Results 1 to 13 of 13
  1. #1
    Join Date
    Jun 2002
    Location
    Cape Coral Florida, U.S.A
    Posts
    22

    web hosting providers, your opinion please

    Hi all,

    We have a customer that has been with us for
    a couple months now. This is a single domain account.

    After their first month of hosting the customer requested
    a new domain name be configured with their account.
    This is not something we would normally allow, but after
    reviewing the account we noticed there was little to no
    activity, so we accomodated the customer with their
    new domain request.

    The next month the customer again requested yet another
    domain name swap for the account. There was some activity
    after the first domain swap.


    What would you do ?

    Thank You

  2. #2
    Join Date
    Jan 2002
    Location
    Tallahassee
    Posts
    37
    If his money, and the opinion of everyone he knows matters to you ... accomodate.

    Otherwise, don't.

    It doesn't take long ... so keep him happy and just tell him there will be a $5 or $10 charge next time ...
    http://www.outcrier.com
    http://www.epock.com

  3. #3
    yes just add a little fee for doing it for him everytime.

  4. #4
    Join Date
    Mar 2002
    Posts
    1,003
    Be strict and stick to YOUR rules. If not the customer will take advantage you then.

  5. #5
    Join Date
    Nov 2001
    Location
    California
    Posts
    1,991
    I wouldn't do it again, why would he need to change his domain every month?

  6. #6
    Join Date
    Jun 2002
    Location
    Cape Coral Florida, U.S.A
    Posts
    22
    Little more clarification :

    The customer stated they cannot utilize a php script
    because it required the latest version of php, with pear,
    and also required php safe mode off.

    After upgrading php, adding pear, and explaining that turning php safe mode off was not an option is when another domain name change request came into the picture.

    We then informed him that any good script has a work around
    for php safe mode, and there are many different scripts
    that can do the same things, so searching for an alternative
    script would be the best option.

  7. #7
    Join Date
    Jan 2002
    Location
    Tallahassee
    Posts
    37
    Domain names and PHP have nothing in common ... WTF are you talkin' about now!?

    Just showing that he's difficult?
    http://www.outcrier.com
    http://www.epock.com

  8. #8
    Join Date
    Apr 2002
    Location
    AU
    Posts
    1,048
    I would do it again, or get a control panel so customers can do it themselves

  9. #9
    Join Date
    Jun 2000
    Location
    California, USA
    Posts
    191
    I've had a few clients who do this, basically they build sites for a domain and auction them off at ebay or some place.. when it's sold, they no longer need that domain for the account and request it to be changed for their new project. I've never seen a problem with this... every webmaster is going to be different.

    Anyway, that's just an example of why this client might be asking this so much... there could be a ton more other reasons for this activity but none would seem strange or inappropriate.. if the client is paying a reasonable price for the service and isn't using an unreasonable amount of resources I wouldn't bother trying to charge extra for something so simple as a domain change or even worry about it.

  10. #10
    Join Date
    Jun 2002
    Location
    Cape Coral Florida, U.S.A
    Posts
    22
    Blieb

    Basically eventhough we upgraded php compiled with pear,
    the fact that we refuse to run php with safe mode off is
    their problem, he wants to change the domain to someplace
    that will allow him to use php with safe mode off, and setup
    another (this being the third if we allow it) domain instead.

    hosticle : that would be a time saver, although it gets a little
    more involved when it comes to dumping their current
    databases, creating 3 new db for the new domain (as requested
    already, before even receiveing an ok to the domain change) setting permisions, moving the databases into their
    chrooted environment so it counts as quota, etc, etc. bla bla

    I personally just have a feeling this is one of those people
    you can never satisfy...

    Oh well, thats life huh. thanks for the input everyone.

  11. #11
    Originally posted by Internet8000
    Blieb

    Basically eventhough we upgraded php compiled with pear,
    the fact that we refuse to run php with safe mode off is
    their problem, he wants to change the domain to someplace
    that will allow him to use php with safe mode off, and setup
    another (this being the third if we allow it) domain instead.

    hosticle : that would be a time saver, although it gets a little
    more involved when it comes to dumping their current
    databases, creating 3 new db for the new domain (as requested
    already, before even receiveing an ok to the domain change) setting permisions, moving the databases into their
    chrooted environment so it counts as quota, etc, etc. bla bla

    I personally just have a feeling this is one of those people
    you can never satisfy...

    Oh well, thats life huh. thanks for the input everyone.
    Then do it this time, with a note that says future changes will be done a at cost of $10 per change.
    Marty Hoskins
    http://tlcwe.com

  12. #12
    Join Date
    Jun 2002
    Location
    Brisbane, Australia
    Posts
    30
    Originally posted by Internet8000
    I personally just have a feeling this is one of those people
    you can never satisfy...
    From what I've read, he isn't really asking that much. Something that takes a few minutes at the most. If changing the domain is too much for you, then find something less time consuming to do rather than running a host. If it is blatantly against your TOS, then tell him that. Otherwise you should have stated that what he wants you can't provide. It is a little late for that now, seeing as you've already done it once.

    If it really is too much effort for you, do as others have suggested, offer him to do it at a small fee each time. It isn't how I, nor where I work, would do it, but maybe the extra few dollars would motivate you to keep your customers happy a little more.
    [email protected]
    XEOS Digital Development
    All New Reseller Packages: http://www.xeosdd.net/hosting/reseller.jsp

  13. #13
    What's the problem? Changing an accounts domain is as easy as 1, 2, 3..

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •