40 FTP/POP3/SSH/Telnet user accounts
MySQL - 1 DB - additional OK just have to request them
Front Page Ext.
Anti-SPAM - you set the filters
User control backup/restore
Cron Jobs - must be ran from the shell
99.9 up-time policy
Fast customer support - usually less then 1 hour but no longer then 2 hour except for off business hours. I have to sleep sometimes