Web Hosting Talk : Web Hosting Main Forums : Dedicated Server : Stay away from Bytefortress/BFTGlobal/ServerSupportGuys.

[Tim Greer]

This is a consumer warning:

After exchanging emails with Aaron Lawvere of BFTGlobal/Bytefortress, I figure it's time to post a warning about this. I do this not out of spite or revenge, but because if I saw the warnings about their business practices, I'd have stayed away from them and saved myself hassle, time and money. People here know me, I've been around forever and am an honest and fair person. I assume they will respond with some ridiculous and untrue claims, and if so, I'll respond as I have free time (when I'm not working and have the time to).

I worked with the owner of this company for about a year before he left to start this company (or already had it running, I'm not certain), and had known him for about 2 years total. I thought I could trust this company and my friend. Boy was I mistaken. Basically, as a paid to date dedicated client of theirs since September, 2006, I was called suddenly on Sunday, May 6th, 2007, with a staff member of theirs claiming they were planning to move out of their SoftLayer data center where they had dedicated servers, and move to their own away from SoftLayer. I was told I had FIVE days (no more) to decide if I wanted to move with them or not, but that the servers would be shut down and I had to either move with them or find another provider.

It sounded to me like they were planning to skip out on paying their bills with Softlayer, though I'm not saying that's the case. I couldn't think of a reason for the sudden rush. I inquired further and I was told specifically, that if I tried to stay on the current server to the end of my billing cycle, it would be shut off as they were not going to be on Softlayer that long. I.e., my server would be shut down before the date I was paid up to. I was given an ultimatum. So, curious that I am, I inquired about their "new" data center. The staff member that called me had no idea about it.

I asked who was doing the networking administration and security, as this was a legitimate concern for a what I assume to be a small time data center compared to SoftLayer. He said "Myself and Lyron (Foster)". Odd that a network admin didn't know what providers they were using, etc. So, he said that he'll find out and email me the details of the data center. I never received that email, here it is the 13th of May, a week later. Obviously I had no real incentive to want to stay loyal to them, being they put me in a real bind. I ended up obtaining another dedicated server with another provider, and it cost me over another $450 this month, not including what I already paid them for this month.

For that reason, I contacted their accounting department, after locating the contact, and explained that I was only a week into my month of hosting when I was told I had to move and since I was specifically told that I couldn't retain the services I paid them for, even if I wanted to. They emailed me back, stating they didn't breach their SLA whatsoever and I didn't have to leave, saying they would not give me a refund. I pursued the issue further, and they claimed I was in my 3rd quarter of my billing cycle and they'd only refund me after I canceled my account and finally gave me the URL to do so, and that the refund would be pro-rated from that (last few) days -- which isn't the case, I was in roughly my first week anyway.

This is incorrect. My billing cycle starts on the 27th or 28th of the previous month. May 6th was my 8th or 9th day into my monthly service. So, just about a week into it and they were only willing to refund me for a few days, after the date I filled out the cancellation form, which is an action they forced me to do. They failed to perform as per the service contract and because I paid early (they bill 10 days before the start of the billing date), they were holding that early payment against me (because I paid on earlier in April for the month of May).


I had to file a dispute with paypal, but since they don't allow "services" to have a dispute opened against them, and because it's not a physical item, they closed it. However, that was just for documentation purposes. While paypal may not, my credit card company will protect me. That said, I clarified a few things for them and provided them a chance to remedy this, without any further threats of collections or egoism from their end, and to explain why my CC company will protect me and why they hould refund me for the month.

I signed up on the 27th of September, 2006 for the service. The terms state you are billed 10 days in advance (billed, not the actual start date of the billing cycle, by the way). I was called on the afternoon of Sunday the 6th of May, 2007. If you can do simple math and have access to a calender, you'd see my billing cycle starts the 28th (possibly later for the actual billing date -- see more below about that) and thus, I was called on the 9th day into my monthly service (at most), which is when I was told by them that it would NOT be honored in full. This is outlined in
their own Terms of Service (TOS):

http://bytefortress.net/legal.html

"Payments and Fees:
Payment is due on the defined monthly recurring billing date of each
month. Client will be billed for services 10 days before defined monthly
recurring billing date. It is the Client’s responsibility to ensure that
all payments are made in a timely manner."

I was "billed", or more appropriately "invoiced" on Sat., April 21st, 2007. That effectively puts my actual start date at May 1st, 2007. I was called the 6th of May, 2007. I have that email and full headers, so therefore, by their own billing policies, my billing cycle wasn't to actually start until only 5 days before I was told I would have to move before it was complete (in fact, regardless of when they believe it would be). However, I'm not going to say that's the case, but just to make a point about it. Still, I was only within roughly the first week, and there's the proof of that, be it the billing cycle was May 1st or April 27th (I show it as April 28th).

I always paid promptly as well, so they're attempting to count the early payments I made against me. Yet they still claim I was in the 3rd quarter of my billing cycle. This just goes to show how petty they're being about it. I could have gotten a server anywhere, from anyone. Lyron said he had a server he needed to fill. I figured that, as a friend, I'd give him the business. Lesson learned! I don't know what to think of a company that will do this to a "friend" and associate for 1-1/2 to 2 years, all for what? Are things that bad there?

I'll move on to another point. The specific condition for refunds only
outlined that payments were non refundable after 30 days:

http://www.thebyteshack.com/legal.html

"-Refunds and Disputes-
All payments to TheByteShack are nonrefundable after 30 days."

I am within my 30 days. I have cause. I've provided cause for the refund demand. It is a sound demand. Additionally, the helpdesk URL I've always had didn't allow me to open a ticket to be able to cancel. Only after I emailed the accounting department, was I able to get the cancellation URL. I wasn't provided any information about how or where to cancel via the form you require until later that week, where I wasn't able to do so on the date I was given the ultimatum, which would put me into the 9th day of service. They have stuff across three different sites. I'm billed from serversupportguys.com, I have my dedicated hosting service through Bytefortress/Byteshack, and their helpdesk is apparently now at the bftglobal.com site.

I will provide more detail; I attempted to both open a ticket and contact Lyron when the services were completely down on Sat, April 14th, 2007. Here is the AIM log of that, when Lyron was logged in, but not around:

(20:50:16) Tim Greer: Hi, are you around?
(20:50:16) l540i <AUTO-REPLY>: I am away from my computer right now.
(20:54:17) Tim Greer: Seems that SoftLayer's entire connection is down.
(20:58:01) Tim Greer: Unfortunately due to the scale of the issue, I'm
unable to open a ticket, but since it would then be a data center issue
anyway, I'm sure they already know.

I didn't concern myself with it, because I figured, why try and get a free month's of service from a friend like that? Regardless if I was mistaken about how a friend would treat me before, while and after this fiasco that they call a service, and I figured that Softlayer's SLA passed that down, so they'd be out nothing. However, I couldn't and my attempts to contact Lyron were not seen or ignored. Their helpdesk interface was down the entire time due to the network issue, and when it came back up, there was no option to open a ticket anyway. They clearly changed it at some point, and I was never informed of the new URL. I couldn't get anyone on an instant messenger and the phone just rang.

Moving along, I asked them if they record their service/phone calls? I then said "Because I do/did". They misunderstood this and got freaked out that I had voice recordings of them to prove they are fabricating the facts of this situation. But, they misunderstood. As a business, most will record their staff calling people. When I make business calls, I do, and did (as in, have in the past). Because they misunderstood, they arrogantly and mockingly replied saying they were forwarding my email to their "legal team" to get me for "wire tapping" charges. This is what they resort to over a small monthly fee I am entitled to. I just laughed, they are pathetic. It gets worse.

Anyway, I was specifically told the services would be taken down before my end billing cycle. I asked how long this move was planned for and I was told for over a month. Yet, the first I hear about it was on May 6th, wherein I was told I had only days to decide and move. I specifically asked if I could stay on until my hosting service cycle would end and I was told "No, we're going to be moved by then" and "you will have to make a decision to move with us to our new data center or find another provider".

Due to this, I stated that I want a refund, as I'm entitled, they failed to deliver and honor the hosting contract, why should I be out almost $800 this month because of their bad business practices and uncaring attitude? I said that I'm giving them a chance to remedy it, and if I have to, I'll do a charge back on my credit card. Their response was that if I do this, they'll report me to collections and credit agencies and charge me a service fee. Basically, "if you try and get a refund you're entitled to because WE screwed up, we'll damage your credit!" Some friend! Well, in fairness, the employee of this "friend". I think I'm throwing that word around too much, it's obviously not accurate.


So, now they're trying to blame me for what, exactly? For acting as appropriately as I could within the time frame I was forced into? Their company failed to perform, this is non delivery by any definition, and by their own admission on the phone call. Whatever their reasons, or whatever their problems, I don't want them to try and make me a part of those problems. This is none of my business. My point is the principal of the issue and the treatment. If I was actually told "when your contract for this month ends, you will have to move with us or find another provider", then I'd have no reason to complain. Because I don't let them push me around with their unprofessional and arrogant attitudes, I'm threatened with my credit being damaged (and I have excellent credit). Who does this? Really, who does that?

What I take issue with, however, is when I'm told exactly the opposite and rushed into it and then they claim I was much further into my billing cycle than I actually was. Does a couple of hundred dollars mean that much to them? Moreover, I was indeed pushed off the service early, I was specifically told it would end before it should have (what I paid for). Finally, the lack of notice and being avoided. I was never a difficult client, never caused or had any issues. I realize that doesn't mean I'm not liable to pay a bill I owe (I paid all of my bills), but the facts of the situation mean that I am not obligated to pay for that month which I already did in advance, and I am therefore entitled to a refund.

What sort of person actually thinks they can take someone's money and not provide them with the product or service they paid for? Their contention is that I would have been hosted to the full term and leaving was my own choice. This is untrue, as outlined above. If that's the case, then they had a staff member that lied to me and made a huge mistake. Instead, they are blaming me and trying to give any reason they can conceive to not refund me what I'm owed. This is why I asked if they recorded their phone calls. I had no rational reason to just up and switch providers and pay nearly $800 for this month for one server. Really, who would do that? Their response was that most of their clients were perfectly happy with the time frame they were given. So? What does that have to do with me?

I'm a very busy man, and I don't have time to commit to all that's involved in a server move. I don't use something like Cpanel, it's all manually set up and very custom for my own server. So, my sites are still down until I get that time (which I don't have). I don't blame them for my sites being down (even though it's their fault), nor am I holding them liable for the setup fees I had to pay, or the extra cost I had to pay for this month. But, I do hold them accountable for the amount I paid and will never get the service for. Is that unreasonable to expect? The fact of the matter is simple: I am entitled to the full refund for non delivery and failure of the company to perform.

I have provided them 24 hours notice before I file a dispute with my credit card company and their response was of insolence and arrogance. What a way to treat a client! At this point, I have no choice other than a charge back. I have no choice other than to file a complaint with the BBB (though they have no power), and if they think they're going to damage my credit standing because they want to never, ever give a client a refund regardless of it being their fault and I won't put up with it, then I'll have to file a law suit.

No one damages my credit because they want to pull a fast one! For me, it's the principal of the matter. However, apparently they would rather risk their reputation than refund me a $232.69 bill for a service I never received as per the service contract. I have therefore taken one step to warn consumers of this company. Now, I'm certain they'll claim that this is a libelous post, just because that's the kind of company we're dealing with here, but absolutely nothing in this post is fabricated by me. Everything is either clearly stated as an opinion, impression of them or of their actions, or a blatant fact.

[Tim Greer]

Thanks to the few people that have offered me hosting. I don't need it though. This is a dedicated server of my own, for my own sites, when I have time for them, and I did indeed get another one. I just need time to get my sites up again. Just about, but got caught dealing with some issues that needed attention.

Anyway, to answer some inquiries, I was told some vague information by Bytefortress about "why" they were moving. They claimed a couple of things like IPs were sold out from under them by Softlayer and SL wouldn't give them back, and that a client's server was formatted by mistake by the SL staff. Regardless if that's true, it's no reason to rush everyone off their service and has absolutely no rationalization to treat me like they have.

I can't help but wonder where their minds are to think they are so right about how they are acting. I respect everyone and treat them fairly, and even when I have a reason to no longer respect them, trust them, etc., I still am fair and logical about how I do things, and I guess they are just too emotional about it and want to prove a point to me, all without considering they are wrong and in the wrong.

[ServerSupportGuys]

This entire thing has been twisted and misconstrued. The only reason you're posting here is because you wanted a full refund, even when you used 2/3rd of the month. Your server has never been down, nor has anyone ever told you it would be disconnected.

Our SLA has not been violated and the last time I checked, our SLA does not cover misinterpretations made by the customer. You cancelled with barely 10 days to your next billing cycle and refused to accept the pro-rated refund that was offered to you.

If you're going to tell the story, please tell the accurate story and leave your own assumptions and accusations out of it.

If anyone has any questions about this, please feel free to contact us directly. Thanks

[Tim Greer]

Originally Posted by ServerSupportGuys

This entire thing has been twisted and misconstrued.

This is simply not true. Of course, for your own reputation you'd claim this. OF COURSE.

Originally Posted by ServerSupportGuys

The only reason you're posting here is because you wanted a full refund,

The reason why I'm posting this, is the exact reason I have outlined. Yes, I demand a full refund. You failed to perform, you violated the service contract when you told me I had five days to move.

Originally Posted by ServerSupportGuys

even when you used 2/3rd of the month.

Untrue. I suggest you take a math course or try reading what I posted.

Originally Posted by ServerSupportGuys

Your server has never been down, nor has anyone ever told you it would be disconnected.

My server was down on April 14th, actually, but that's not the complaint. If you think I was never told it would be disconnected, then you should seriously speak with your employees. Of course, if you can't manage to be truthful about what _actually_ happened, I don't expect you would here either.

Originally Posted by ServerSupportGuys

Our SLA has not been violated

Oh no? Explain how calling a client telling them the service they paid for before the billing cycle started, only about a week into it (NOT 3/4's), and telling them they have to move because "the server will be shut down before your contract ends", means it wasn't violated?

Originally Posted by ServerSupportGuys

and the last time I checked, our SLA does not cover misinterpretations made by the customer.

That's a fancy way to say it's my fault that I didn't understand, when I specifically and blatantly asked "Does this mean that my server will be disconnected before my service for this month I paid for us up?" and I was told "Yes, we'll not be with Softlayer then, the server will be shut down before the end date of your billing cycle". it's ridiculous that you're still going around in circles repeated yourself with fabrications. It is you that fail to understand or comprehend the situation. Maybe you should talk to your employees?

Originally Posted by ServerSupportGuys

You cancelled with barely 10 days to your next billing cycle and refused to accept the pro-rated refund that was offered to you.

You are lying. I paid just about a week into THAT billing cycle. Not the next. That would have been at the end of May. _Of course_ I'm going to refuse a pro-rated refund of only a few days, when it was over 20 I would be owed. However, the fact you failed to perform and honor the contract entitles me to the other 9 days (not 10) for a total fo a full month. Is business that bad?

Originally Posted by ServerSupportGuys

If you're going to tell the story, please tell the accurate story and leave your own assumptions and accusations out of it.

There's where this is being twisted. The above was entirely accurate. Every single word. Even you're not that stupid to admit to this if you're not going to remedy it. For your own preservation, you're _going_ to have to reply with what you have and accuse me as being confused, unreasonable, a liar or whatever. That's how the game is played.

Originally Posted by ServerSupportGuys

If anyone has any questions about this, please feel free to contact us directly. Thanks

Yes, if you want their fabricated side of the story. What good will that do anyone? In fact, I encourage anyone that is told anything that opposes what I've outlined above to please let me know what they tell you. I'd first like to know if it violates client privacy, because everything is outlined above and true, or if they are slandering me.


Honestly, would any company respond any differently to save their own butts? Of course not. That doesn't automatically mean they are making it up and I'm honest, but those are the facts and that is the case. Like I said, I wish I'd have known how they run their business. Lies and threats is all I see.

[ServerSupportGuys]

Out of all of our dedicated server customers, you are the only one to act like this.

Everyone else seems excited about all the changes going on @ BFT. With now just over 4000 customers, we've grown tremendously and are shifting from small to mid business mode. Our previous isn't scaling and we're doing what we can to keep up with the growth trends. Any recent problems we've had with our provider can easily be proven/verified.

You were one of our first dedicated server customers and actually used to hang out with us in our IRC channel. Now all of a sudden we cant be trusted because you didn't get your way. lol

If this would have been any time in the past you would have been in IRC asking us when we're going to hire you.

[ServerSupportGuys]

Fair and Logical? You wanted a refund because you misunderstood a message from us. Your server was not down and still isn't btw. Our SLA hadn't even been violated. You cancelled in the middle of the billing period and despite our own policies we still offered you a pro-rated refund.

I feel we've been plenty fair. Telling you that you will no longer have your server after this billing period and giving you a opportunity to begin moving over as early as possible with new IPs etc is a horrible thing, right?

Believe it or not most of our customers appreciated it greatly and felt honored that we would disclose the details of internal/administrative conflicts with our upstream providers to them. The fact is that changes in our operations do affect them and if possible we wanted to give everyone as much advance notification of any possible issues before they experience them.

Originally Posted by Tim_Greer

I can't help but wonder where their minds are to think they are so right about how they are acting. I respect everyone and treat them fairly, and even when I have a reason to no longer respect them, trust them, etc., I still am fair and logical about how I do things, and I guess they are just too emotional about it and want to prove a point to me, all without considering they are wrong and in the wrong.

[Tim Greer]

Originally Posted by ServerSupportGuys

Out of all of our dedicated server customers, you are the only one to act like this.

How is that even relevant? I'm the only client of yours that has a problem with being given 5 days to move and being treated like garbage? I'm a firm believer in "stand up for what you believe in, even if you stand alone", so pardon me for not being okay with being screwed over.

Originally Posted by ServerSupportGuys

Everyone else seems excited about all the changes going on @ BFT.

I care?

Originally Posted by ServerSupportGuys

With now just over 4000 customers, we've grown tremendously and are shifting from small to mid business mode. Our previous isn't scaling and we're doing what we can to keep up with the growth trends. Any recent problems we've had with our provider can easily be proven/verified.

Great sales pitch! Wow. Now, back to the part where you are trying to rip off one of your clients...

Originally Posted by ServerSupportGuys

You were one of our first dedicated server customers and actually used to hang out with us in our IRC channel.

Yes, that is true. I just mentioned that in a PM to someone else that is unhappy with your service.

Originally Posted by ServerSupportGuys

Now all of a sudden we cant be trusted because you didn't get your way. lol

Yes, it's shocking how when you pretty much go out of your way to screw over a client and a friend that they don't react favorably. Did I forget to thank you? Yes, when I "don't get my way", that's a clever way of wording it to once again try and make it look like _I_ am the problem. Let's just forget about every single thing I've outlined in the original post about "why". Good plan. Whatever helps you sleep at night.

Originally Posted by ServerSupportGuys

If this would have been any time in the past you would have been in IRC asking us when we're going to hire you.

I've never asked you to hire me. You asked me to work with you, and I never accepted it. In fact, the people that were in the IRC chat can attest to that. You're just trying to cause strike with my current employer by saying that, but we've talked about it before when he approached me and said "You're going to leave and work for Lyron?", and I cleared that up. In addition, since you bring it up, both people that left to work for you both said it was a mistake and they were never paid. I don't know if that's true, but the fact you try and act like I EVER asked to work for you, when I never did, all to try and cause a problem, proves just what sort of company I'm dealing with here.

You didn't think I realized EXACTLY what you'd do when I didn't allow you to screw me? I knew exactly what you'd do and I told people before you did it. We all laughed at how sad and predictable you've been throughout this. Everything from the threat of turning me over to collections if I get the refund I'm entitled to via a charge back, to trying to cause problems with the company I work for. How dare I actually think I should get a service I paid for! What was I thinking? I see you're on AIM after over a week of avoiding me, so if you have anything personal to say, you can do it there. Here, in this thread, the purpose are the facts and truths.

[ServerSupportGuys]

If you continue to try to lie to defame us this will get really messy. Regarding your present employer, if they're interested, I will happily show them what was really said about them on almost a daily basis.

Might make it hard to talk to them again.

Originally Posted by Tim_Greer

I've never asked you to hire me. You asked me to work with you, and I never accepted it. In fact, the people that were in the IRC chat can attest to that. You're just trying to cause strike with my current employer by saying that, but we've talked about it before when he approached me and said "You're going to leave and work for Lyron?", and I cleared that up. In addition, since you bring it up, both people that left to work for you both said it was a mistake and they were never paid. I don't know if that's true, but the fact you try and act like I EVER asked to work for you, when I never did, all to try and cause a problem, proves just what sort of company I'm dealing with here.

[Tim Greer]

Originally Posted by ServerSupportGuys

Fair and Logical?

At least you're reading what I said, and yes.

Originally Posted by ServerSupportGuys

You wanted a refund because you misunderstood a message from us.

Listen carefully, not carelessly. I specifically was told and then asked to confirm, that the server would be disconnected and I had to move. There was no misunderstanding.

Originally Posted by ServerSupportGuys

Your server was not down and still isn't btw.

When I was forced to make the move by you, I removed my data, and halted the server. I didn't say it was down. I said your company told me it would be and would be before my billing cycle ended. Your defense is a fabrication saying I was nearing the end, which isn't true at all.

Originally Posted by ServerSupportGuys

Our SLA hadn't even been violated.

It has, it was.

Originally Posted by ServerSupportGuys

You cancelled in the middle of the billing period and despite our own policies we still offered you a pro-rated refund.

I was forced to cancel by your company. It wasn't in the middle. Besides, you just claimed it was 10 days away from the next billing cycle and I used 2/3rds, and now you say it was the middle. Make up your mind. You can refund a pro-rated amount, but I'm entitled to the real pro-rated amount at the very least, not some arbitrary date you've clearly made up. It's small time for the entire amount. The issue is the treatment and kicking someone off the service for no reason.

Originally Posted by ServerSupportGuys

I feel we've been plenty fair.

I'm sure you do. You may even think you're posting truthful or accurate information, too. Of course, I'm going to have to disagree.

Originally Posted by ServerSupportGuys

Telling you that you will no longer have your server after this billing period and giving you a opportunity to begin moving over as early as possible with new IPs etc is a horrible thing, right?

If that's what you want to pretend happened, then I'd have no reason to have a problem. I was SPECIFICALLY told that within DAYS I would have the server disconnected. If that wasn't the case, then YOU need to talk to YOUR employee. Don't blame ME for your screw-ups. It goes beyond that anyway, into how you're treating me. And the above post claiming I was asking YOU to hire me. You've got to be kidding me!

Originally Posted by ServerSupportGuys

Believe it or not most of our customers appreciated it greatly and felt honored that we would disclose the details of internal/administrative conflicts with our upstream providers to them. The fact is that changes in our operations do affect them and if possible we wanted to give everyone as much advance notification of any possible issues before they experience them.

I'd agree, if that was all there was to it. But we both know that's not the case. I'll be waiting for the full refund or file a charge-back, so you can save yourself the hassle of a partial refund only, I won't accept it. You've proven your point, I get the person you are. Pardon me for not letting you push me around. Some kind of friend, too. I feel all warm and fuzzy.

[Tim Greer]

Originally Posted by ServerSupportGuys

If you continue to try to lie to defame us this will get really messy.

The pot called the kettle what now? I can't stop you from calling me a liar, but I'm going to once again have to disagree with you. I'm stating facts, and information I was told. You want to claim I asked you to hire me (in anything other than an obvious joking manner when you brought up the subject and actually seriously wanted to hire me), then I'm going to feel compelled to state that both Steve and Joe S both made the claim. Thus, to prove a point, you've got to be kidding me. You intentionally tried to cause strife with my employer by saying that, when you know it never happened.

Originally Posted by ServerSupportGuys

Regarding your present employer, if they're interested, I will happily show them what was really said about them on almost a daily basis.

Might make it hard to talk to them again.

Lyron, I know that this is exactly what you'll do. I knew it from the very moment I wasn't going to let you walk all over me. I told people you would. I'm actually waiting for it to happen. I know you and I know you'll do whatever you can to try and cause a problem with my work, if you already haven't done it. Either I know you all too well, or I'm psychic. Of course, you're just trying to twist this issue into an issue about you and I, instead of about the actual problem the original thread outlined. Do you really think you can screw people over and hold threats of causing problems with their employer if they don't let you do whatever you want? I'm not worried, if you know me at all, you'd know that. So, what are you going to accomplish? Does anyone trust what you say anymore?

Look at what you've just done, here, in this very thread. You're posting as the owner and representative of a company, and you admit that you may go and try and purposely cause issues with my employer. Anyone reading this see exactly what I mean? What does it have at all to do with their refund policy and treatment of me at THEIR service? They're going to try and make it personal and affect my job. In case you need to, re-read what Lyron said. I think that proves it all. We can go back and forth about who's smarter and who's more right. I'm telling the truth though, and you know it. You would rather push the ego thing so far that we end up in court suing each other. And therein is my point about doing business with you and your company. Do you have anymore threats to pass out to me? Could you be any less professional if you tried?

[ServerSupportGuys]

This thread is completely off topic now.

You took your personal problems with the owner of the company and turned it into a libel filled Webhostingtalk post. You didn't not try to resolve this issue amicably. Even still you're refusing to accept the pro-rated refund.

There's nothing more we can say here. This topic has already deteriorated.

</end>

[ServerSupportGuys]

This conflict has gotten out of hand. We apologize to the community for this conflict even making it to Webhostingtalk.com.

The customer has been issued a full refund.

Lyron Foster
ByteFortress CEO

[Webdude]

I was about to say that issuing a full refund would be cheaper than a mud slinging contest here
As an individual, and long time member here, Tim would have nothing to lose by doing it...

[Tim Greer]

I have been refunded in full. I'd like to hope it was for reasons other than people looking bad. I will request this thread be removed as the issue is resolved.

[ServerSupportGuys]

Tim,

I can't agree on all points noted in this thread, so I will end it without saying anything else.

Your full refund has been issued.

Thanks