I started developing this a few months back, but It's taken a jump in it's abilities this week and I've decided to build it to be licensed and distributed..
Currently this system links up with WHMCS, ModernBill, AWBS, Kayako, Help Center Live, and it exports to Quickbooks. It has a built in time system(clock in/out) but can also be linked with PHP Time Clock aswell.
Ultimately the idea is to:
Track a user's clocked in time, tickets resolved, chats taken.
Request, approve/deny sick & vacation time.
Pay salary, hourly, or per ticket/chat.
I'll take all of that and much more then automatically generate these incredible reports with different versions that are emailed to the user, supervisor, manager, etc. in addition to storing the reports on file, in the database and exporting to Quickbooks.
A company downloads area, and event calendar is also in the works.
So I'm working on this system that helps me so much every day, I thought I'd share it with the world, but as I am finishing it I'm looking for suggestions of any kind. Any comments are appreciated.
EDIT: I am also looking for designers to complete a few templates.