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  #1  
Old
Junior Guru Wannabe
 
Join Date: Jul 2004
Posts: 52

emails are not delivered to hotmail... please help!


Hi,

For some reason all the emails sent out to hotmail from my VPS are not being delivered at all (I checked the spam box)! I tried sending using PHP, SMTP servers and Squirrel Mail and none of the emails are delivered. The emails are delivered find to gmail and other emails but not hotmail.

I've contacted support and this is what they said:

Quote:
Hi,

It looks as hotmail is doing something with the emails. The issue does not look as it's on the servers end. Normally when ISP's block a server then the server can't connect to the smtp port. In your case I can connect and the email logs say the emails are going out fine. I recommend that you contact hotmail regarding this. You can provide the following to them as proof that the emails were sent out.

2007-05-24 14:58:19 1HrIVv-0005nd-3f <= sinoc@servint.touchsimple.com
U=sinoc P=local S=740
id=2152.209.50.226.48.1180033099.squirrel@207.58.130.206
2007-05-24 14:58:19 1HrIVv-0005nd-3f => servint_noc@hotmail.com
<Servint_noc@hotmail.com> R=lookuphost T=remote_smtp H=mx3.hotmail.com
[65.54.244.72]
2007-05-24 14:58:19 1HrIVv-0005nd-3f Completed


Additionally here is a telnet to the mail port.

-bash-2.05b# nslookup
Note: nslookup is deprecated and may be removed from future releases.
Consider using the `dig' or `host' programs instead. Run nslookup with
the `-sil[ent]' option to prevent this message from appearing.
> set q=mx
> hotmail.com
Server: 207.58.130.206
Address: 207.58.130.206#53

Non-authoritative answer:
hotmail.com mail exchanger = 5 mx3.hotmail.com.
hotmail.com mail exchanger = 5 mx4.hotmail.com.
hotmail.com mail exchanger = 5 mx1.hotmail.com.
hotmail.com mail exchanger = 5 mx2.hotmail.com.



-bash-2.05b# telnet mx3.hotmail.com 25
Trying 65.54.245.72...
Connected to mx3.hotmail.com.
Escape character is '^]'.
220 bay0-mc8-f17.bay0.hotmail.com Sending unsolicited commercial or bulk
e-mail to Microsoft's computer network is prohibited. Other restrictions
are found at http://privacy.msn.com/Anti-spam/. Violations will result in
use of equipment located in California and other states. Thu, 24 May 2007
11:59:34 -0700
Connection closed by foreign host.
But how could it not be a server problem??? If I send the email from gmail it gets delivered to hotmail, but if I send it from my VPS it doesn't...

Any advice? I really don't want to start dealing with hotmail support.

Thanks WHT!


Last edited by sllik; 05-24-2007 at 03:32 PM.


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  #2  
Old
Junior Guru Wannabe
 
Join Date: Aug 2006
Posts: 85
do you have rDNS configured for your MX and mail server IP?

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Abee

It is easier to write an incorrect program than understand a correct one.


  #3  
Old
Junior Guru Wannabe
 
Join Date: Jul 2004
Posts: 52
I'm not sure... why is this important? Would you know how to check that with WHM?

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  #4  
Old
Junior Guru Wannabe
 
Join Date: Aug 2006
Posts: 85
You can check the rDNS here:

http://www.dnsstuff.com/

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Abee

It is easier to write an incorrect program than understand a correct one.


  #5  
Old
Junior Guru Wannabe
 
Join Date: Jul 2004
Posts: 52
Quote:
Originally Posted by Abee View Post
You can check the rDNS here:

http://www.dnsstuff.com/
everything seems fine... what else can it be?

  #6  
Old
Junior Guru Wannabe
 
Join Date: Aug 2006
Posts: 85
cPanel server if so let me know the output for

PHP Code:
cat /var/log/exim_mainlog grep servint_noc@hotmail.com 

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Abee

It is easier to write an incorrect program than understand a correct one.


  #7  
Old
Junior Guru Wannabe
 
Join Date: Jul 2004
Posts: 52
Quote:
Originally Posted by Abee View Post
cPanel server if so let me know the output for

PHP Code:
cat /var/log/exim_mainlog grep servint_noc@hotmail.com 
2007-05-24 14:58:19 1HrIVv-0005nd-3f => servint_noc@hotmail.com <Servint_noc@hotmail.com> R=lookuphost T=remote_smtp H=mx3.hotmail.com [65.54.244.72]

  #8  
Old
Junior Guru Wannabe
 
Join Date: Aug 2006
Posts: 85
It seems email went fine. Can you see it's completed by using the command

PHP Code:
cat /var/log/exim_mainlog grep 1HrIVv-0005nd-3f 

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Abee

It is easier to write an incorrect program than understand a correct one.


  #9  
Old
Junior Guru Wannabe
 
Join Date: Jul 2004
Posts: 52
Quote:
Originally Posted by Abee View Post
It seems email went fine. Can you see it's completed by using the command

PHP Code:
cat /var/log/exim_mainlog grep 1HrIVv-0005nd-3f 
looks like so...

2007-05-24 14:58:19 1HrIVv-0005nd-3f <= sinoc@servint.touchsimple.com U=sinoc P=local S=740 id=2152.209.50.226.48.1180033099.squirrel@207.58.130.206
2007-05-24 14:58:19 1HrIVv-0005nd-3f => servint_noc@hotmail.com <Servint_noc@hotmail.com> R=lookuphost T=remote_smtp H=mx3.hotmail.com [65.54.244.72]
2007-05-24 14:58:19 1HrIVv-0005nd-3f Completed

  #10  
Old
Junior Guru Wannabe
 
Join Date: Aug 2006
Posts: 85
I can't see any issue at the server end. Try to check the junk folders at hotmail.

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Abee

It is easier to write an incorrect program than understand a correct one.


  #11  
Old
Junior Guru Wannabe
 
Join Date: Jul 2004
Posts: 52
Quote:
Originally Posted by Abee View Post
I can't see any issue at the server end. Try to check the junk folders at hotmail.
I double checked every folder... the email is just not arriving... what else can it possibly be?

  #12  
Old
Junior Guru
 
Join Date: Feb 2004
Posts: 175
do you have an SPF record in your DNS,

check this...

http://emailuniverse.com/ezine-tips/?id=1290

  #13  
Old
Web Hosting Master
 
Join Date: Dec 2006
Location: Cardiff, Wales
Posts: 793
This is happening with me. All of a sudden. Non of my clients on any of my servers can send emails to hotmail account. I dont no what is going on. I have SPF set up for the domain and it does not work. I need to get this fixed ASAP.

Thanks,

__________________
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  #14  
Old
Security Ninja
 
Join Date: Mar 2003
Location: Canada
Posts: 8,768
Quote:
Originally Posted by logikstudios View Post
This is happening with me. All of a sudden. Non of my clients on any of my servers can send emails to hotmail account. I dont no what is going on. I have SPF set up for the domain and it does not work. I need to get this fixed ASAP.

Thanks,
... are the messages going into their Junk folder or just not being accepted at all?

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  #15  
Old
Web Hosting Master
 
Join Date: Dec 2006
Location: Cardiff, Wales
Posts: 793
This is what i find. Squarral mail works fine. Also if i reply to an email that was sent to an from hotmail. That works fine as well. But if i try to send a brand new email. it just does not get recieved.

This is wired. I use thunderbird as my mail program i can not send a new email to hotmail. However i can use outlook and that will work. I think it could be a problem with thunderbird. How is the best way to fix this?

Thanks,
Nathaniel

__________________
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Over 250 Direct Interconnects with guarnateed CLI/FAX | SIP & TDM Interconnectivity
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