SupportMagic is an on-demand customer interaction management solution that enables companies to deliver an exceptional customer experience. SupportMagic's multi-channel communications platform integrates live chat, email management (ticketing), troubleshooter, and knowledgebase technology to manage online sales and customer support.
Key Components:
Knowledgebase: Organize & share information in an easy to reference format. Encourage Self-Service adoption.
Troubleshooter: Wizard-style setup & built-in artificial intelligence to fix specific problems or perform procedures.
Live Chat: Chat with visitors in real-time to provide proactive assistance in sales & support related queries.
Ticketing: Manage incoming email & enquiries. Automate email routing, monitoring & issue tracking with SLA option.
Communicator: Manage company news, team notices & private messaging.
SupportMagic helps you to:
- Enhance customer experience and retention
- Foster self-service adoption
- Reduce escalations, field visits, and service costs
- Increase sales through up-sell and cross-sell in service interactions
website:
www.supportmagic.com
Note: Mention "WHT" and avail a special discount
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