claims they have not received a refund that you say you have sent, then that is a very important issue, that I believe should be answered straight away. Not that you are very busy and you will look into when you have time, to me that is one of the worst customer service quotes I have heard. This matter should be dealt with in urgency. How long does it take to check a refund get the bank auth number and give it to your customer?
If you had ordered a new server and paid for it, (Money gone out of the bank) but the datacentre said they did not receive your money and that was the end of it, would you keep quite??
May be some people do not think this is important and will let me know.
Regardswww.38h.com - Windows Hosting, Resellers and Dedicated
www.iistalk.net Windows only forum.
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07-22-2002, 11:29 AM #27Eternal Member
- Join Date
- Feb 2001
- Location
- Chicago
- Posts
- 1,249
Well see you missed most of the story.
I am the director of sales and was hired after this issue was already closed from my end. I have taken this issue to my email with this customer. Overall I have nothing to do with Billing nor will I ever. So in regards to customer service I am doing something that has nothing to do with my job to try to get to the bottom of this, I think thats pretty good in my book.
My CEO says it has be closed since May, the customer says it hasnt and I am working on it. Keep in mind that I do have thousands of customers to cater too as well as hundreds of emails every day. Keep in mind my job role has nothing to do with billing.---------------------
"In the end you start thinking about the beginning"
"You shouldn't take life to seriously, you will never get out alive"
"Every Passing Minute is another chance to turn it all around"
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07-22-2002, 01:10 PM #28WHT Addict
- Join Date
- Jun 2002
- Posts
- 166
JBIZ718, can we speak about my question and the initial problem please ?
I sent 5 emails to webreseller without answer : what should I do to get an answer ? Thank you.
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07-22-2002, 01:25 PM #29Web Hosting Guru
- Join Date
- Jul 2002
- Posts
- 309
Not just you my friend...
Originally posted by Bot
JBIZ718, can we speak about my question and the initial problem please ?
I sent 5 emails to webreseller without answer : what should I do to get an answer ? Thank you.
This let me a very cold impression about webreseler i dont know where is going but this look pretty unprofessional... :-(
I will check for server some other place i think....
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07-22-2002, 01:42 PM #30Web Host :)
- Join Date
- Jan 2002
- Location
- Boston
- Posts
- 5,014
I did also email them a while back two or three times over a period of 2 months or so and never got a return call or email.. So needless to say I had to look someplace else.. I still might look into them down the link if things improve a little..
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07-23-2002, 04:42 AM #31Junior Guru
- Join Date
- Dec 2001
- Location
- Derby UK
- Posts
- 225
???
Originally posted by JBIZ718
Well see you missed most of the story.
I am the director of sales and was hired after this issue was already closed from my end. I have taken this issue to my email with this customer. Overall I have nothing to do with Billing nor will I ever. So in regards to customer service I am doing something that has nothing to do with my job to try to get to the bottom of this, I think thats pretty good in my book.
My CEO says it has be closed since May, the customer says it hasnt and I am working on it. Keep in mind that I do have thousands of customers to cater too as well as hundreds of emails every day. Keep in mind my job role has nothing to do with billing.
So why dont you pass this on to someone whos job it is?
If he says he has not had his money then you should prove he has.
Just my 2 centswww.38h.com - Windows Hosting, Resellers and Dedicated
www.iistalk.net Windows only forum.
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07-23-2002, 12:23 PM #32WHT Addict
- Join Date
- Jun 2002
- Posts
- 166
Originally posted by Bot
JBIZ718, can we speak about my question and the initial problem please ?
I sent 5 emails to webreseller without answer : what should I do to get an answer ? Thank you.
JBIZ718, can I have an answer please ?
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07-23-2002, 12:46 PM #33Eternal Member
- Join Date
- Feb 2001
- Location
- Chicago
- Posts
- 1,249
I have not gotten a email from you, so please send or contact me via IM or icq.
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"In the end you start thinking about the beginning"
"You shouldn't take life to seriously, you will never get out alive"
"Every Passing Minute is another chance to turn it all around"
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07-23-2002, 12:55 PM #34WHT Addict
- Join Date
- Jun 2002
- Posts
- 166
Thank you for your answer.