I've been in the business career for the past 2-3 years.I speak English very good it is my native language and I also know Spanish. I have managed cPanel for 2 years and managed Direct Admin for about one. Very experienced in providing pre-sales, sales, and support questions. I know how to do basic management of files and basic web hosting features. I can read HTML and do basic things in it and also do basic things in PHP. My strongest position would be providing ticket, forum, chat or email support. I type around 50 WPM and average response time to tickets when jam packed is usually around 10 minutes or try to make it less than 10. If I don't know an answer I easily find it out or make sure that I can find someone who can. I also have handled up to 10 chat conversations in pre-sales and support at one time. Also kept very good response times between them usually about instant response if not it will <1 minute response. If you have any questions feel free to ask. Thanks!
P.S. I once managed a whole support system for a company. The support times were set where tickets had to be responded in no more than 12 hours. It usually never went over 2 hours of not getting a response. If I a company is wanting to have their own support system I can help implement one and help manage it if needed.