Web Hosting Talk : Web Hosting Main Forums : Hosting Software and Control Panels : Cpanel problems loading

[Haze]

I can't get to cpanel.net, there seems to be a problem at burst. Anyways, We had to give one of our cpanel servers a reboot and when it came up, we can no longer log into cpanel, it comes up with a blank page. Also, when loged into whm, it does not show the version number for cpanel. I can't seem to get a hold of our distributor at all, anyone know whats up with this?

[Tazzman]

Burst had/is having some network problems right now and from what I understand at least some of the CPanel licencing servers are down because of this. This means your CPanel might not work until they get those servers back online. I personnally think Burst should take better steps to make sure those CPanel licencing servers stay online nomatter what, but apparently they haven't

[Haze]

Thats not a good thing. This is costing me money

[isildur]

Your license should remain intact on your cpanel server until it is scheduled to be updated with a new lisc key (every night).... now, the exact time varies per server, of course. But, even if the cpanel license server is severed from the internet as a whole for an hour or two, it doesn't mean all machines in the galaxy are doomed.

It's not quite as bad as how you have described it, but I do agree some contingency plan should be in place to guard against a future event that could include even greater downtime- mistakes happen, that's a given.