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  1. #1

    outsourcing customer service

    Does any company here outsource their inbound calls to a service?

    If so, does it work well for you? All the companies I have contacted won't give me a hosting company as a refference.

    THanks.
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  2. #2

    bump

    bump
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  3. #3
    Join Date
    Jan 2002
    Location
    Atlanta, GA
    Posts
    1,249
    http://bobcares.com/

    Never used them... Never talked to anyone that has... But, the names been on the board before.... I also believe he's a member here.
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  4. #4
    Join Date
    Jul 2001
    Location
    Melbourne, AU
    Posts
    1,392
    Originally posted by Studio64
    http://bobcares.com/

    Never used them... Never talked to anyone that has... But, the names been on the board before.... I also believe he's a member here.
    I do not believe Bobcares provides phone support.
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  5. #5
    Join Date
    Dec 2001
    Posts
    186
    There's not a lot of companies, that I know of, that offer phone support for webhosting etc.

    That's pretty specialized and most companies either keep phone support in-house or don't offer it.
    - joey

  6. #6
    Join Date
    Jun 2002
    Location
    Vancouver, BC
    Posts
    5
    Outsourcing phone support could be a bad idea. Unless the support team knows enough about how your company works and how you tend to manage clients, they won't be able to provide adequate assistance over the phone. Personally, I like to have full control over those matters, to ensure that clients are talking to who they need to be, and getting the information they need.

  7. #7
    Join Date
    May 2002
    Posts
    542
    I agree, it's probably best to keep phone support in-house. I don't like the idea of outsourced support being put on the spot over the phone.
    Jay » [email protected] • AIM » FDrive Support
    Front Drive™ » Advanced multi-domain solutions
    http://www.frontdrive.com/

  8. #8

    * read the question

    I never said anything about phone support. I said customer service.
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  9. #9
    Join Date
    May 2002
    Posts
    542
    All of us did read the question --

    ...inbound calls...
    Usually "calls" refer to phone calls. That's where the confusion was
    Jay » [email protected] • AIM » FDrive Support
    Front Drive™ » Advanced multi-domain solutions
    http://www.frontdrive.com/

  10. #10
    Join Date
    May 2002
    Posts
    604
    You could also install a ticket script and find teenagers willing to work for free because they are bored and in their basement. Not that the quality would be good

  11. #11
    Join Date
    May 2002
    Posts
    542
    Originally posted by IT Hosting
    ... because they are bored and in their basement.
    LOL
    Jay » [email protected] • AIM » FDrive Support
    Front Drive™ » Advanced multi-domain solutions
    http://www.frontdrive.com/

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