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Servage.net - deleting files without notice. Lost almost 100 GB twice

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  #1  
Old
Norwegian polar bear hunter
 
Join Date: Feb 2005
Location: Norway
Posts: 1,612
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Servage.net - deleting files without notice. Lost almost 100 GB twice


I have a hosting account with servage.net, and I use the disk space to store my backup files. I use around 200 GB of disk space.
The first time my files were deleted was in February (the 24). Not all of my files were deleted, but my largest directory with all of my photo backup files (almost 100 GB) was gone.
I opened a ticket and got this reply from support:

Quote:
Feb 24 - 12:42 GMT, Servage - Nick
Hello Kenneth,
We are sorry to hear about your issue.
We haven't deleted anything on your account. Please check whether you are not sharing your ftp or admin panel logins to others.
also check all the file/folder permission.
Thank you.
Kind regards,
Nick, Servage Hosting
I do not share the account with anybody, and only I have the password to the account. But I did change the password to be sure, and uploaded all the files once more. Since I only have a 2mbit outgoing connection, its take several days to upload all the files.
I have had little problems since that, and when I went away for almost 20 days, all my backup files where OK. But when I check today, I saw that almost 100 GB of my files was gone. Most of my folders are still in place, but my photo backup folder, and some of my VPS backup folders are gone, for the second time.
I have not got any mail or notice that they want to delete my files, or anything like that. In fact, my first support ticket to servage.net was about Im using my disk space to store backup files:

Quote:
Jan 23 - 14:13 GMT
Customer
Hello.

I signed up for an account today, and have started to transffer my files.

I have look at your TOS and AUP and can not see any restriction against large backup files. I will use your server to store a "live" backup of one or two of my personal websites, and to store backup files from my VPS and my orginal photos (raw images). It's my backup of my images files who take much space. Today it's around 70 GB.

I have used different services in the USA the last years. But since I live in Norway, a server in Europe are the best if I think speeds.

I will not use much bandwith after I have uploaded the backup files. Only when I upload new backups. And if I ever need to download the files.

Before I close my US based accounts (I use BQ backup, Dreamhost and Godaddy.com), I want a reply from you telling me that my use of your space are OK, and you will not close my account if I only use it for what I have described over.

Have a good day, sincerely

Kenneth Myhre
And here is the reply from servage.net:

Quote:
Jan 23 - 14:18 GMT
Servage - Nick
Hello Kenneth,

You can use your full disk space for that.
Thank you:-)

Kind regards,
Nick, Servage Hosting
It' seems like they are trying to get me to leave, since I'm using so much diskspace. Since nobody beside me has the password to the account, I belive that: 1. They are deleting my files, and do not tell me that they want me to leave them. Or 2. They have big problems with their server, since folders are deleted withou anybody telling the customers.

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  #2  
Old
& Goliath
 
Join Date: Oct 2003
Location: Chattanooga
Posts: 8,891
Kenneth,

Some providers do resort to drastic measures in order to reduce usage. This isn't as uncommon as one would think in the web hosting industry at a large number of 'oversellers'.

Is it wrong? Most definitely.
But at the same time expecting 100 gigabytes or more of storage for that price is just as wrong. I'm not excusing their actions but try to pick more realistic packages.

If you need backup space get it from someone like bqbackup.com, not an overselling host.

(And if Gene Steinberg enters the thread later to bash my use of the term 'overselling', I've worked at more providers than he's been a client at )

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  #3  
Old
Entrepreneur & Designer
 
Join Date: May 2007
Location: San Francisco, CA
Posts: 1,138
I've heard of this happening before on Servage, but this was a while ago. That's quite odd. This is just further proof, in my opinion, why not to buy oversold hosting: unless you enjoy uploading - Good luck to you dude. Let's hope it doesn't happen again.

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  #4  
Old
Norwegian polar bear hunter
 
Join Date: Feb 2005
Location: Norway
Posts: 1,612
Quote:
Originally Posted by Slip7-Omega View Post
I've heard of this happening before on Servage, but this was a while ago. That's quite odd. This is just further proof, in my opinion, why not to buy oversold hosting: unless you enjoy uploading - Good luck to you dude. Let's hope it doesn't happen again.

I will not upload the files to servage.net anymore. If they don't have backup, I'm finnish using them and I will cancel my account.

I used Bqbackup before, and will most likely signup with them soon.

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  #5  
Old
Disabled
 
Join Date: May 2007
Posts: 10
No offence, but servage.net oversell completely. Remember 'you get what you pay for'

  #6  
Old
#ibuildwebsitesandstuff
 
Join Date: Aug 2005
Location: Barcelona, Spain
Posts: 3,346
Are you really, REALLY sure the files are deleted? Perhaps it's a permission problem so you can't see the files anymore through FTP. Let them make a printout of your files through SSH, to be sure.

On the other hand, I've never experienced such a rotten setup as servage's, because PHP and MySQL keeps on crashing, files get weird after uploading them, caches in CMS's are not cleaned and refilled properly, FTP connections sometimes just refuse etc etc. I used to use Servage hosting for devving websites of clients, but nowadays they just seem to suck with their overcrowded (hey Gene, I didn't say oversold) servers and slow connections.

So, triplecheck if your files are really gone and pack your bags and move to a more reliable backup service. A LOT of WHT members recommend BQBackup, but i haven't had any personal experience with them. I use HostGator for my backups since a few weeks and its seem to be working great so far, but it's not truly safe to backup files to a shared hosting environment.

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  #7  
Old
Norwegian polar bear hunter
 
Join Date: Feb 2005
Location: Norway
Posts: 1,612
Quote:
Originally Posted by Tom` View Post
No offence, but servage.net oversell completely. Remember 'you get what you pay for'
But deleting files without telling, and deny when I ask?? I can understand if they want me to leave etc, but why do they not tell me that. I understand that I only pay around $10/mo for their services and they are overselling.

edit:
amygdela: Yes I'm sure. The reson that I discovered that my files has been deleted both time is because I look at my disk usage. And my diskusage has gone from 200 GB to 98 GB.

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Last edited by myhken; 05-24-2007 at 06:00 AM.
  #8  
Old
WHT Addict
 
Join Date: Apr 2007
Posts: 172
true

Quote:
Originally Posted by myhken View Post
I have a hosting account with servage.net, and I use the disk space to store my backup files. I use around 200 GB of disk space.
The first time my files were deleted was in February (the 24). Not all of my files were deleted, but my largest directory with all of my photo backup files (almost 100 GB) was gone.
I opened a ticket and got this reply from support:



I do not share the account with anybody, and only I have the password to the account. But I did change the password to be sure, and uploaded all the files once more. Since I only have a 2mbit outgoing connection, its take several days to upload all the files.
I have had little problems since that, and when I went away for almost 20 days, all my backup files where OK. But when I check today, I saw that almost 100 GB of my files was gone. Most of my folders are still in place, but my photo backup folder, and some of my VPS backup folders are gone, for the second time.
I have not got any mail or notice that they want to delete my files, or anything like that. In fact, my first support ticket to servage.net was about Im using my disk space to store backup files:



And here is the reply from servage.net:



It' seems like they are trying to get me to leave, since I'm using so much diskspace. Since nobody beside me has the password to the account, I belive that: 1. They are deleting my files, and do not tell me that they want me to leave them. Or 2. They have big problems with their server, since folders are deleted withou anybody telling the customers.



Yeah this is the reality about so called big hosts who is providing shared hosting with package of 200 GB space 2000 GB bandwidth, when you are really about to use more than 50% of your package, that's what they do.

somebody in other thread was saying about this same situation, but he was asking to do something with those host.

here is example what they do when it comes to use all package

Stay away from heavy packages or unlimited thing, that's what i know, go for what you need.

what i mean is if you need only 10 GB space and 50 GB bandwidth why to choose such hosts.

We must understand that we get what we pay.(Nobody is going to close their business so these are just trick to attract newbies and jump starter in hosting space purchasing)

Regards

  #9  
Old
WHT Addict
 
Join Date: Apr 2004
Posts: 121
Quote:
Originally Posted by myhken View Post
The first time my files were deleted was in February (the 24). Not all of my files were deleted, but my largest directory with all of my photo backup files (almost 100 GB) was gone.
Could you please let me know your customer ID, domain or something else that I can use to indentify your account?

This way I can check the issue for you. We do of cause not delete files without any reason.

Thanks.

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Steffan,
Servage.net | Affordable Clustered Hosting

  #10  
Old
Web Hosting Master
 
Join Date: Jan 2007
Posts: 1,107
Quote:
Originally Posted by David View Post
Kenneth,

Some providers do resort to drastic measures in order to reduce usage. This isn't as uncommon as one would think in the web hosting industry at a large number of 'oversellers'.

Is it wrong? Most definitely.
But at the same time expecting 100 gigabytes or more of storage for that price is just as wrong. I'm not excusing their actions but try to pick more realistic packages.

If you need backup space get it from someone like bqbackup.com, not an overselling host.

(And if Gene Steinberg enters the thread later to bash my use of the term 'overselling', I've worked at more providers than he's been a client at )
Listen, the issue of overselling isn't responsible for the loss of those files, if you can accept the comment from the Servage rep who wants to examine the issue.

I have never used that service. If you have worked for them and have personal experience, of course, feel free to chime in.

__________________
Best,
Captain Marvel
Host/Executive Producer, The Paracast, www.theparacast.com
I do not represent the hosting industry!

  #11  
Old
Web Hosting Master
 
Join Date: Aug 2003
Location: East Coast
Posts: 2,061
Ethics in hosting?

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  #12  
Old
Junior Guru Wannabe
 
Join Date: Jun 2006
Posts: 90
*

It's a small company that was sold for 1.5M euros and may not be profitable with 20k customers (thats only 130k/month to cover hosting bills, office, staff, pay German taxes and so on), so stay away from them. Its not surprising that they delete files or accounts from time to time. Its been going on since they started offering their mega package, and almost on a daily basis we have got some Servage client complaining about this problem. There are only 2 solutions to solve the issue: they either stop overselling massively their hosting resources or they shut down their business.

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  #13  
Old
learning is in the doing
 
Join Date: Sep 2000
Location: Alberta, Canada
Posts: 3,109
There are times when a Hoster has automatic scripts that check for certain file types and delete them - immediately. This is for security reasons and/or not allowed file formats.

Might want to ask if this is the case with your Hoster.

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  #14  
Old
Web Hosting Master
 
Join Date: Jan 2007
Posts: 1,107
Quote:
Originally Posted by rosebud9843 View Post
It's a small company that was sold for 1.5M euros and may not be profitable with 20k customers (thats only 130k/month to cover hosting bills, office, staff, pay German taxes and so on), so stay away from them. Its not surprising that they delete files or accounts from time to time. Its been going on since they started offering their mega package, and almost on a daily basis we have got some Servage client complaining about this problem. There are only 2 solutions to solve the issue: they either stop overselling massively their hosting resources or they shut down their business.
Maybe, but their site says something that's a little misleading. Of course, with a little over four sites per customer, maybe it's true.

"We currently host 92'786 websites and have plenty of room for yours too!"

__________________
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Captain Marvel
Host/Executive Producer, The Paracast, www.theparacast.com
I do not represent the hosting industry!

  #15  
Old
Aspiring Evangelist
 
Join Date: May 2006
Location: Florida
Posts: 381
Quote:
Originally Posted by Gene Steinberg View Post
"We currently host 92'786 websites and have plenty of room for yours too!"
In one hour it's gone up to 92'798.

They DO make weekly backups but they cannot restore individual accounts. (Past Experience)

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