We are looking to add 2/4 people to our support staff over the next few weeks. It is very important that anyone seeking these positions is willing to take the initiative to monitor the queue without supervision and answer tickets with a high quality of customer service and speed.
The following qualifications are a MUST:
# RedHat Linux 6.2-7.2
# Windows 2000
# FreeBSD ( Is a Plus )
# OutLook and Eudora for Email support
# CPanel and WHM (A MUST)
# H-Sphere Control Panel (A MUST)
# Can work unsupervised (A MUST)
# Be at least 18 years of age
# Good standard of English
# Ability to work in a team environment
# Good customer relation skills
# Willingness to learn
# Can work well under stress
# Must be located within the continental US
We are looking for 2 techs that will be able to monitor tickets / live chat. The shifts that are available are 9am to 6pm ET Monday - Friday and 6pm to 2am Sunday - Thursday. We always like to provide an answer within 1 to 2 hours.
Pay is based on per ticket basis. Pay per ticket is based on your knowledge/experience. If you are based in Orlando, FL there will be possible opportunity to move up to a full time technical position after 90 days.
95% of tickets submitted are "How do I" based questions.
I am Atif and working as a remote admin in a hosting company. I have a work experience of about 4-years on Unix/Linux and about 2-years with purly hosting services. I can provide my services remotely.